JOHN KUCZMA

** ******* ******* • East Stroudsburg, PA 18301 • 570-***-**** • abnims@r.postjobfree.com

Senior-Level IT Management

Diligent, detail-oriented professional with 25 years of IT experience in the financial, medical, teleco, and value added

reseller areas. Well versed at directing large-scale IT projects and aligning IT activities with assigned objectives. Have

been the lead in data center builds, closures, with relocations for major financial firms and for 2 telcos including AT&T

Wireless Services. Utilizes a wide array of technical skills to resolve issues and implement solutions that are both cost and

performance effective. Adept at leading and guiding top-quality teams through complex projects within deadline-driven

environments. Additional areas of expertise include:

Budget Preparation Training/Development Operations Management Data Center Management

Process Improvement Team Facilitation Systems Installation Internet/Web Technology

Software Management Implementation Consulting Vendor Relations

KEY ACCOMPLISHMENTS

• Implemented cross-platform training sessions for all staff of the data center to reduce operational errors at

Sumitomo Mitsui Banking Corporation (SMBC) in early 2003, the company averaged nearly five operational

errors per week, but by 2006 to 2009, accidents occurred on an average of less than once per year.

• Designed and introduced a media data base for daily reconciliation of all backup media from the barcode legacy,

ADSM backup, TSM backup, and Arcserve backup platforms. This involved nearly 25,000 pieces of backup

media located in 4 separate physical locations.

• Played a key role in the design, installation, and certification of a contingency facility; provided to-scale floor plans

for a caged data center area, a 120-seat user area, and a 20-seat Enterprise Operations Command Center.

• Served as project manager at AT&T Wireless Services during the data center closures and system relocations for

Pittsburgh, Orlando, Minneapolis, Sacramento, and Paramus locations (to Dallas or Seattle). All phases of these

relocations were completed on time with no negative impacts to everyday business.

• Spearheaded all aspects of the CBIS Financials Gateway Project while introducing and initiating a cost saving

method to move 200 gigs of financial data via SNA (vs. a dedicated system at CBIS), leading toward annual

savings of $2.1M.

CAREER TRACK

SUMITOMO MITSUI BANKING CORPORATION / JRI-AMERICA

2003 to 2009

Manager - Global Production Management

Oversaw daily operational processing activities across all platforms and supervised a 10-member staff, which provided

around-the-clock support coverage. Managed and delivered all business critical processing to meet and exceed global

based SLAs of 99% for the Middle East, European, and Americas regions. Monitored and updated the company’s

disaster contingency testing processes.

• Administered several processes within the Asset Management Project, which included the installation and

configuration of a central repository for inventory of all hardware and software assets.

• Proposed and implemented the Production Acceptance Criteria Process established the requirements needed for

the acceptance of operational ownership by data center operations for all new and existing systems and

applications.

• Created the initial operational documentation library for all core applications serviced and supported by the data

center staff. This library included all detailed procedures, guidelines, and processes.

• Redesigned and standardized operational checklists for all core applications, which drastically reduced and

eliminated extraneous and redundant checklists.

• Initiated Barcode Labeling of manually controlled legacy backup media (with an archive storage vendor) involving

over 13,000 pieces of media.

• Designed and led the activation of the Enterprise Operations Command Center at the Jersey City (NJ) Data Center

and the Teleport/Telehouse contingency Enterprise Operations Command Center in Staten Island (NY).

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JOHN KUCZMA

570-***-**** • abnims@r.postjobfree.com

SUMITOMO MITSUI BANKING CORPORATION / JRI-AMERICA (CONTINUED)

2001 to 2003

Data Center Shift Manager

Headed a five-member staff in charge of executing and monitoring online and overnight processing for the company’s

business needs. Initiated extensive training sessions regarding operating system processes and application processes.

• Implemented operator-incident ticket reporting and tracking processes, which ensured timely resolutions by

notifying all necessary managers and teams in rapid fashion.

• Reduced operational errors and provided more timely, effective, and reliable data transfers for the business by

assisting in the implementation of FTP services for data movements between systems and applications.

AT&T WIRELESS SERVICES

Manager - Management Systems Operations (MSO) National Data Center Operations Team (NDCO) 1997 to 2001

Directed a 9-member team that provided systems, application, and network support for over 100 servers of the VMS, SUN

UNIX, HP, UNIX, and Windows platforms. Planned and managed system relocations and data center closures.

• Proposed, designed, and implemented the National Cluster reconfiguration project, which entailed the

consolidation of databases and applications of over 70 VMS nodes into an enterprise class 3 node VMS cluster.

This project reduced hardware costs in ownership, maintenance, and licensing while providing a high level of

availability as well as significant improvements in performance.

PARTICIPANTS TRUST COMPANY

1996 to 1997

Senior Systems Administrator

Utilized systems and network expertise while analyzing processes for two clustered VAX environments, as well as other

standalone VAX systems (for two data centers). Offered additional administrator support for Windows 3.1, Windows for

WorkGroups 3.11, and Windows NT Workstation/server 3.51/4.0 platforms.

• Planned and executed the installation, configuration, and implementation of the contingency VMS Cluster, which

consisted of 5 separate systems with 11 bootable nodes for production, development, quality assurance, and

release environment. This project also involved an upgrade of the operating system across all nodes and

migration from DECNet Phase IV to Phase V.

TELEPORT COMMUNICATIONS GROUP

1994 to 1996

Data Center Operations Manager

Assumed responsibility for the day-to-day operations of a data center that specialized in multiple hardware and software

platforms, which included VAX/VMS and the Alpha/Open VMS, SUN UNIX, AT&T UNIX, and DEC ULTRIX. Supervised a

three-member operations staff. Provided first-level system administration support for the VMS systems.

• Played a pivotal role in the Data Center Build Project at the Teleport facility in Staten Island, which was conducted

and completed with no business distractions.

Previously served in the rank of Staff Sergeant in the United States Marine Corps (honorable discharge)

TECHNICAL COURSEWORK/DEVELOPMENT

Digital Equipment Corporation: VAX/VMS Systems Administration I & II • Network Administration I & II

Tandem Corporation: Tandem Non-Stop II Operations and Administration

IBM: AS/400 Operations and Administration • PeopleSoft Inc: Sybase Administration

AT&T: BillDats Operations and Administration • Dow Jones “SUN:” Solaris Administration I & II Accerated

American Management Assoc.: Technical Team Management - Remote/Telecommute

Hewlett Packard: HP Asset Center Essentials • ITIL Foundations for ITIL Service Management

EMC Inc.: Introduction to EMC Smarts • EMC Smarts Console Operations • EMC Smarts Console Operations Advanced

EMC Smarts Console Administration • EMC Smarts IP Administration

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