Manager Medical

MICHAEL D. GREEN

**** ***** **** **** 801-***-****

South Jordan, UT 84095 abnikj@r.postjobfree.com

PROFESSIONAL SUMMARY

Seasoned human resources manager with over nine years of experience in technical, medical, financial, and management staffing. Experience

with sourcing professional level roles in Fortune 500 corporate and healthcare settings. Experience in market labor analysis, business analysis,

project management, and performance benchmarking. Proven track record in staff retention, operations management, resource management,

resource allocation, and contracts management. Experience in compensation analysis, compensation negotiation, and employee relations.

Successful risk analysis and risk management experience relating to physician, advanced nursing, and financial services staffing and retention.

Speak fluent Spanish and experienced in Spanish translation.

RELEVANT EXPERIENCE

Discover Financial Services Staffing Manager

Salt Lake City, UT 3/08-Present

Serving as primary recruiting contact and consultant to internal clients within our client's largest and most visible region.

Manage a team of five recruiters and five staffing administrators that focus on recruiting customer service and financial individuals

Successfully provide staffing services for six separate business units, comprising approximately 4,000 employees with a fill ratio in of 97%

year to date in 2008, the highest in the Utah site’s history and a 15% increase over 2007. Year to date fill ratio for 2009 is 104%.

Oversight of relocation of Discover Bank-Deposit Products and Discover Personal Loans business from New Castle, Delaware to the West

Valley, UT site

Provided consulting and forecasting of staffing needs for implementation of Discover Student Loans, a completely new business to

Discover Financial Services

Implemented Realistic Job Preview Program to provide better applicant preview of employment opportunities. This included a hard copy

and online Top Ten listing of “Things You Need to Know About Working for Discover” and “Top Ten Reasons to Work for Discover”

Provided oversight to successful implementation of new applicant tracking system upgrade and developing reporting system to support

staffing quality assurance and control initiatives

Worked with internal clients to successfully develop internal minimum qualifications breakdown and tracking to determine ideal candidate

profiles for six separate business units

Design employment referral program roll-out to target employee referrals prior to application for employment

Built and strengthened internal recruiting infrastructure upgrade of pre-screening process through successful implementation of DeGarmo

Group Fit Assessment & Employment Technologies Corporation Call Simulation pre-employment testing

Successfully rolled out new applicant pre-screening and interviewing process, improving staffing efficiency, time management and reducing

the pre-employment lifecycle by 48% year to date

Work with Human Resources generalists and internal clients to accurately forecast hiring needs and track efficiency of pre-employment

assessments and realistic job previews to determine long term favorable outcomes and staff retention

Implemented benchmarking and performance evaluation strategy to measure employee productivity and efficiency, improving staffing

administrative performance by 14% year to date

Devise recruiting strategy, establish team goals and implementation of processes to meet hiring objectives by driving continuous

improvement efforts, establish metrics, identify weaknesses and take corrective action

Leverage expertise of both internal and external partners to build an effective & efficient recruiting structure

Fidelity Investments Senior Staffing Consultant

Salt Lake City, UT 4/06-2/08

Developed a strong understanding of the staffing needs of the client line manager by learning about the overall line function and the needs

of the specific position.

Provided advice and information to the client department or line manager on appropriate recruiting strategies.

Developed techniques with sourcing team to utilize non-traditional recruiting methodologies such as niche websites, school campus

organizations, mock interviews, resume seminars, and non-traditional community outreach programs to develop candidate pool.

Networked closely with current full time employees as part of Fidelity Employee Referral Program. Ended the year 2007 with the highest

percentage of employee referral hires in all of Fidelity (58% local versus 46% average nationwide).

Identifying appropriate internal or external candidates for specific positions available within Fidelity.

Recommended sourcing strategies with an eye to cost implications and timeliness of hiring, both for immediate need as well as across the

function longer term. These included external job postings, internal job postings, direct recruiting, employee referrals, web-based

recruitment tools, agencies, college campus recruiting, print advertising, interviewing sessions, community sponsorships, and career fairs.

