MARY ANN HARTLEY

**** **** ******* **** *********: 517-***-****

Holt, Michigan 48842 Mobile: 517-***-****

Email: abnj63@r.postjobfree.com

CAREER SUMMARY

Established IT Professional in Health Care Benefit Administration and Finance Industries. Over

20 years experience ranging from IBM Mainframe Programmer/Systems Analyst to complex,

multi-departmental projects.

Responsibilities have included business strategy analysis and formulation, business

systems analysis and utilizing the Rational Unified Process and Rational Enterprise Suite

of tools to aid in full Software Life-Cycle Development and Deployment.

PROFILE

Bus. & Technical Skills:

Rational Tools Suite;

Rational Requisite Pro, Rational ClearCase, Rational ClearQuest,

Use Case Analysis, Rational Unified Process, Rapid Application Development

(RAD)

Additional Skills;

MS Project MS Word MS Excel

MS PowerPoint VISIO HIPPA

Tidal Enterprise Job Scheduling CA-7 FTP

SQL File Aid MVS

JCL ISPF TSO

TOAD DBOL COBOL

CICS IDMS VSAM

DB2

Health Insurance Industry Expertise:

Insurance Claims Processing, Health Care Benefit Administrator Provider, Finance

Systems.

ADDITIONAL INFORMATION

Education:

BS 1985

Ferris State University: Big Rapids, MI

Additional Training:

Project Management Certification - 80% complete

Tidal Enterprise Job Scheduling

Niku Workbench

CIVIC AND PROFESSIONAL AFFILIATIONS

Area 8 Special Olympics - 15 year volunteer Kelly-Perles-Secchia Golf Classic held at

Country Club of Lansing, planning committee member, hole captain.

MARY ANN HARTLEY

Motor City Bowl - Negotiated Delta Dental Plan of Michigan’s advertising involvement and

their sponsorship for 150 children to attend event via “stocking stuffers” program.

Organized fund-raiser immediately after 9-11. Designed and delegated the construction of

memento to be sold. Negotiated a dollar-for-dollar matching agreement with current

employer. End result - presented a check for $25,000 to the American Red Cross.

Lansing Jaycees - Planned and organized several golf events for Lansing Jaycees to raise

money for local charities.

Ferris State Data Processing Association

.

PROFESSIONAL EXPERIENCE

1999-2009

DELTA DENTAL PLAN OF MICHIGAN, Okemos, Michigan

Senior Business Analyst /Project Lead

Buisness Analyses of mainframe claims processing system, specialized knowledge area -

claims adjudication and claim pricing.

Responsible for creating UML Based System Use Case Models and Requirements

Responsible for facilitating the use of Rational Suite of Tools through the project team

Responsible for managing Requirements as Use Case Specifications through

Implementation, Testing and Deployment

Active Lead in JAD based Use Case Specification development Sessions with

Business Managers, Subject Matter Experts and System Developers

Analysis and introduction of Vision claims processing software application for Delta Dental

Plan of Michigan.

Developed initial requirements and system expectations.

Established a strong relationship with Eye Care Alliance’s delegate to ensure requirements

were met.

Analysed data of various healthcare claims of Delta Dental.

Documented and delivered Requirement Specification Document using various MS tools

such as Visio,excel and powerpoint

Developed and communicated status reports to management and user community

Worked closely with Quality Assurance team to maintain schedule and deadlines.

Analysed and managed Delta Dental's affiliate plans through multiple deployments of ETS

applications

Implemented corrective software and procedures to eliminate logic problem when a client

would transfer areas within Delta Dental. Prior to the software correction, dental claims

were being dropped (lost) which caused confusion/frustration between the dentist,

subscriber and the benefit administrator.

Participated in team meeting to validate requirements, identify gaps.Responsible for

facilitating the use of Rational Suite of Tools

Contractor/Software Engineer 1997-1999

ANACON, Brighton, Michigan

Maintained mainframe financial system, specialized knowledge area - account reconciliation

processing.

Maintained mainframe health care benefit administrative claims processing system.

Business Systems Analyst 1994-1997

GC Services, Lansing, Michigan

Obtained business requirement via facilitated user meeting

Conducted interviews with key business users to collect requirement and business process

•

information.

Translated the business needs into high level business requirements and use cases,

Maintained mainframe system, specialized knowledge area - lien release application.

Business Systems Analyst 1989-1994

MICHIGAN NATIONAL BANK, Lansing, Michigan

• Translated the business needs into system requirements, communicating with the

business on a non-technical level, and with the System Architect and Developers on a more

technical level.

• Interacted with the development team to explain the system requirements to the end users.

• Documented a detailed Functional Specifications Document to explain all the aspects of the

new system.

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