Customer Service Manager
Resume:
Justin Smalligan
Grand Rapids, MI 49507
C: 616-***-****
abnj77@r.postjobfree.com
OBJECTIVE: To contribute solid analytical, technical, program management, and lingual skills to a business
with global operations. Would welcome the opportunity to employ Mandarin Chinese
proficiency and cross-cultural experience on international assignments.
SUMMARY: Advanced Mandarin Chinese
Experience managing and coordinating the setup of U.S. companies in China
Extensive cross-cultural experience, including over three year living in China and frequent
travel there
Degrees in both science and humanities able to learn and excel in multiple arenas
Solid computer / technical competence
Strong analytical and research abilities
Excellent writing / communication skills
Polished customer-service skills
Team leader experience
EDUCATION: Master of Arts in Chinese Studies, May 2006
University of Michigan, Ann Arbor, Michigan
GPA 8.7 (out of 8.00)
Bachelor of Science in Geology, May 2001
Bachelor of Arts in Mathematics and Physics, May 2001
Calvin College, Grand Rapids, Michigan
Graduated with honors, GPA 3.998 (out of 4.00)
Minor in archaeology
Michigan Life & Health Insurance Licensed, 2009
Series 65 (Registered Investment Advisor) Licensed, 2009
LANGUAGE SKILLS: Fluent in Mandarin Chinese
(Advanced coursework through Capital Normal University in Beijing; CET
Academic Programs in Hangzhou; Sichuan University in Chengdu)
Two years of college coursework in Japanese
INTERCULTURAL Marriage to a Chinese citizen, born and raised near Chengdu, Sichuan
More than three years experience living, working, and studying in China
EXPERIENCE:
Ten weeks of archaeological fieldwork in Jordan
Japanese exchange program participant in high school, including travel in
Japan and hosting Japanese students in the U.S., several long-term
Participant in Calvin College s Mosaic Community (1997-1998) intentional living
community of international/U.S. students focused on celebrating cultural diversity
Extensive travel: USA and Canada, Japan, Jordan, Israel, Palestine, Syria,
Hungary, Ukraine, Croatia, Romania, England, China, Thailand
COMPUTER SKILLS: Adept at Windows 98/2000/XP, Microsoft Word/PowerPoint/Access/Excel/
Outlook/Project, Adobe Photoshop, Arcview, internet communications
Strong skills in the preparation and delivery of presentations (Microsoft PowerPoint)
First-hand experience developing and maintaining a Microsoft Access database
Proven ability to learn and utilize new software quickly and efficiently
Justin Smalligan
616-***-**** abnj77@r.postjobfree.com
WORK EXPERIENCE: Business Development Manager, 2007-Present
PRA Global Business Development, Ada, MI
Manage China-based programs on behalf of U.S. clients
Conduct/present China market research and analysis
Help arrange and lead client executive trips to China to explore opportunities
Prepare budgets, cash flow, and return on investment models for off-shore operations
Oversee business registration for client operations in China (WFOEs)
Work with clients on business strategy and the development of road maps
Assist with translation and cross-cultural communication
Program Manager, 2006-2007
Synergis Technologies Group, Grand Rapids, MI
Exercised leadership through the coordination and management of long-term and multifaceted
engineering/manufacturing programs in the U.S./China
Honed communication skills through frequent contact with U.S. customers and Chinese
partners in Chengdu, Beijing, and Changchun (in Chinese)
Played a key role in Synergis China-related programs
Computer Support Technician, 2004-2005
Rackham Graduate School, University of Michigan, Ann Arbor, MI
Strengthened customer service and technical skills by assisting university
administrative personnel with computer trouble-shooting, setup, and maintenance
Research Assistant, 1998-2004
Calvin College Archaeology Department, Grand Rapids, MI
Conducted archaeological fieldwork in Umm el Jimal, Jordan
Programmed and managed a substantial database of archeological data
Teacher of English as a Second Language, 2002-2003
New Times English Training Center, Chengdu, Sichuan, China
Utilized cross-cultural communication skills as an oral English teacher
Gained insight into the Chinese corporate world through contact with Chinese professionals
Teacher of English as a Second Language, 2001-2002
Guangya School, Dujiangyan, Sichuan, China
Exercised leadership, communication, and counseling skills as an English teacher for sixth,
seventh and eleventh grade Chinese students
Arranged extra-curricular classes (computer, science, history) for tenth graders
Helped organize and carry out cultural presentations and special language activities
Assistant Manager, 1997-2001
Calvin College Information Technology, Grand Rapids, MI
Helped train, assist, and lead student employees of a college computer lab
Developed strong leadership, customer service, and computer troubleshooting skills
Coached co-workers and taught introductory computer classes
AWARDS: Foreign Language and Area Studies Fellowship in Chinese, 2005
Calvin College Honors Graduate in Geology, 2001
Calvin College Dean s List (1997-2001); Calvin College Presidential Scholarship; Calvin
College Science Division Scholarship in Geology; Boerman Physics Scholarship
National Merit Finalist,1997
High school valedictorian,1997
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