Customer Service Manager
Resume:
Patrick J. Beaty
Concord, NC 28027
704-***-**** – Home
(704)701- 9380 - Cellphone
abnijh@r.postjobfree.com
Objective: To obtain a challenging position and gain additional practical experience
With the opportunity for advancement.
Education: 1984 Paden City High School Paden City, WV
1985 Equipment Records and Parts U.S. Army, Fort Lee
1988 Personnel Administration U.S. Army, Fort Benjamin Harrison
2000 WV Northern Community New Martinsville, WV
(AAS – Computer Science)
College
Enrolled – East Carolina University – Industrial Distribution and Supply
Chain Logistics
Work Experience:
Business Systems Analyst – Intermediate
12/08 – Present Novant Health – Logistics Technology & Training Charlotte, NC
Works with customers and vendors to implement system functionality based on business
needs. Subject Matter Expert during system upgrades to existing products to Lawson and
Manhattan Warehouse Operating System (WMOS). Research, analyze, and recommend
implementation of new modules and functions. Assess business requirements and
develop efficient and effective solutions. Participate as Supply Chain applications
subject matter expert on cross-functional teams. Perform data analysis, query writing and
report development.
Responsible for functional testing, debugging and documentation of the Lawson and
Manhattan Warehouse Operating System (WMOS). Analyzes work requests and
prepares functional specifications. Manages task schedules and status reporting.
Monitors, coordinates and performs unit testing and system testing to verify proper
system function. Includes the development of test cases and test plans to reduce the risk
of errors. Assists with coordinating moves to production by scheduling with other
personnel and customer activities and provides for contingencies. Reviews, develops and
maintains functional documentation and operations documentation. Ensures accurate and
current documentation stored appropriately and readily available when needed.
Quality Assurance Analyst – Mckesson Paragon
General Financials (MM, AP, PSC, ORM)
08/06 – 12/08 Mckesson Provider Technologies Charlotte, NC
Provide assistance in the design and workflow process of the Paragon Material
Management, Accounts Payable, Patient Supply Charging, Approval Levels and portions
of the Operating Room Manager Applications.
Test enhancements and defect corrections in the Material Management, Accounts
Payable, Patient Supply Charging and portions of the Operating Room Manager
Applications.
Evaluate and test new and/or modified software programs and software development
procedures used to verify that the programs function according to the users requirements
and conform to establishment guidelines.
Review new or modified program, including documentation, diagram and flowcharts to
determine if the program will perform according to the users request and conform to
guidelines.
Test programs for validity of results, accuracy, reliability and conformance to
establishment standards.
Incentive knowledge of the Paragon Patient Registration and Paragon Security
Applications.
Provided Technical and Operational support to the Paragon Support, Implementation,
Technical Consultants, Project Management teams.
Provided Training on applications, application modifications and application processes to
the Paragon Implementation and Support teams.
Director of Material Management
05/01 – 08/06 Wetzel County Hospital New Martinsville, WV
Plan, direct and coordinate activities of the supply support system, which involves the
Evaluation, acquisition, receiving, storage and accounting of medical, surgical, and other
supplies and equipment.
Develop and implement methods and systems for improving operational efficiency and
inventory control, including, but not limited to, the receiving, handling, transportation,
storing, accounting and issuing of materials, while ensuring adequate operating supply levels
and coordinating timely supply distribution.
Maintaining open communications with representatives of the affiliated hospitals to ensure
that materials meet required standards and that hospital policy, practices and procedures are
understood and followed.
Provide administrative support to senior management to include reports concerning supply
utilization analysis, forms management, capital expenditure management and budgeting.
Direct various personnel functions including, but not limited to hiring, training, performance
evaluation and schedules.
Chairperson for the West Virginia Health Services Purchasing Consortium for 4 years.
Experience with HBOC Star and CPSI computer systems.
Internet Technician
09/98 – 02/01 HGO.Net/StratusWave.Net Wheeling, WV
Edit Internet Billing systems, Setup Billing queries and Customer Service. Web page
development Input of data and maintaining UNIX (SUN) computer system. Technical
support (Netscape, Windows, and HTML). Installation of Hardware Devices,
Configuration and monitoring of MRTG (Multi Router Traffic Grapher)
Information System Support Analyst
02/97 – 09-98 Wheeling Hospital, Inc. Wheeling, WV
HBOC Series program experience, Creating and Modifying queries for End-Users.
Software support (Word, WordPerfect, Excel, Lotus, Access, and PowerPoint).
Performing scheduled backups on the AS/400, X-Ray, and Laboratory systems.
Monitoring Interface Manager PC Comm-Clients to ensure ADT transactions between
the AS/400, Radiology, Laboratory, Pyxis and Respiratory systems. Monitoring
Transcend Network PC for network errors and Hardware Failures. Troubleshooting and
maintaining of AS/400 twinax and Ethernet devices throughout the facility. Responsible
for reporting services calls on hardware covered by service contracts.
Information System Computer Operator
07/92 – 02/97 Wetzel County Hospital New Martinsville, WV
HBOC Star program experience. Computer and printer troubleshooting experience.
UNIX and LAN setup experience. Software support (Word, WordPerfect, Excel, Lotus,
Access, and PowerPoint). HBOC Star PC Manager. Maintained printed reports and
distribution of reports.
Laborer
10/91 – 07/92 Sprouse Building Products Paden City, WV
Constructed windows. Maintained records on Computer System. Use of wide variety of
power tools.
Personnel Administration Specialist
04/88 – 04/91 U.S. Army
General clerical duties. Prepared Evaluation reports. Constantly involved in customer
service. Maintained and reviewed personnel records. Maintained accurate accountability
of controlled items.
Equipment Records and Parts Specialist
09/84 – 03/88 U.S. Army
Obtained and prepared repair parts list. Located information using catalog data and
technical manual. Production control experience. Inventory control records of repair
parts. Data entry and computer experience. Received, stored, and issued repair parts.
Customer service experience.
*** References
Rob Rothlisberger – Director of Pharmacy David K. McCartney, CPA
Wetzel County Hospital 212 South 4th Avenue
3 East Benjamin Drive Paden City, WV 26159
New Martinsville, WV 26155 Phone: 304-***-****
Tony Meinert – Director of Medical Records
Wetzel County Hospital
3 East Benjamin Drive
New Martinsville, WV 26155
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