Customer Service Supply Chain

Millard L. Humphreys, Jr. **** Pembroke Court • Allison Park, Pennsylvania 15101

Senior Global Supply Chain / Logistics Executive 412-***-**** • abnj6f@r.postjobfree.com

“Dynamic & transformational leadership of supply chain management, operations and the customer experience”

•

Results driven change leader with expertise leading global supply chain

Proactive Executive Leadership management, operations, inventory management, project / process management and

lean initiatives. Thrive on tackling demanding business challenges.

Logistics Best Practices

Business Transformation • Offer a business mindset with strong customer interfacing capabilities and the ability

to understand the nuances of complex alliance management. Utilize value added

Operations Effectiveness

business integration techniques within manufacturing and distribution environments.

Project / Process Management

Implement best practices and continuous improvement programs; work with key

Customer Success Orientation

stakeholders to ensure successful change management programs.

Technology Utilization

• Build collaborative, sustainable relationships with all partners and constituencies.

Strategic Cost Containment

• Innovative and resourceful – assess situations, identify opportunities, create value

Enterprise Resource Planning

and drive success within critical timeframes and financial constraints. Analytical and

Logistics & Supply Chain

conceptual; carry out high risk decisions with a bottom line focus.

Consulting

• Education: MBA – Management; University of Cincinnati, Cincinnati, Ohio

Certified Lean Six Sigma Sensei

B.E.I.E. – Industrial Engineering; Youngstown State, Youngstown, Ohio

Leadership Initiatives

Team Leadership and Personnel Development: Guided the design, development and successful rollout of a global SAP enterprise

resource planning package.

Successful Business Transformation in Challenging Environments: Played a pivotal role in the acquisition, management and

integration of a $90 million business unit. Developed and implemented strategies for a business emerging from Chapter 11

reorganization.

Global Business Perspective and Operations Experience: Established a subsidiary in Singapore, global SAP implementation and

provided foreign subsidiary consulting services.

Career Synopsis

QED LOGISTICS LLC • 2006 Present

Interim Executive / Consultant – Supply Chain Management & Logistics

Consultant for a leading remanufacturer of automotive components: Provide strong strategic and tactical leadership and

project management expertise developing and implementing a supply chain / logistics management and facilities strategy in a

turnaround situation as the business emerged from Chapter 11. Utilize a hands on strategic approach and effective mix of

expertise in operational leadership and supply chain / logistics management.

• Restructured and realigned distribution network to yield dramatic cost reductions in total transportation and operations

expenses while improving service to the customer.

• Led development and implementation of an innovative reverse logistics program for processing core returns. On target to

achieve a two month simple payback with an investment of less than $1 million yielding $7 million EBITDA annually.

• Consolidated two distinct entities with different customer focus, and unique corporate cultures and logistics practices.

Reduced overall distribution footprint 35% and cut total transportation expenses 5%. Slashed facilities fixed costs

$750,000 through lease restructuring and leasing out of excess capacity of owned facility. Introduced fee based

warehouse services agreement to improve customer service in a strategically critical region.

• Reengineered the distribution operating layout, processes and procedures utilizing lean techniques to achieve significant

productivity improvements including a new performance metrics programs.

Consultant for a unit of a major coatings producer: Led reengineering and management of distribution function including

initiatives to improve inventory accuracy, operations efficiency and realignment of inventory investment.

412-***-**** • abnj6f@r.postjobfree.com

Millard L. Humphreys, Jr.

MINE SAFETY APPLIANCES COMPANY; Pittsburgh, Pennsylvania • 1995 2006

Manufacturer and distributor of sophisticated safety equipment for industry, first responder and military applications.

Director Supply Chain & Logistics Management (1995 – 2006)

Directed distribution, inventory management, and transportation of a $600+ million North American operation. Served as a

consultant for international operations. Provided leadership to five direct and 75 indirect reports; reported to the President

North America.

• Led a cross functional team charged to reengineer, development, and launch a logistics and inventory investment strategy

for domestic operations.

• Established supply chain management methodologies to enhance customer service while reducing expenses 15%.

Achieved a 25% reduction and realignment of finished goods inventory investment.

Led rationalization of a distribution network and establishment of a strategic partnership with a third party

distribution provider.

Project Director – Global SAP Implementation (1996 2001)

Promoted to direct a $27+ million SAP R/3 enterprise resource planning software implementation project involving all modules,

in the US and five countries. Reporting to the Vice President – Chief Financial Officer, supervised 10 direct and 150+ indirect

reports. Managed all phases of project management to include methodologies, project plan, scope management, and budgets in

excess of $30 million. Served as a trusted advisor to the CEO, President and CFO.

• Integrated efforts of a 125+ member global project team comprised of MSA personnel, systems integration partner,

software provider, and contractors leading SAP R/3 implementation for six countries in less than 48 months.

• Led the development of global business process templates, system design, integration, training & change management,

implementation, and provided continued operations support.

FISHER SCIENTIFIC; Pittsburgh, Pennsylvania • 1983 1995

Largest global distributor of laboratory supplies, equipment, diagnostic testing kits, chemicals, and safety products to industrial

and research laboratories.

Director, Logistics Administration / Distribution

Manage operations, and restructure and integrate an acquired $90 million safety products distribution company. Provided

logistics consulting for international operations in Asia and Europe, and led the establishment of subsidiary operations in

Singapore. Provided leadership to three direct and 200+ indirect reports; reported to the Senior Vice President, Logistics.

• Directed all aspects of North American finished goods distribution including operations of twenty facilities and product

listing base of 85,000+ SKUs. Enhanced customer service by slashing order cycle time 30%; shipping errors 25%, and

inventory losses 70%. Reduced distribution expense ratio 10% annually.

• Improved customer service inventory with the introduction of an investment model that increased the complete order fill

rate 10% while reducing inventory stocking profile and total investment.

BLACK & DECKER; Towson, Maryland • 1978 1983

Global marketer and manufacturer of quality products used in and around the home, commercial applications and government

customers worldwide.

Divisional Distribution Manager / Project Engineer

Directed distribution and customer service activities for a $30 million division. Managed start up of new distribution center.

Designed, developed and implemented distribution systems and operational procedures and practices. Supervised three direct

and 15 indirect reports; reported to the Division Financial Officer.

• Led project to bring a new $5.5 million 200,000 SF distribution center on line.

• Directed organization, start up and operation of divisional distribution and customer service function.

Note: Information regarding earlier career with Westinghouse Electric is available upon request.

Professional Memberships

Council of Supply Chain Management Professionals (CSCMP)

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