Manager Customer
Resume:
DENNIS CAHILL
Pearl River, NY 10965
845-***-**** abnirt@r.postjobfree.com
Linkedin Profile-http://www.linkedin.com/in/denniscahill
CAREER SUMMARY
Hands on and results-oriented Manager with extensive high level experience in medical device manufacturing and
distribution with significant knowledge in both management and technical service. Dedicated to product quality via
ISO/cGMP compliance. Skilled in increasing revenue, identifying problems and proactively defining solutions and
implementing new processes and procedures. An accomplished leader with analytical background and demonstrated team
development, communication, decision-making skills. Possesses a unique ability to combine technical expertise, project
coordination and interpersonal development towards the execution of complex problem resolution to provide customer
satisfaction and achieve bottom line results. Proven leadership in the areas of Customer Service, Logistics, Purchasing,
Warehouse Management and Technical Support.
ISO Implementation Team Development FDA Compliance
• • •
Training Development Site Closure Lead Physical Inventory Lead
• • •
Vendor Negotiations Business Group Integrations Hazmat Processing
• • •
Former TSA clearance Union Negotiator
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PROFESSIONAL EXPERIENCE
GE HEALTHCARE - Respiratory and Sleep Division. Pearl River, NY 2008 – 2009
Director of Operations
• Managed worldwide distribution of FDA controlled medical devices of $30 million annually.
• Served as Primary Point of Contact for US customer base of approximately 10,000 units, and handled all customer
inquires and resolved issues to increase customer satisfaction.
• Supervised Customer Support consisting of 2 CSR’s who processed all parts and consumables orders.
• Managed Purchasing, Warehousing, and Distribution of ventilator and components including warehousing of $2 million
in service inventory.
• Trained 5 Clinical Application Specialists with supplies and accessories and provided technical phone support for on-
site calls 24/7 to address customer questions.
• Provided Sales Rep and Clinical Application Specialist technical training to a staff of 10 to ensure complete product
knowledge.
• Partnered with Marketing to organize 5-10 annual worldwide tradeshows to present and demonstrate products to clinical
and purchasing roles.
• Organized and managed service training of US Customer base and scheduled in-house and on-site training classes to
ensure proper use of medical equipment.
• Supervised technical service department 3 techs supporting US customer base of 1500 customers by providing 24/7
phone support for Clinical, Technical and end-users
• Acted as co-lead on 1 FDA audit and met directly with local FDA compliance officer for a week long inspection of
facilities and procedures. Completed comprehensive review of documented complaint handling results including
Corrective and Preventative Actions (CAPA), resulting in no 483’s (FDA record of non-conformance)
• Ensured FDA compliance thru control of documented procedures and prepared new procedures to meet new
requirements. Revised existing procedures to meet changing requirements.
• Controlled complaint handling, incoming inspection testing, testing devices calibration records.
• Coordinated and implemented all aspects of the closure of 2 GE facilities involving 10 employees, 3000 sq. ft.
production and 10,000 sq. ft. warehouse, including all EHS compliance criteria, hazmat disposal, site review.
• Evaluated and selected vendor for hazmat transportation and coordinated transportation to ensure regulatory
compliance.
• Managed the transfer of technical support, customer support, purchasing, training, order entry, inventory processing, and
complaint handling to ensure corporate standards were met.
• Worked with lease agent to develop closure criteria for 3,000 and 10,000 sq ft. GE facilities to meet Corporate
deadlines.
Received TSA clearance for access to bonded warehouses.
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DENNIS CAHILL PAGE TWO
VERSAMED MEDICAL SYSTEMS, INC., Pearl River, NY 2003 – 2008
2005 – 2008
Director of Customer and Technical Services
• Supervised Customer Support-staff of 5 to handle all customer inquiries.
• Managed worldwide distribution of FDA controlled medical devices totaling $20 million annually.
• Served as Primary Point of Contact for US customer base-Approximately 7500 units to provide customer support.
• Managed Purchasing, Warehousing, and Distribution of ventilator and components.
• Supported 5 Clinical Application Specialists to ensure safety and customer requirements were met.
• Supported worldwide marketing tradeshows with selection and distribution of demonstration equipment. Evaluated/
selected international carries to ensure timely / safe delivery and return of equipment.
• Organized and managed service training of US Customer base totaling 1500 to ensure complete customer knowledge.
• Managed technical support for US customer base of 1500 end-users.
• Acted as Co-lead on 2 FDA audits. No 483’s issued.
• Ensured FDA compliance thru control of documented procedures.
