Customer Service Project

Matthew D. Readman

** ****** ***** * Bedford, NH 03110 * 603-***-**** * *********@*******.***

http://www.linkedin.com/pub/0/773/411 (LinkedIn)

SUMMARY

EDI Analyst with extensive Business Analysis, Project Management and Customer Service experience for

Fortune 100 companies across multiple industries. Recognized as a successful relationship manager,

team player and business liaison with strong written, verbal and interpersonal communication skills.

Lengthy background interacting with offshore and on site vendors in fast paced SAP and Oracle ERP

environments.

TECHNICAL EXPERIENCE

EDI, ANSI X12, UCS, SAP, Oracle, AS1, AS2, XML, MS Project, MS Sharepoint, Visio, Excel, Access,

Word, Power Point, Inovis Trusted Link, GE Application Integrator, Rational Clear Quest, Mercury Test

Director, RFID

PROFESSIONAL EXPERIENCE

Lincoln Financial Network, Concord, NH 2008-2009

Business Analyst

Selected to work on all phases of a new back office system (CAESAR Enterprise Solution) for Lincoln

Financial Securities Broker Dealer.

• Established and fostered collaborative working relationships with software vendor and multiple Lincoln

site teams while compiling extensive documentation of current Lincoln business processes and

workflows.

Fidelity Investments, Merrimack, NH 2007-2008

Senior Business Analyst

Sr. BA on the Fidelity Supply Management (FSM) Business Solutions team. Interpreted and translated

business requirements into functional business processes through design, development, testing and

implementation.

• Supported FSM Development and Operations groups with the rollout of a new Multi Currency Project

resulting in streamlined foreign currency order processing.

• Oversaw the implementation of a new internal website for Fidelity Supply Management with heavy

focus on requirements documentation, QA, and project management. The successful conclusion of this

project dramatically increased site exposure and internal business for FSM.

Procter & Gamble/ The Gillette Company, S. Boston, MA 2000-2006

Senior EC Business Process Analyst

Drove Gillette’s industry leading Electronic Commerce initiatives forward while keeping deliverables on

track and on time.

Matthew D. Readman Page 2

• Successfully managed relationships between internal operations staff and external offshore resources

resulting in an EDI program widely recognized by retail customers on vendor scorecards.

• Provided EDI mapping leadership for Gillette’s Global Data Synchronization (GDS) project with

Transora/1SYNC enabling implementation of a state of the art GDS program.

• Managed the training of new team members during a period of high staff turnover and reduced backlog

of customer requests by over 50%.

• Worked hand in hand with industry giants Walmart and Target on cutting edge RFID pilot program.

EDI Analyst/Developer

Designed, developed and implemented maps, significantly improving Gillette’s EDI business and

reputation.

• As part of the Duracell acquisition, led the overall harmonization and integration effort around EDI

invoicing.

• Coordinated the design and implementation of over 150 UCS and ANSI X12 invoice maps.

• Diagnosed and resolved EDI/SAP invoicing allowance problem which dramatically reduced Accounts

Receivable collection issues and increased revenue.

EDI Specialists, Inc., Raynham, MA 1999-2000

EDI Consultant at The Timberland Company, Stratham, NH

Provided EDI mapping expertise, stabilized workload and readied Timberland for Y2K conversion.

• Managed daily EDI transactions for over 250 trading partner relationships.

• Initiated and implemented over 20 new EDI relationships during a 9 mine month period.

• Ensured EDI Y2K readiness and conversion of all non compliant maps.

• Maintained collaborative partnerships with Order Management, Revenue, Shipping, and Finance.

Beiersdorf, Inc., Norwalk, CT 1994-1999

EDI Coordinator

Successfully managed and moved forward all facets of Beiersdorf’s EDI business.

• Expanded EDI Trading Partner relationships by nearly 300% during a four year period.

• Coordinated conversion of all inbound and outbound maps to Harbinger’s Trusted Link translator.

OTHER RELEVANT EXPERIENCE

Customer Service Representative

EDUCATION

Bachelor of Arts, Communications

University of Connecticut, Storrs, CT

PROFESSIONAL DEVELOPMENT

Numerous conferences and seminars including Diversity, Global Relations, EDI & SAP training.

Masters Certificates in General Project Management & Risk Management courses from

George Washington University offered through Gillette.

COMMUNITY LEADERSHIP

Director, Bedford High School Coalition

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