Customer Service Development
Resume:
Hope Frances Rangel
San Antonio, TX, 78212
361-***-**** (cell)
abnj6q@r.postjobfree.com
PROFESSIONAL OBJECTIVE:
An outgoing bilingual business professional with 10 years experience in the non-profit sector. Highly organized
self-starter with solid business experience and proven track record in leadership development, client relations,
fundraising, project management, and knowledge of small business development and growth.
LEADERSHIP AND EXPERTISE:
Nonprofit Management
Marketing & Business Development (Hispanic Market & Issues)
Fundraising, Event Production and Promotion
Advising/Relationship Building (Community Leaders and Elected Officials)
National Network Development
Fluent, reading, writing, and conversing in English/Spanish
Excellent business, interpersonal, presentation, oral and written communication skills
Exemplary organizational and time management skills while still being highly adaptive
Exceptional problem solving, analytical and self motivated skills with a strong entrepreneurial spirit
EDUCATION:
Our Lady of the Lake University, Masters of Science in Organizational Leadership program, expected
graduation December 2011
Texas A&M University-Corpus Christi, Texas, Bachelor of Arts, Spanish, August 2004
Del Mar College, Associate of Arts, Foreign Language: Spanish, August 1996
Del Mar College, Associate of Arts, Communications, August 1996
TRAINING/DEVELOPMENT:
Mothers Against Drunk Driving MADD Advocate Training Institute
Mothers Against Drunk Driving Hispanic Partnership Training
Texas Association of Mexican American Chambers of Commerce Rules of Engagement Leadership Institute
I, Class of 2005
Texas Association of Mexican American Chambers of Commerce Rules of Engagement Leadership Institute
II, Class of 2006
National Coalition Building Institute, 1999
PROFESSIONAL EXPERIENCE:
Mothers Against Drunk Driving: Executive Director-Southeast Texas Affiliate
March 2008 to September 2009
Responsible for planning, management and implementation of all Southeast Texas Affiliate programs and 10
employees
Responsible for recruitment of partnering nonprofit agencies, local law enforcement, judicial and probation
agencies for 10 counties in Southeast Texas, and MADD SETX Regional Council members
Responsible for fundraising, leadership & educational projects, build budgets, coordinate volunteers, manage
committees, communication/reports to Regional Council
Coordinated and directed legislative meetings and agenda for Southeast Texas region and volunteers
San Antonio Hispanic Chamber of Commerce: Vice President of Leadership Development
July 2006 to February 2008
Responsible for planning, management and implementation of all leadership and educational programs
Director of the Alexander E. Briseño Leadership Development Program
Director of the Leadership San Antonio Program
Managed internship programs: 10 interns/year
Rangel, 2
Coordinator for the Bexar County School Board Initiative Institute, Texas High School Project, IBC-Young
Leaders Entrepreneurial Academy and Internship Programs, Building Business Excellence Program, Ford
Tribute Innovative Business Women Awards and Compass Bank Latina Business Awards,
Responsible for recruitment and placement of Hispanic leaders to civic, corporate, private and non-profit
leadership positions on boards & commissions
Coordinate the nominations and selection of SAHCC Board of Directors
Liaison to TAMACC, USHCC and other Hispanic and Non-Profit organizations
Provide support to Corporate America through recruitment of top Hispanic talent and assist in Hispanic
Succession planning
Coordinator for the 2007 TAMACC Convention & Business Expo in San Antonio
Responsible for fundraising for leadership & educational projects, build budgets, coordinate volunteers,
manage committees, communication/reports to Board of Directors on a monthly basis
Oversee the Hispanic Leadership Development Foundation
San Antonio Hispanic Chamber of Commerce: Vice President of Member Services
September 2004 to July 2006
Supervise team of Account Executives and Volunteers and Corporate Development Initiatives
Responsible for 48% of total income for a $1.2 million budget
90% Corporate Investor retention
82% Membership retention
Managed coordination of committee meetings, database control and upkeep, customer service, and
business/corporate/membership development research
Cancer Therapy & Research Center: External Affairs Administrative Associate
February 2004 to September 2004
Provided support to the Vice President of External Affairs, Vice President of Business Development, Director of
Marketing & Public Relations and the Director of Physician Services
Developed reports and presentations for special events and marketing service lines
Responsible client & physician databases and prepared monthly reports
Developed presentations for the Director of Public Relations for annual conference
First American Title Insurance Company: Sales/Business Development Support
February 2003 to January 2004
Responsible for creating and producing all marketing material and communication pieces
Provided coordination of special events
Liaison and consultant to realtors and escrow officers
Assisted in Education/Training of specialized software for realtors
Built and sustained business relationships with real estate community
Corpus Christi Hispanic Chamber of Commerce: Membership & Special Events Director
December 2000 to December 2002
Coordinated and directed special events, fundraisers and special projects
Responsible for recruitment and retention of members
Managed Accounting, Marketing & Publications, Committees, database
Responsible for management of meetings, agendas, minutes, and board packets Board of Directors
Assisted in the creation and implementation of the Mano-a-Mano Scholarship Program and Hispanic Chamber
Education Foundation
Facilitated the Corpus Christi Mexican Tourism Campaign and International Trade Conference
Robstown Area Development Commission (Chamber of Commerce, Economic Development & Tourism):
Special Events Coordinator
February 2000 to November 2000
Assisted Executive Director and served as liaison for city entities and community
Accountable for the management of education/workforce development, event planning and coordination, visitor/
tourism information
Facilitated the implementing the beautification program for the city of Robstown
Rangel, 3
ACHIEVEMENT
Recipient of the 2007 Texas Association of Mexican American Chambers of Commerce Legislative Chamber
of the Year Award (San Antonio Hispanic Chamber of Commerce)
Texas Association of Mexican American Chambers of Commerce Host Chamber for the 2007 State
Convention & Business Expo (San Antonio Hispanic Chamber of Commerce)
Recipient of the 2001 Large Chamber of the Year Award (Corpus Christi Hispanic Chamber)
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