• Controlled complaint handling, incoming inspection testing, testing devices calibration records.
• Evaluated/selected vendor for hazmat transportation to ensure regulatory compliance.
• Managed annual physical inventory consisting of $1.5 million in devices and $2 million in service parts and accessories.
• Served as primary US QA/QC contact. Direct contact with Quality lead in Israel. Performed CAPA analysis using 5
Why technique.
• TSA clearance for access to bonded warehouses.
2004 – 2005
Director of Operations
• Managed Customer Support and worldwide distribution of FDA controlled medical devices, $12 million annually.
• Supervised transportation vendor selection resulting in freight cost reduction of >50K annually, and evaluated/selected
vendor for hazmat transportation to ensure regulatory compliance.
• Managed Purchasing, Warehousing, and Distribution of ventilator and components and technical support for US
customer base - approximately 5000 units.
• Acted as Primary team member of ERP conversion-MFG Pro.
• Performed as co-lead on 2 FDA audits. No 483’s issued.
• Ensured FDA compliance thru control of documented procedures.
• Controlled complaint handling, incoming inspection testing, testing devices calibration records.
• Supervised annual physical inventory. $1.5 million in devices and $2 million in service parts and accessories.
• Established customer support department of 2 staff members handling customer orders and customer complaints.
• Acted as Primary US QA/QC contact. Direct contact with Quality head in Israel.
2003 – 2004
Manager of Technical Services
• Supervised 3 Service Technicians that supported the product line and provided technical support for US customer base -
approximately 2000 units.
• Managed Purchasing, Warehousing, and Distribution of ventilator and components to align with budget.
• Supported worldwide marketing tradeshows, and organized with marketing the devices and accessories that would be
shown at shows held in various countries such as Germany, Dubai and Singapore.
• Developed Service tracking software using Excel to track service repair time
• Created Sales order tracking software using Excel to track Sales order processing which allowed Customer support to
advise customers of order status.
• Managed ISO certification and compliance via procedure development and enforcement and evaluate ISO needs via
GAP analysis.
ICN PHARMACEUTICALS, Orangeburg, NY 1995 – 2002
2001 – 2002
Logistics Manager-Domestic and International, Photonics
• Managed Worldwide distribution of FDA controlled medical devices totaling $15 million annually.
• Supervised Purchasing, Warehousing, and Distribution of a Class IV medical laser and its support components to
customers for end use and service.
DENNIS CAHILL PAGE THREE
ICN PHARMACEUTICALS, (Continued)
Supported worldwide marketing tradeshows held in the US as well as Europe.
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Provided technical support for US customer base - approximately 5000 units and managed ISO compliance via
•
procedure development and enforcement.
Acted as Primary US QA/QC contact. Direct contact with Quality head in Wales, UK.
•
1997 – 2001
Production and Distribution Manager, Diagnostics
• Managed 6 production departments, distribution and finished goods warehousing with revenues of $5 million annually.
• Supervised 35-40 unionized (ACAW) employees, resulting in no grievances being filed.
• Managed the Lyophilization of 2 product lines and ensured that products were processed in accordance with SOP’s..
• Developed procedures and enforcement for ISO compliance.
• Acted as Lead negotiator for union contract- PACE local and worked with management to ensure that contract was
favorable to cost savings.
• Maintained production volumes thru numerous staff reductions (-25%).
1995 – 1997
Distribution Manager, Diagnostics
• Managed global distribution of radioactive materials via selected carriers to ensure regulatory compliance and customer
satisfaction.
• Researched, identified and selected appropriate carriers to ensure regulatory compliance.
• Negotiated carrier rates to reduce shipment costs while maintaining quality standards.
• Acted as Key member of Integration team and converted policy and procedures from Becton Dickinson to ICN format.
• Managed ISO certification and compliance via procedure development and enforcement.
• Negotiated union contract - ACAW local and worked with management to ensure that contract was favorable to cost
savings.
BECTON DICKINSON – DIAGNOSTICS, Orangeburg, NY 1981 – 1995
1993 – 1995
Distribution Manager
• Worldwide distribution of radioactive materials.
• Carrier identification and selection.
• Negotiated carrier rates.
1987 – 1993
RIA Production Supervisor
• Supervised 3 production departments to ensure compliance to documented procedures..
• Managed daily scheduling of workflows to ensure on time operations.
• Final signoff of DHR’s.
• Ensured SOP’s and GMP compliance.
EDUCATION
B.S., Management Information Systems, Dominican College, Blauvelt, NY
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