Post Job Free

Resume

Sign in

Project Manager Customer Service

Location:
Azle, TX, 76020
Posted:
March 09, 2010

Contact this candidate

Resume:

Rodney S. Miller *** Horizon Circle, Azle, TX ****0

Phone: 817-***-**** Cell: 214-***-****

Email: abnj84@r.postjobfree.com

Project Manager

Objective:

Professional Summary:

• Develop and manage project budgets totaling up to $8 million and setting schedule

with milestones

• Manage multiple DoD and private contracts concurrently

• Maintain and advance relationships with customers such as Lockheed Martin

• Negotiate sub contractor contracts to align with budgets

• Achieve average profit margin of 18.85%

• Proven performer and decision-maker skilled in goal setting and time management

• Experience across industry lines such as Industrial, DoD and private sector

Technical Summary:

• Ability to read and understand project plans including Architectural, Structural and

MEP

• Total comprehension of specification book and procedures

• Proficient in Microsoft business suite, Microsoft project, Timberline, Visio and

Email

• Estimating procedures

• Permit processes

Education:

• Northwood University, Cedar Hill, TX completed courses in Business Management

• Fairmont State College, Fairmont, WV Completed Bachelor degree courses in Graphic

Arts

• Parkersburg High School, Parkersburg WV Graduate

• Texas Real Estate Commission Professional Inspector License # 9585

• State Certified Commercial Real Estate Inspector

• ISO Internal lead Auditor training

• Motorola Supervisory Development program

Rodney S. Miller Page 2

Work Experience:

2007-2009 Hidalgo Industrial Services, Inc

Project Manager

• Manage all aspects of multiple industrial construction projects, from developing budgets,

negotiating contracts through billings and closeout documents

• Advance relationships with customers by having daily updates, weekly progress

meetings, schedule reviews and RFI process

• Administrating quality control by setting milestones while building project schedule

• Track and submit monthly billing request utilizing AIA documents

• Gather all submittals and approvals

2005-2007 Mid Planes Construction, Inc

Project Manager

• Develop initial layout/design with Architect and owner

• Responsible for in-house planning through submittal process and labor allocation

• Establish, negotiate and write sub contracts to align with budget

• Negotiate material purchases along with delivery schedules

• Drive permit process through local city offices

2002-2004 Stir Construction LLC

Sr. Project Manager

• Write work scope based on customer requirements

• Manage multiple locations through communications with field staff

• Provide quality control to ensure project were built to code

• Develop project schedules

• Locate and hire sub contractors as per need to project

Rodney S. Miller Page 3

1996-2002 Motorola Broadband Communications Sector

Service Supervisor

• Supervised all functions of repair/service Department. Maintained employee morale and

advancement.

• Performed customer service activities for International and Domestic customers.

• Worked closely with planning and finance departments to reduce on-hand inventory and

monthly cost

• Reorganized personnel to create a single service department to decrease repair time of

customers products

• Consolidated multiple databases into one operating system streamlining daily operations

• Established goals for daily output and implemented daily tracking system improving

efficiencies to 87% from 44%

• Generated process improvements to reduce to repair turn around time from 29 to 9.

Achieved 11 day back log from 35 day average.

• Increased customer satisfaction by decreasing process time of credit returns from 45 to 7

days

1984-1996 Ryno Contracting

Owner

• Structured and produced the complete business plan by which the company was founded

and run on a daily basis

• Marketed and sold the services provided to 7management companies in the first 3 months

of operation increasing sales 100% from 0

• Performed all functions of supervision, decision making and financial planning



Contact this candidate