Successfully oversaw team of 3-5 candidate developers by managing sourcing & interviewing projects for both exempt & non-exempt

hiring.

Facilitated the successful hiring and on boarding of 500+ exempt and non-exempt external hires.

Provided coaching, direction, and guidance to less experienced staff throughout the requisition life cycle.

Successfully partnered with Fidelity Corporate Compensation & Legal Departments to develop a successful milestone compensation

program for Personal & Workplace Investing service representatives. This has resulted in an ongoing decrease in employee turnover from

49% to 32%.

Worked closely with line managers to optimize job postings and screening questions for marketability of both internal & external positions.

Performing coordinating activities associated with interviewing candidates, e.g. contact and communicate with candidates, schedule

interviews and follow up with candidates and line managers.

Michael Green

Designing interview questions; on-going coaching and training of line managers on interviewing techniques and legal parameters during

the interview process.

Conducting interviews with individuals at varying levels of professional experience using relevant interview techniques (e.g. behavioral-

based interviewing/competency-based interviewing).

Gathering current labor market data relevant to recruitment processes, labor trends and related human resource legislation.

Consulted with hiring managers on new hire recommendations, compensation, legal compliance, and interviewing guidance on the

interviewing and on-boarding process.

Presenting and discussing terms of employment including compensation & benefits packages with candidates and make recommendations

to H.R. and line managers.

Staff Care Senior Recruiting Consultant

Salt Lake City, UT 11/01-3/06

Provide contract placement services for medical doctors including anesthesiologists, radiologists, and certified registered nurse

anesthetists.

Provide project management oversight for recruiting resource allocation, process management, and market assessment of physician

staffing needs.

Completed research on medical-malpractice insurance trends in claims-made & occurrence-based medical malpractice insurance.

Provided risk analysis expertise to backgrounds and operations to determine if physicians and medical providers could be underwritten for

medical malpractice insurance policies.

Worked closely with state boards of medical examiners & state boards of nursing to facilitate licensing for medical providers.

Developed multiple non-traditional sourcing methods for medical sub-specialty searches in radiology, interventional radiology, anesthesia,

and medical director searches for hospitals, specialty clinics, and government medical practices throughout the United States.

Successfully spearheaded revised marketing practices for sales personnel in recruiting department resulting in thirty-five percent increase

in production from 2004 to 2005.

Created training protocol manual for new recruiting staff. This protocol succeeded in decreasing ramp-up time period for recruiting staff by

twenty percent.

Provide divisional organizational management training for entire production, administrative, and management staff.

Gathering of credentials and licensure information to place physicians with hospitals, clinics, and surgical centers.

Oversee process management and risk analysis of providers based on medical malpractice history and ability to provide safe anesthetic

and radiological services.

Provide for the management, training and mentoring of a team of 4 recruiters.

Provide risk and needs assessment for current and future clients.

Ongoing research concerning the health care industries’ needs and practices.

Teksystems/Maxim Group IT Recruiting Consultant

Salt Lake City, UT 5/00-11/01

Provided business professionals for the support and development of business applications.

Extensive experience in resource allocation & augmented staffing services for current and future clients.

Provide consultative role for clients in need of software engineering, programming, systems analysis, and technical project management

staffing needs.

Provided consultative role as mediator between technical and non-technical personnel.

Developed and implemented effective recruiting strategies by prioritizing managerial needs, screening and evaluating applicants,

negotiating contracts, and establishing current needs and maintaining relationships to assess future needs for clients

Received advanced negotiation and troubleshooting consulting role to enhance needs-based analysis for client technical needs.

Marketed the company and its services to potential clients, consultants, and hiring managers.

Performed onsite visits to work sites to ascertain staffing needs, provide input and resource allocation advice on the best use of skills and

personnel.

EDUCATION

Salt Lake City, UT

UNIVERSITY OF PHOENIX

Master of Business Administration October 2005

Salt Lake City, UT

UNIVERSITY OF UTAH

Economics, Bachelor of Arts March 1998

Michael Green

Contact this candidate