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Customer Service Manager

Location:
Reno, NV, 89523
Posted:
March 09, 2010

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Resume:

JOSHUA MICHAEL DENTON

**** ****** ***** ***** ****, NV 82953 • 949-***-**** • abnjco@r.postjobfree.com

Business Graduate

Bachelor’s degree in Business Management with an emphasis in Marketing.

Core competencies include: Leadership, analytical, detail oriented with effective communication

skills; see projects through to completion. Focus on business development. Maintain excellent

relationships, time management, and problem resolution skills.

Software: Windows XP, Microsoft Word, Excel, Access, and Power Point.

Mac OSX. HTML. Photoshop

RELEVANT EXPERIENCE

Oakley Inc. 2008- Present

Employee Purchase Assistant Manager

Assistant Manager of Employee Purchase at Foothill Ranch Headquarters.

• Provide quality customer service to employees and vendors.

• Train in all Oakley product including eyewear, watches and electronics.

• Manage and track inventory

• Create new policies with the Store Manager for store success.

• Merchandise the store with the provided displays and POP.

• Work closely with the Oakley Custom Program

• Manage all associates in the eyewear department including any new training on product or

displays.

• Attended Oakley sponsored events including NHRA and several movie premiers.

Truth Soul Armor, San Clemente, CA 2006–2008

Customer Service Manager/ Junior Sales Manager/ Assistant Marketing Director

Action sports, fashion brand of quality men’s, women’s and children’s wear. Sponsor leading pros

in the action sports industry like Matt Beacham and Kyle Loza.

Sales and Marketing

• Assisted in growth of sales from $900,000 in 2006 to $4.5 million in 2008.

• Managed and assisted the Sales Manager with 10 Sales Reps across the nation and

internationally.

• Persistently developed customer service standards.

• Assisted the Sales Manager with coordination of trade shows from planning, budgeting,

scheduling, staffing and research of future shows.

• Monitored lead results from various media.

• Managed our Truth Team program, including pros in Surf, FMX and other action sports.

• Built and maintained relationships in different marketing opportunities in the industry.

• Continually acquired a detailed understanding and knowledge of the products, able to present

them professionally.

• Worked closely with the Director of Marketing in the creation and maintenance of overall

marketing budgets, plans, advertising and promotional events.

St. Regis Monarch Beach, Dana Point, CA 2004-2006

Guest Services Associate

A Five Star and Five Diamond resort in southern California.

• Provided service for guests during check in and checkout.

• Provided guests with exceptional knowledge of the resort and the surrounding area.

• Trained in Starwood’s effective customer service training

EDUCATION

Vanguard University, Costa Mesa, CA

Bachelor of Arts - Business Management, July 2006

Finance Management Accounting Economics Marketing Human Resource Management



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