Project Manager Management

RICHARD W. CHANDLER MBA, PMP

**** ***** ***, ******** ** 43202

C: 614-***-**** ****@*********.***

Sr. Project Manager Program Manager IT Leader

Personable executive with over 15 years of experience managing business and technical projects.

Track record of building, training, and mentoring both small and large high-performing teams.

Introduced process changes while in both line management and consulting roles.

PROJECT & PROGRAM MANAGEMENT EXPERIENCE

Extensive experience as a senior project/program manager in several industries (insurance, financial

services, banking, manufacturing, entertainment, consumer package goods, government, and military).

• Simultaneously managed multiple projects across many business units. Led virtual teams and

combined onshore/offshore efforts with team members in Asia and Europe.

• Experienced varied approaches to development efforts while operating under a half-dozen

different systems development lifecycle (SDLC) methodologies.

• Guided teams through the entire project lifecycle. Established and led regular meetings with

stakeholders and overseas counterparts to monitor progress and manage work efforts. Developed

detailed project plans, identified milestones, handled risk & issue mitigation, and presented

regularly to steering committee & other senior executives.

• Introduced Agile project methodology practices in classical waterfall development organizations.

• Established a Program Management Office and organized 110 individuals into 7 teams in order

to implement major system changes.

• Managed three PeopleSoft (Fairchild Semiconductor, Wright Express, and Bausch & Lomb) and

two Oracle (NRG Barriers and US Steel) ERP implementations, with budgets up to $50 million

and project teams of up to 200 people.

• Led a variety of efforts to implement CRM systems, configure vendor packages, and build

custom software applications.

• Worked with outside design firm to generate alternatives and run focus group tests of new

website user interfaces.

Recent Engagements

NATIONWIDE FINANCE, Dublin, OH Project Manager 2009

Directed 25-person project team responsible for cleansing customer addresses at this Nationwide

Insurance division in order to comply with new postal regulations and retain $8.5 million in annual

postage discounts

Engaged senior management through regular updates and presentations

Prepared budgets, project plans and resource plans.

ERIE INSURANCE, Erie, PA Sr. Project Manager 2008

Led 40-person project team charged with assessing & configuring a vendor’s integrated package to

replace a home-grown 25 year old policy management system at this large insurance company’s

headquarters. Also needed were a new user interface and 27 links to legacy systems.

Integrated Agile methodology practices, including scrum teams and daily standup meetings,

into the company’s standard waterfall development processes

Guided team by creating detailed project plans and budgets, adopting periodic gate reviews,

holding regular issue & risk management reviews, and emphasizing interim deliverables.

Defined improved and consistent processes by working with business analysts and executive

sponsors to first understand, then improve processes.

NATIONWIDE INSURANCE, Columbus, OH Sr. Project Manager 2007-2008

Focused on improving both the customer’s billing experience and the firm’s property & casualty

industry ranking.

Directed 30-person cross-functional international project team as it redesigned billing website.

Brought a dormant project to life. Conducted “second half kickoff” and motivated/mentored

team members to successfully deliver five consecutive releases, one with over 25,000 lines of

code, on time and with virtually no defects.

Incorporated credible user inputs into website design by engaging an outside design firm to

setup and conduct focus group testing of alternative presentations.

Introduced the organization’s new Enterprise Systems Development Methodology,

incorporating regular gate reviews and defined interim work products. Instituted regular stage

gate reviews, risk reviews, project audits, and weekly status reporting.

Ensured that the best of “lessons learned” were applied by holding iterative post

implementation reviews.

WORTHINGTON INDUSTRIES, Columbus, OH Sr. Project Manager 2005-2007

Implemented the corporate strategy of consolidating disparate shop floor systems into a new custom-

built Oracle application at this Fortune 500 steel processor.

Managed a major and complex change initiative that was accomplished by a 200-person mixed

internal and Oracle offshore team on a 220,000 man-hour, $23 million project.

Focused on proactive user training programs to prepare them for the upcoming process

changes.

Created detailed project plans, identified milestones, addressed risks & issues, and met

regularly with steering committee & other stakeholders.

Additional Major Clients

• SOMO PARTNERS (Small Southern California financial intermediary)

• DELCONN WIRELESS (Southern California cellular accessory mfg & distribution company)

• US STEEL ($80 million subsidiary startup in Pittsburgh)

• PRICE.COM (Southern California Internet-based pricing comparison service)

• BAUSCH & LOMB (consumer eyewear products company in Rochester, NY)

LINE MANAGEMENT EXPERIENCE

Managed a number of line operations and support organizations. Constantly engaged in finding improved

processes and ways to improve productivity and profitability.

• Formed, trained, mentored, and evaluated high-performing teams. Managed day-to-day

company operations as a line manager for organizations ranging from 3 to 375 people.

• Directed teams providing day-to-day technology operations support for several hundred users in

several organizations. Taught training classes in processes and software.

• Managed vendor selection, negotiations, schedules, budgets, deliverables, and consultants as they

worked with company staff to upgrade and implement systems.

• Produced strategic plans for several organizations.

Guided business analysis work to document “as-is” and reengineered “to-be” business processes.

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Led change management activities necessary to fully engage employees and help them embrace

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new ways of doing business.

EMPLOYMENT HISTORY

LITTLE SOMO, Columbus, OH Principal 2008-2009

COMPUWARE, Columbus, OH Sr. Project Manager 2005-2008

M AJOR IMPACT, Scarborough, ME Principal 1998-2005

Prior work experience includes line and project management positions at several major organizations,

including J.P. Morgan, Wright Express, and Fairchild Semiconductor.

EDUCATION

MBA, THE WHARTON SCHOOL, University of Pennsylvania. Finance major.

BS, UNITED STATES NAVAL ACADEMY, Annapolis, MD.

Management Science major, Computer Science minor. Graduated with distinction (top 10%).

PMP/PMI – Certified as a Project Management Professional

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