Manager Management
Resume:
PAUL J. BARTLETT, PMP
* ***** ***** ********, ** 02038
**********@*******.***
SUMMARY OF QUALIFICATIONS
Over 20 years’ experience serving as a partner to executive leaders, developing global IT vision and
strategy by effectively building organization, processes, infrastructure and services in support of short-
and long-term business needs. Arduous follower of the emerging information management landscape;
understands the business value of available tools as to provide optimal strategic benefit at the appropriate
cost. Assures business continuity by anticipating risk and by developing appropriate data recovery and
protection plans that provide integrity and accessibility at all times. Expertise includes:
• IT Strategy Development • Program Management • Knowledge Management
• IT Governance • Process Improvement • Staff Development & Training
• Budget Management • Security & Risk Management • Procurement & Vendor Relations
PROFESSIONAL EXPERIENCE
MASSACHUSETTS INFORMATION TECHNOLOGY DIVISION, Boston, Mass. 2008 to 2009
The Information Technology Division (ITD) is an Administration & Finance agency providing managed
information technology services to 150+ Executive Branch agencies.
Chief Technology Officer (2008 to 2009)
Led the development of enterprise policies and standards, directed a managed service business including
Hosting (Unix, Linux, Windows, and Mainframe), Integration and Service Oriented Architecture (SOA)
Development, Network (Data, Voice, and VoIP) and Data Services. Managed an annual budget of $27M,
a staff of 5 direct reports and 70 employees.
• Led representatives from 12 different agencies to work collaboratively to evaluate, redesign, and
consolidate 14 state wide area networks to reduce costs by an estimated 20%.
• Directed a program to evaluate and implement a shared Service Oriented Architecture (SOA)
infrastructure to create a new state wide managed service for agencies to leverage.
• Restructured SAN storage upgrade project, reducing the amount of overtime required by 30%.
• Streamlined VMware project, tripling the number of virtual servers in less than 1/3 the time.
• Improved the architecture design process reducing solution design delivery time by 50%.
BOSE CORPORATION, Framingham, Massachusetts 1985 to 2008
Consumer electronics equipment designer and manufacturer dedicated to developing breakthrough
technologies and quality products that enrich people's lives.
Manager, Global SAP Operations (2006 to present)
Drove strategy for investment in, and construction of, an ERP consolidation to support a growing
24/7/365 worldwide manufacturing and distribution organization comprised of 2 domestic facilities and 4
foreign plants. Direct and monitor production support and application security for SAP, Siebel,
PeopleSoft, and Windchill. Manage an annual budget of $5M, a staff of 3 direct reports and 30 employees
based in the United States, Europe, India, and China.
• Appointed to program manage the infrastructure/architecture portion of the global SAP supply chain
program to assure full alignment of information across systems and providers. Upgraded hundreds of
desktops/servers; developed and executed end-of-life strategy for older systems.
• Negotiated and manage outsource relationship with Tata Consultancy Services (TCS) to provide level
I and II support personnel globally.
• Liaised with Finance and outside auditors to automate control activities, resolving numerous
compliance violations, improving accuracy, and saving the equivalent of 5 salaries by increasing
efficiency.
• Created and executed an organizational development strategy to build staff from 9 to 30; developed
job descriptions, performance metrics, selection criteria, training program and professional
development plans to promote 3 supervisors and provide extra focus on elements most critical to the
business.
• Architected implementation of E-commerce with 100 global suppliers, saving $1.1M annual cost
reduction, $3.9M annual cost avoid, $10M one time cost avoid.
• Collaborated with executive management and global thought leaders to develop and execute an
architecture evolution strategy to transition from 6 redundant systems to 1 over 3 years.
Manager, Technical Architecture (1998 to 2006)
Led the creation of an enterprise-wide architecture strategy; established company-wide IT standards.
Worked with executive management to understand and align with critical business change drivers.
• Founded and chaired the Enterprise Architecture Advisory Team, to ensure compliance with strategy.
• Evaluated, selected and implemented a “best-in-class” enterprise application integration (EAI)
platform.
• Drove execution key elements within the corporate IT strategy by serving in multiple management
roles concurrent with this overarching assignment.
Manager, Database Administration (2002 to 2006, concurrent with Manager, Technical Architecture)
Selected by CIO to take responsibility for information/data security, database availability, and production
support for all Oracle and Sybase databases.
• Created outsource contract to support end-of-life Sybase databases, and select Oracle databases.
• Led project to develop and implement security policies and procedures to comply with the Gramm-
Leach-Bliley Act and Payment Card Industry Data Security Standard (PCIDSS).
Manager, Infrastructure (2000 to 2003, concurrent with Manager, Technical Architecture)
Chosen by CIO to take over a third concurrent role creating standards, policies and procedures that
resolved issues of space, power, HVAC, and employee turnover. Managed 5 directs, and a total staff of
25, including UNIX and NT administration, storage administration, data center operations, and
engineering IT.
• Created a disaster recovery plan to maintain availability in the event of a prolonged power outage.
Manager, Call Center IT (2000 to 2003, concurrent with Manager, Technical Architecture)
Requested by the Division General Manager to take over leadership of a team of call center developers,
web developers, integration developers, server administrators, and DBAs to resolve critical issues
integrating SAP with the call center application and the company internet web site.
• Reorganized the support staff to substantially reduce the annual system support costs for CFDT by
$120K. Implemented change management and release management processes.
Manager, Retail Information Technology – Bose Retail Division (1994 to 1998)
Developed the entire expansion strategy, including infrastructure and personnel, to provide IT support for
the rapid growth of a national retail division from 4 to 100 stores. Developed and supported retail home
office and point-of-sale (POS) systems; trained store employees on the system. Selected, trained, and
managed 5 employees and budget of $2M.
• Identified areas of improvement in various business processes, implemented technology and
automation that reduced the process costs by a total of over $215K per year.
• Reduced the average number of days to collect credit card sales from 14 days to 4 days.
EDUCATION/CERTIFICATIONS
NICHOLS COLLEGE, Dudley MA
MBA
BOSTON UNIVERSITY, Boston MA
B.S, Computer Science
Certified Project Management Professional
Certified in Information Technology Infrastructure Library (ITIL) Foundations
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