Manager Management

Richard Todd Jackson

**** ********** *****, ** *****, Maryland 20646

abnivb@r.postjobfree.com ● 202-***-****

PROPERTY MANAGEMENT PROFESSIONAL

Strategic leader credited with developing the highest housing quality standards that have been

successful in contributing to company/agency profits and revenue goals. Reputation as an expert in

HUD 4350 Regulations, REAC, Subsidy vouchering, Fair Housing Laws, proven track record of turning

around distressed properties and delinquency reduction. Noted as being a stand out in lease

consulting, start-up and lease-up properties; whether senior or multi-family; luxury, market rate or

low income. Versatile and creative in developing policy and programs; establishing productivity-

inducing practices; and managing multi-site/multi-state properties and development projects.

PROFESSIONAL EXPERIENCE

Director of Housing & Property Management 2008 to Present

Community Connections, Washington, D.C.

Joined the largest nonprofit mental health and residential services agency in the Washington

metropolitan area to formalize and steward its property management and housing functions. Plan,

organize, control, integrate and direct the operations and activities of the divisions. Ensure

compliance with federal, state and local laws and regulations and organizational policies and

procedures. Liaise with federal, state and community agencies regarding housing and property

programs, acquisitions and commercial leasing. Direct oversight of over 60 properties, nine employees

and over 15 vendors.

• Developed staffing model for division, including drafting of all job descriptions; performed

compensation benchmarking to meet standards of industry.

• Created processes and protocols for the full life cycle of a client’s lease, including move-

in/move-out inspections.

• Oversee all pre-construction, construction and renovation projects.

Area Manager 2006 to 2008

District of Columbia Housing Authority, Washington, D.C.

Recruited by the Director of Housing Management and Regional Adminstrator to assist DCHA in

achieving its five-year business plan and strategic mission to achieve high quality property

management. Specifically, provide DCHA leadership on all matters pertaining to housing management

for the Rock Creek Region, including 11 sites, totaling over 1300 units. Directly responsible for

development, implementation and administration of all facets of public housing developments for the

Region. Coordinate delivery of maintenance services, comprehensive modernization of public housing,

tenant placement, relocation, resident services and representation of Authority before all tenant

grievances. DCHA representative for resident, community and city meetings. Direct oversight of lease

negotiation and rental agreements, occupancy terminations, collections and recertification of public

housing residents. Serve as regional manager for 5 Property Managers, 7 Assistant Property

Managers, 5 Foreman, 12 Maintenance Mechanics, over 15 Laborers as well as office and regional

staff.

• Team leader in the preparation of Asset Based Management.

• Established standard operating procedures for DCHA’s Project Reclaim.

• Successful re-issuance of DCHA lease to over 1200 tenants within 6 weeks.

• Increased rent collection upwards of 98%; simultaneous reduction in delinquency.

Richard Todd Jackson

abnivb@r.postjobfree.com ● 202-***-****

PROFESSIONAL EXPERIENCE [continued]

Property Manager 2005 to 2006

FountainGlen at Kentlands, Gaithersburg, Maryland

Property sold

Joined California-based property management and real estate development company to expand its

operations on the East Coast in luxury active senior facilities. Manage and oversee the daily

operations; budget oversight of $3.5 million, plus $380,000 renovation project. Direct management of

leasing, administrative and maintenance specialists, events coordinator and tenant services staff.

Serve as community liaison to the Kentlands Board of Directors and City of Gaithersburg. Audit all

weekly and month-end reports; perform all weekly and month-end occupancy reporting. Initiate and

execute legal proceedings for delinquent accounts. Direct oversight of all accounting and invoicing.

Worked with owner and investors to establish management policies and standards, restructure

processes, preventative maintenance program, draft budgets and set yearly capital improvements.

• Established multiple programs for residents.

• Created all marketing procedures – internal and external.

• Served as transition leader from former owner, including all contract renewals, invoicing and staff training.

• Partner with West Coast executives on market trends and East Coast expansion opportunities.

Community Manager 2003 to 2005

H.A.I. MANAGEMENT, Columbia, Maryland

Recruited for my expertise with Federal, State and County housing authorities by The Humphrey

Companies, a consortium of full-service real estate firms with a portfolio including apartment

complexes, hotels, retirement communities, commercial and industrial office space operating in 9

states. Direct oversight of tax credit multi-family complexes with extensive grounds, pool and

clubhouse facilities, total operating budget of $2.5 million. Supervision of 9 staff members; including

hands-on management of daily operations, inventory, rent roll and collections, marketing,

maintenance, vendor contracts, payroll, utilities, capital expenses, replacement reserve, pool and

clubhouse, bi-weekly reporting to investors, staff training and development.

• Increased occupancy rate to 97% while reducing vacancy loss by 86% within six months.

Simultaneously brought 154 files into compliance, including historical compliance for previous

3 years, resulting in first-ever “Above Average” score from Community Development

Administration of Maryland and “No Findings” rating from the Maryland Department of

Housing and Community Development Compliance Inspector. Received letter of exceptional

work in the improvement of the property and files from H.A.I.’s Director of Compliance and

Support.

• Maintained 3- to 6-month waiting list for units.

• Created and revised leasing agreements, forms and community policies, currently utilized

corporate-wide, which resulted in increased income from laundry room vending, pet fee

collections, washer/dryer rentals and increased community quality.

• Received overall excellent rating from Resident Surveys.

Richard Todd Jackson

abnivb@r.postjobfree.com ● 202-***-****

PROFESSIONAL EXPERIENCE [continued]

Property Manager 1999 to 2003

S.H.N.I.R. PROPERTY MANAGEMENT, Atlanta, Georgia

Joined multi-state property management company to manage and oversee the daily operation of

federally assisted, tax credit high-rise with direct supervision of management, maintenance and

security staff. Oversight of Georgia and metropolitan Washington properties; total budget of each

property of $4.9 million. Direct management of 13 leasing, administrative and maintenance

specialists. Created Computer Labs, Day Care Centers, Senior’s Centers and Community Outreach

Programs. Audit all weekly and month-end reports; perform all weekly and month-end occupancy

reporting. Initiate and execute legal proceedings for delinquent accounts. Direct oversight of all

accounting and invoicing. Worked with owner and investors to establish management policies and

standards, restructure processes, draft budgets and set yearly capital improvements. Maintained

98.9% occupancy, cutting turnover cost by 90%.

• Received approval from HUD for building’s largest rent increase.

• Increased HUD and D.C. Housing and Finance Inspection rating one full level within three

months.

• Secured an “Excellent” score from Tax Credit File examination.

• Activated and organized information-sharing sessions between management and Tenant

Association to discuss tenants concerns, capital improvements and special projects.

• Substantially reduced repair costs by establishing a Preventative Maintenance Program.

• Worked with neighborhood groups to establish Community Safe Haven and Outreach

Programs.

• Received property’s highest REAC inspection score.

Assistant Property Manager 1996 to 1999

HARBOR MANAGEMENT, Atlanta, Georgia

Recruited to provide property management support to two large conventional properties of 540 units.

Responsible for all accounting, marketing and advertising. Posted rents, invoices and all financial

transactions. Oversight of leasing and maintenance staff. Preparation of all reporting to area

management.

• Increased occupancy from 89% to 98% within one year.

• Reduced delinquency by 60%.

• As direct result of efforts, property nominated for “Property of the Year” from Atlanta Apartment

Association.

Property Manager 1994 to 1996

NU ROCK MANAGEMENT, Atlanta, Georgia

Initially retained as a leasing consultant; recipient of “Consultant of the Year, 1994” with an 88%

closing ratio. Achieved exceptional performance reports from shoppers. Promoted after six months to

Assistant Manager, and again to Property Manager in eight months. Oversaw the daily management of

two 254 units; including the posting of all rents and processing of invoices. Review of all files for tax

credit compliance. Managed maintenance, leasing and administrative staff. Award-winning leasing

consultant with over 550 move-ins.

• Ran start-up community from lease-up, surpassing all lease-up goals with completion of lease-

up within five months.

• Streamlined application-processing system, immediately implemented company-wide.

Richard Todd Jackson

abnivb@r.postjobfree.com ● 202-***-****

EDUCATION

BS – Political Science

JACKSON STATE UNIVERSITY, Jackson, Mississippi

PROFESSIONAL / COMMUNITY AFFILIATIONS

Charles County, Maryland Housing Authority Commissioner

Candidate for Real Estate Salesperson in Maryland and Washington, D.C.

Candidate, Certified Property Manager (Institute of Real Estate Management)

Certified LIHTC Specialist

Certified Leasing Consultant

Member, Pleasant-Plains Community Association-Washington, DC

Member, Gaithersburg-Germantown Chamber of Commerce

Member, Kentlands Charity Foundation-Gaithersburg, MD

Member, Southeastern Affordable Housing Management Association

ADDITIONAL SKILLS

YARDI, Visual Homes, WINS, Rent Roll, AMSI, Web-based AMSI,

HUD Manager, E-Time payroll, TRACS, Equifax Verifier,

The Registry, ResidentData

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