Customer Service Manager

Wilma R. Beck

*** ***** *****, ******, ** *****

SUMMARY

Possess a Bachelor of Science degree in Accounting and have proven abilities in multi-faceted accounting

environments. Strong team member with excellent leadership skills, multi-task capabilities, highly motivated and

results driven. Strengths in: planning, control and follow up, in forecast budgeting capital improvement, human

resources, payroll, and job cost tracking for time and material in contractual billing and audit. Competent in the

following software: Peachtree, Quicken, Quattro Pro, Excel, Access, Word and Financial Edge. Maintain the ability to

quickly learn and use new software.

EDUCATION

MADISON UNIVERSITY – Bachelor of Science in Accounting

COMMUNITY COLLEGE OF ALLEGHENY COUNTY – BOYCE CAMPUS –

• Associates Degree in Business Management

ACCOUNTING EXPERIENCE

BLUECROSS BLUESHIELD OF SC - Columbia, SC - 09/2008 to present - Accountant II

Report to Manager of Instil Health Medicare Part A - Finance Department

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Reconciles assigned general ledger accounts

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Initiate and process Journal entries into various accounts.

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Performs review of various system activities for Financial and/or Operational reporting

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Prepare financial reports for financial analysis, forecasting, trending and results analysis to ensure transactions in

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the ledger tie to statistical files and various financial reports.

Process daily checks, i.e., refunds, recoupments, and disbursements

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Prepares spreadsheets for daily and monthly balancing and reconciling.

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Research and complete account reconciliation to maintain accurate general ledger accounts.

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Resolve out of balance situations and ensure outstanding items do not exceed standard timeframe.

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Maintain documentation of work papers including costing, invoicing, allocation and other required auditable

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documents.

Assist with all audit preparation and review. Including internal and external audits.

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Assist supervisor with special projects.

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May assist in directing activities of staff or function.

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Research claim inquires

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Work with 1099 process as well as IRS B Notices

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Weekly and Monthly production reports

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Process claim checks through Settlement, verify checks processed through claims to insure accuracy and then

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authorize release of checks.

Special assignments as given by Manager

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Cell 803-***-**** abniz5@r.postjobfree.com

Page Two: Wilma Beck

KELLY FINANCIAL SERVICES - Columbia, SC - 0 6/2008 to 09/2008 - Staff Accountant

– Temporary employment - Blue Cross Blue Shield – Medicare/Medicaid Bidder

Implementation Program

• Report to Chief Accountant

• Analyze bid information once bid has been rejected in the Medicare/Medicaid Implementation Bidding Program

• Analyze Balance Sheet for accuracy

• Analyze Income Statement for Accuracy

• Analyze Cash Flow Statement for Accuracy

• Review Income Tax Returns – Schedule L

• Analyze bid totals versus pivotal bid amount to validate accuracy in rejection

• Perform various analysis as assigned by Chief Accountant in regards to questions in bid rejection in written

summary report

PALMETTO HEALTH FOUNDATION - Columbia, SC - 10/2006 to 05/2008 - Staff

Accountant

• Report to Senior Staff Accountant and Vice President & CFO of Finance

• Coordinate and verify Accounts Payable checks from financial institution for permanent file retention. Maintain

Accounts Payable master records for annual reporting.

Maintain and reconcile all grants, funds, and endowments managed by Foundation.

• Provide assistance to Senior Staff Accountant and other Finance team members as required.

• Prepare reconciliation to include in-kind donations, interest allocations, and deposit transactions.

• Insure that each fund receives proper credit for donations.

• Monthly Balance Sheet account analysis.

• Monthly Bank reconciliation

• Prepare Annual Budgets worksheets, schedules, and financial reports.

• Support year-end audit by preparing schedules, answering questions, and obtaining data as required.

• Perform internal audit on vendor accounts based on guidelines set by Chief Financial Officer

• Distribute income statements based on monthly, quarterly and annual cycles.

• Support special events as required (to include after hours).

MOTA CORPORATION - Columbia, SC - 05/2002 to 09/2006 - Accountant

• Report to Vice President of Finance - Maintain daily accounting requirements in Accounts Payable, Accounts

Receivable and Payroll for a Nuclear Consulting Company with Revenues of $12,000,000.00.

• Maintain vendor files, enter invoices into accounting system, establish payment dates

• Allocate job cost through time and material to insure that the cost of each project is captured

• Process payroll for seven divisions in six states, with three payroll cycles through collection of timesheets and

expense reports

• Prepare Certified Payroll for government funded jobs.

