Customer Service Human Resources
Resume:
LORI SPENCE
Danville, CA ***06
Home 925-***-**** Cell 925-***-****
E-mail: abnit4@r.postjobfree.com
Driven, passionate and savvy HR business leader with proven success in talent acquisition, executive
recruiting, organizational design & development, employee relations and performance management.
Adept in facilitating company growth, creating a performance driven culture and managing HR functions
in high growth, entrepreneurial organizations both in public and privately held companies. Expert in
building collaborative relationships and driving strategic HR programs to increase talent and skills.
Demonstrated excellence in communication, problem solving, analytical thinking and interpersonal skills.
Strategic HR Planning Performance Management & Development
Talent Acquisition Employee Relations
HR Performance Metrics & Benchmarking Mergers & Acquisitions
Management & Leadership Development Employee Communications
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PROFESSIONAL EXPERIENCE
BENEFITSTREET INC.
Vice President of Human Resources, San Ramon, CA 2005 - 2008
A $40M+ privately held SaaS company that provided 401(k) record keeping and administration services.
• Instrumental in consulting and becoming a trusted advisor to the CEO and Executive Team by
providing HR strategies and programs which resulted in improved team leadership, effective
company communication and facilitating change in a fast paced work environment.
• Achieved success in executive recruiting a CFO, CTO, VP of Marketing, GC and other executive
positions in less than a year to ensure the company was positioned for growth. Coached newly
formed executive team to support increased revenue growth and new product initiatives as the
company prepared for an IPO.
• Developed a staff and executive compensation program which included C-level compensation,
bonus programs and stock option grant programs with recommendations made to Board of
Directors and Compensation Committee.
• Hired and created a HR team of 6 employees to recruit, train and implement HR programs.
Successfully contributed to the expansion from 125 employees to approximately 400 within 2
years with over 125% increase in revenue growth which resulted in the company being ranked #7
in 2006 as the fastest growing privately held company in the East Bay.
• Led the HR integration of 3 acquisitions into corporate environment by implementing on-line
benefit system, compensation programs, succession planning, payroll etc. which resulted in
integrating over 350 employees into corporate systems and programs within 30 days of
acquisition.
• Developed and launched sales training program to over 50 sales team members which resulted in
increased clients and improved customer service. Orchestrated with operations a newly created
call center in Kansas City hiring teams to support national customer service.
PAPYRUS
Director of Human Resources, Fairfield, CA 2003 - 2005
A national retailer with over 150 stores selling high quality greeting cards and other paper products.
• Developed and created HR competency development program to develop capabilities from
operational roles to more strategic business leaders.
• Developed recruiting strategies to hire top talent in a high growth organization. Hired over 60
employees within 10 months for the corporate buying, planning, creative team and finance dept.
• Wrote and delivered leadership development training program to all managers within a 3 month
period which resulted in reduced employee turnover by 20%.
COMMERCE ONE
Director of Human Resources, Pleasanton, CA 2000 – 2003
Enterprise B2B software Internet Company specializing in large enterprise solutions.
• Led organizational assessments for sales, marketing, customer support and business development
organizations to identify strategic issues, trends and challenges in a constant changing work
environment. Implemented top 20% retention program, stock programs, etc. to address employee
retention issues.
• Managed reduction in force planning process for several re-organizations in regards to job
performance, evaluation design, reporting structure and employee placement.
• Developed newly created HR Director position through effective relationship building with SVP
of Worldwide Sales. Coached and influenced business partners to do the right thing and
evangelize the Commerce One employment deal.
WILLIAMS-SONOMA, INC.
Director of Human Resources, San Francisco, CA 1997 - 2000
Premier specialty retailer of home furnishings & gourmet cookware.
• Managed employee relations, supervisory training, management development, and strategic field
planning for over 6000 employees throughout the United States, for the Williams-Sonoma retail
store division.
MACY*S
Human Resource Manager, San Francisco, CA 1991-1997
EDUCATION EXPERIENCE
CENTRAL MICHIGAN UNIVERSITY, Mt. Pleasant, Michigan
Bachelor of Science in Business Administration
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