MICHAEL THOMPSON

*** ********* *****, ******, **** 44833 • 419-***-**** • E-mail: abnije@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly accomplished Quality Assurance professional with 23 years experience in Quality Systems implementation and

maintenance with an emphasis on continual improvement. Served in the automotive, aerospace and general

manufacturing industries. Results oriented with successful track record in improving bottom line through

reducing failure costs, implementing process improvements, and improving customer satisfaction metrics.

Core competencies include:

ISO-9001:2008/AS9100 Quality Systems • ISO-14001 Environmental Systems • Six Sigma • Project

Management • D1-9000 Advanced Quality Systems • APQP/PPAP/MSA • Process Capability Studies •

Control Plans • Scrap Reduction • Complaint Reduction • Statistical Process Control • 5S • 8D • Lean

Manufacturing

PROFESSIONAL EXPERIENCE

PENTAIR WATER, Ashland, Ohio Visit Website

Quality Engineer, Feb ’08 … July ‘09

Responsible for Pentair’s Machine Shop, supervising staff of 4 inspectors. Experienced scrap reduction through re-energizing MRB

Team, process audits, employee interaction, and solid process improvements. Provided Quality Planning of new/revised products to

define inspection/test/gaging requirements. Provided training to inspectors to enhance dimensional layout skills.

Accomplishments

• Provided leadership to bring Quality System to ISO-9001:2008 compliance.

• Reduced Machine Shop scrap from $6.17 Scrap$/Labor Hour in 2007 to $3.77 Scrap$/Labor Hour to in 2009

• Develop Sharepoint Intranet system to streamline/automate Quality Management System

BRIDGESTONE APM, Upper Sandusky, Ohio

Bridgestone provides foam seating and impact resistant cushioning to the Japanese automotive market. Sales: $50-60

million/year, Employs: 247 people.

Quality Manager, Mar ’05 … Nov ‘07

Supervised staff of 2 Quality Engineers, Document Control Clerk and 5 Test Lab Technicians. Successfully

implemented ISO-9001:2000 system. Provides leadership for scrap reduction teams and customer complaint

countermeasure teams. Provided day-to-day management of Quality Department and maintenance of Quality System.

Accomplishments

• Led facility through ISO-9001:2000 certification process.

• Reduced inspection and test failure rate of foam hardness.

• Reduced external PPM and customer complaints to level that allowed company to receive its first supplier quality

awards from two primary customers.

• Improved Gage R&R for foam hardness testing from 182% of tolerance to 14%.

ORBIS CORPORATION, Urbana, Ohio Visit website

Orbis provides returnable packaging products to the automotive, food, beverage and general industry. Manufacturing

processes includes high pressure injection molding, structural foam molding and cut-n-weld technology.

Orbis-Urbana, Sales: $50-60 million/year, Employs: 325 people.

Quality Manager, Sept ‘99 … Jan 05

Supervised staff of 1 salary and 4 hourly associates. Implemented/maintained Quality Systems compliant to ISO-

9001:2000 and ISO-14001 at two sites (Urbana, OH & Mentor, OH). Provided leadership to certify new acquisitions to

ISO-9000 standard (Atlanta, GA & Pleasant Prairie, WI). Provided leadership and assistance to the Corporate Quality

Manager in the effective management of the Quality System in all 6 certified sites.

Accomplishments

• $435K saved in 2004 by reducing scrap by .8%, $900K saved in 2003 by reducing scrap by .9%

• $150K labor savings were realized as a result of “leaning” out Quality System tasks and responsibilities.

• Customer complaint occurrences reduced from .8% to .6% in 2 years

• Executive summary rated ISO system/Product Quality as highest rated competency in Manufacturing sector

CENTRAL CASTINGS CORPORATION, Brea, CA & