Julianne Rase

**** ******* *****

Wheelersburg, Ohio 45694

740-***-****

abnipq@r.postjobfree.com

Objective

To acquire a challenging position that allows me to contribute my management,

customer service, sales related, and computer skills.

Work experience

7/2009- present, Crossmark Portsmouth, Ohio

Retail Representative

Responsibilities include maintaining plan-o-grams, installing signage pricing

displays and periodically down stocking merchandise.

9/2007- 3/2008 Amazon.com, Huntington, WV

Customer Service Representative

This vital position requires an action-orientated, flexible problem-solver

who will assist customers in expediting orders and correcting post-sale problems.

Associates communicate with customers primarily via email and utilize a variety of

software tools to navigate customer accounts, research and review policies and

communicate effective solutions in a fast paced environment.

09/02/2003- 11/15/2006 Cingular Wireless, Grayson, KY

Customer Service Representative

Courteous handling of customer requests, including sales, billing/service

problem resolution, bill payments and technical troubleshooting. Resolves

customer concerns. Assists external customers with routine requests,

questions, and concerns through research and resolution. Researches

product, service, billing and installation/repair inquiries. Ensures that

customers receive the best service possible while processing requests and

concerns.

03/2002 - 04/2003 Applied Card Systems Ashland, KY

Collections Representative

Managed and contacted customers with delinquent (60-120) day visa credit

card accounts. Educate the Cardholder regarding proper account management

as well as any changes or special circumstances regarding their account.

Assist Cardholders in maintaining a positive credit history through the

handling of all inbound collections calls to make necessary payment

arrangements on the account.Educate the Cardholder regarding proper account

management as well as any changes or special circumstances regarding their

account.

05/1999 - 01/2002 Community Action Organization/Northwest High School

McDermott, Ohio

Jobs for Ohio Graduates Teacher

Instructed High school students in the world of work, resume building, the

interview process and the importance of community service. Helping youth

successfully transition from school to work upon graduation. Its mission is

to assist at-risk students to graduate from high school and thereafter find

and keep quality jobs.

Education

School: Morehead State University

Location: Morehead, Kentucky

Degree: General Studies

Completion date: 05/1997

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