Human Resources Service
Resume:
Victoria R. Lindamood, PHR
abniy5@r.postjobfree.com
_____________________________________________________________________________
Respected and Innovative HR Leader, known as a customer focused business
partner who can engage and create valued partnerships at all levels, develop direct
reports and generate creative solutions. Successfully led multi-site / field and
corporate HR locations as well as shared services functions. Skilled in managing
large scale change initiatives and gaining key stakeholder support. Recognized by
business leaders as a true business partner with effective leadership and
communication skills, sense of urgency and drive for results.
______________________________________________________________________________________
Professional Experience
Nestle Solon, Ohio 2008-Present
HR Service Center Leader
• Responsible for the HR Service Center (Tier 1) and Second Level team (Tier
2). Nestle’s HR Service Center provides HR services to over 35,000 active
employees and approximately 25,000 retirees / pension eligible individuals.
• Responsible for Case Management (Tier 3) team, STD and LTD administration
team, tax / garnishment team and the HR Knowledgebase (intranet) team
and resource for employees, managers, vendors and HR.
• Created cohesive team, improving communication and increasing employee
engagement through one on one meetings, focus on employee development
and training, coaching and feedback and regular team meetings.
• Improved performance and SLA’s with HR Service Center (IBM) regarding
CSR accuracy, speed of answer, first time resolution and Tier 2 and Tier 3
case closure.
• Increased HR’s satisfaction with the HR Service Center and Nestle’s HR
Service Delivery team through process improvements, improved
communications, training as well as coaching and feedback.
• Implemented TALX / The Work Number for employment and salary
verifications.
• Realigned team for efficiencies, created team metrics and created HR
escalation process.
• Led integration of new companies into the Nestle HR Service Delivery team
and HR Service Center.
Nationwide Insurance Columbus, Ohio 2003-2008
Human Resources Director, HR Business Partner to Finance, Finance Shared Services
Center and the Property and Casualty Insurance Operations (Great Lakes Region)
• HR Business Partner leading HR team(s) supporting several organizations
throughout my tenure - led HR for the Great Lakes Property and Casualty
Insurance Operations (400 plus employees across four states plus agent
population). In addition, led HR for the Finance / Finance Shared Services
organization (about 800 employees).
Victoria R. Lindamood, PHR 2
• Led team and developed tools / processes for the reorganization (merger) of
the P&C field organization that eliminated positions and improved the overall
effectiveness of the region.
• Led HR’s role in the creation of the first Finance Shared Services Organization
within the company which included successful change management,
employee retention, culture and engagement.
• Created and led development training and tools for leaders and managers
focused on improving coaching and feedback, employee engagement and
employee performance.
• Increased employee engagement and retention as well as manager
performance.
• Utilized creative solutions for business partners in resolving HR related
matters.
• Led and managed employee relation issues, investigations and outcomes.
• Led many reorganizations projects both large and small for several different
areas involving change management, job elimination, new organizations,
training, etc.
• Coached leaders and employees from at all levels of the organization on HR
related matters.
• Developed and led leadership development programs and improved existing
Talent Management and Assessment tools.
• Created respected relationships with business leaders and HR partners within
the organization.
• Developed human resources measurement systems to track the productivity
and efficiency of various HR related functions.
Goodwill Industries of Central Indiana Indianapolis, IN 2001-2003
Director, HR / Benefits / Compensation
• Responsible for all HR related areas with a focus initially entering the position
on benefits.
• Redesigned employee benefit offerings, structure, cost model and annual
enrollment communications / process.
• Implemented executive savings plan available to non-profit organizations.
• Introduced HRA’s (Health Risk Assessments) to employee population.
• Led Leader Development program for leaders and managers.
• Improved HR communications and introduced informational face to face
meetings at all locations.
• Resolved complicated employee relation matters and investigations.
• Created human resources metrics to track the productivity and efficiency for
succession planning, performance reviews, compensation, staffing
requirements, retention, and promotions.
Baxter International Deerfield, IL 2000-2001
Sr. HR Benefit Analyst / Vendor Relations Management
• Responsible for managing the vendor and vendor performance of the
outsourced HR Service Center.
• Improved processes and relationship with external vendor.
• Involved in resolving complicated, escalated cases.
Victoria R. Lindamood, PHR 3
• Redesigned annual enrollment processes and communications to HR and
employees.
• Partnered with field HR to improve understanding and trust with external
vendor.
• Improved employee satisfaction of vendor / vendor performance.
Steak ‘n Shake Corporate Headquarters Indianapolis, IN 1999-2000
HR Manager – HR, Benefits & Compensation
• Responsible for leading the HR Benefits and Compensation team that work
directly with field locations on various HR processes and policies.
• Within 30 days of entering role, successfully introduced and communicated
new medical plan vendor, benefits and process to both HR and all field
locations.
• Resolved escalated employee relation issues.
• Developed team with a focus on improving skills and expertise in specific
area.
• Improved internal processes with a focus on continuous improvement and
elimination of some manual processes.
• Led HRIS selection committee and beginning of HRIS implementation.
Tobias Insurance Group, Inc. Indianapolis, IN 1997-1999
HR Consultant / Benefits Analyst
Tobias Insurance Group provides HR and Benefits consulting (as well as benefit
brokering services) to employers in the state of Indiana.
• Responsible for developing the relationship and providing necessary service to
of assigned clients – approximately 30 (Tobias Insurance Group provides HR
and Benefits consulting as well as benefit brokering services to employers in
the state of Indiana.)
• Created and led the Requests for Proposal (RFP) process for various benefit
coverage’s.
• Prepared and presented analysis from RFP process.
• Resolved escalated HR and benefit related issues.
• Advised on HR generalist related matters which varied by client.
• Improved client relationship and satisfaction.
The Chicago Board of Trade Chicago, IL 1994 -1997
HR / Employee Benefit Consultant
• Responsible for the administration of health benefits, new employee
orientation, HRIS implementation assistance and back up as well as savings
plan administration back up support.
• Assisted in HR and benefit audits.
• Prepared employment offers / packages.
• Resolved escalated benefit / HR related issues.
Education:
Bachelor of Arts - Political Science / Sociology from Purdue University, West
Lafayette, IN
Victoria R. Lindamood, PHR 4
Certifications & Learnings:
Professional Human Resources - PHR (2002-Present)
Lominger 360 certified (2004-Present)
Lean Six Sigma / Yellow Belt obtained
Various company specific HR courses
Peoplesoft and SAP HR & Payroll Systems
Contact this candidate