• Itemize billing based on contract requirements through time and material to achieve full revenue capabilities.

• Establish and maintain quality customer relations. Collect delinquent accounts via written and verbal contact.

• Reconcile general ledger accounts at month end

• Audit General Ledger Accounts to insure costs/expenses are applied to appropriate accounts. Includes court

ordered domestic relations, 401K with employer match, advanced per diem to eligible employees, payroll, job costs

related to billing for commercial and governmental contracts. Verify expenses allocated to other companies within

MOTA providing backup for justification of expenses in general ledger.

• Year End – audit General Ledger and supply copies of invoices charged to accounts for depreciation, fixed assets,

etc.

Cell 803-***-**** abniz5@r.postjobfree.com

Page Three: Wilma Beck

WINDOW SYSTEMS INC. - Pittsburgh, PA - 09/2001 to 02/2002 - Accounting Manager

• Reported to Vice President of Finance - Maintained daily customer service and accounting requirements in

Accounts Payable, Accounts Receivable and Certified Payroll for a Commercial Window Company with Revenues

of $8,000,000.00.

• Maintained Accounting Reports, i.e., Cash Flow Report, Profit and Loss Report, Collection Report, Accounts

Payable, Accounts Receivable, Job Status and Job Installation Report

• Reviewed and clarified construction contracts as related to billing requirements, tracking proof of insurance, billing

deadlines, and percentage of allowable billing per contractual requirements.

• Audit each job to insure all revenue and costs were realized to analyze job profitability.

• Offered customer service in quality phone contacts and collections

• Prepared Certified Payroll for government funded projects

INFOCAP SYSTEMS INC. - Pittsburgh, PA - 12/1996 to 09/2001 - Office Manager

• Reported to President and Owner – Managed all facets of daily office activities for a Computer Software Company

with Revenues of $3,000,000.00.

• Payroll for company – maintained monthly and quarterly tax deposits

• Accounts payable – maintained vendor files, insured all invoices accurately entered into accounting system,

established payment dates

• Customer Service – responded timely to customer inquiries, placed accurate equipment purchases and tracked

product delivery

• Prepared required reports to Owner i.e., Profit and Loss Report, Cash Flow Report, Accounts Receivable Report,

and Accounts Payable/Vendor Report

• Performed monthly audit of Accounts Payable and Accounts Receivable to insure that all job revenue and costs

were recognized for effective monthly financials.

• Prepared and submitted Monthly Accounting Reports to Corporate Accountant for Corporate Tax Reports

ANDREWS PROPERTIES, Inc. - Pittsburgh, PA - 0 8/1994 to 12/1996 - Assistant Property

Manager / Office Manager

• Reported to President and Owner – Managed daily activities of office of three Apartment Complexes. Created a

color code file system for each apartment complex. Created database for each apartment unit, tracking rents, lease

expirations, capital expenditures, security deposits and correspondence for Property Management for 250 Units

with Annual Revenues in excess $2,000,00.00.

• Supervised four maintenance staff members at three locations. Tracked and recorded daily work requirements for

staff.

• Received and recorded all monthly rent receipts, collections and bank deposits

• Processed payroll for the corporation including commission for Rental Agent. All required government tax

deposits and reports filed in timely accurate manner.

• Prepared legal documents relating to nonpayment of rent or abuse of property, including dealing with tenants in

default through filing court documents for eviction and corporate representative in court.

Prepared monthly reports for Owner of Company i.e., Cash Flow reports on daily basis, Capital Improvement

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Requests from Tenant, Accounts Receivable by apartment complex, Accounts Payable Report, Balance Sheet, and

Financial Statement to Corporate Accountant for tax reports for IRS.

OTHER EXPERIENCE

*NEW HEIGHTS SCHOOL – Columbia, SC – Volunteer 2007 - Setup accounting system through QuickBooks

*APPRAISALS BY MURI - Pittsburgh, PA – 1993 to 1994 - Office Manager

*PRESTIGE MARKETING, LTD - Troy, MI 1991 to 1992 - Office Manager

*UTICA ENGINEERING - Sterling Heights, MI 1990 to 1991 - Personal Executive Assistant

*ARCATA GRAPHICS / BAIRD WARD - Nashville, TN – 1984 to 1989 - Administrative Assistant

Billing Coordinator

*SERVICE MERCHANDISE - Nashville, TN - 1982 to 1984 - Administrative Support Services Supervisor

Cell 803-***-**** abniz5@r.postjobfree.com

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