Customer Service Manager
Resume:
PAMELA S. KADROVACH
**** *********** ****, ********, ** 49649
*******@*******.***
OBJECTIVE
A challenging position that uses my experience and education in business and information systems management.
PROFESSIONAL EXPERIENCE AND ABILITIES
Computer Experience
Prepared numerous presentations and reports using Microsoft Office tools; includes strong skills in using email
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and other computer-based communication software tools.
Managed financial assets and personal membership information for a non-profit organization on a networked
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computer system using an industry standard software package. Simultaneously maintained over 1,400 member
database while electronically tracking and managing over 10,000 annual financial transactions.
Maintained accounts on a networked computer system. Prepared computer generated financial-outlook
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presentation packages for clients.
Accounting
Hand-picked to represent Orthopaedic surgeons’ office on department financial planning sub-committee; manage
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office with approximately $12M in annual revenues.
Responsible for managing finances at non-profit organization with fixed assets in excess of $4.2M and
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approximately $750K in annual revenues.
Leadership
Practice manager for highly successful Orthopaedic surgeons’ office; directly supervise 21 clinical and non-
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clinical staff; interface with staff physicians on personnel, financial and patient care issues.
Served as Business Administrator for non-profit organization with direct supervision of 3 employees and
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management of office to include 8 employees and numerous volunteers.
EDUCATION
Master of Business Administration, Wright State University, June 1999. Emphasis in Management
Information Systems. Honor Society: Golden Key National Honor Society, GPA 3.6.
Bachelor of Science in Business Administration, Wright State University, June 1997. Emphasis in
Management. Honor Society: Sigma Iota Epsilon. GPA 3.5, Cum Laude.
EXPERIENCE
Wright State Physicians, Department of Orthopaedic Surgery, Sports Medicine, and Rehabilitation, Dayton, OH
Practice Manager Dec 2002 – Sep 2009
Responsible for all direct operational activity in the medical office setting. Activities include quality patient care,
registration, medical charts, compliance issues, patient scheduling, management of clinical and non-clinical staff, internal
and external customer service, equipment and environment of care safety, insurance verifications and ensuring optimal
insurance guidelines are met by all staff, human resource issues, communication with specialty physicians on a daily
basis, and finances such as accounts payable, annual budget and expense management. Directly supervise 21 employees
and 5 office locations. Practice supports 11 surgeons with an annual business volume of over $12 million.
Beavercreek Assembly of God, Fairborn, OH
Business Administrator May 1998 – January 2000
Office and personnel administrator; supervised, maintained all personnel related items to include hiring, payroll, and
benefits. Also managed all financial aspects from accounts payable to maintenance of contribution records.
PAMELA S. KADROVACH
1404 Nightingale Lane, Kingsley, MI 49649
*******@*******.***
First Command (formerly USPA & IRA), San Antonio, TX
Administrative Assistant May 1992 – May 1994
Managed correspondence, client files, scheduling, and administrative phone calls in addition to developing financial
programs for prospective clients.
REFERENCES
Michael D. Griffis
Administrator of Wright State Department of Orthopaedic Surgery, Sports Medicine, and Rehabilitation
Richard T. Laughlin, M.D.
Chairman of Wright State Department of Orthopaedic Surgery, Sports Medicine, and Rehabilitation
Ron Nischwitz
CEO of ARMS Collection Agency
Gina McPherson
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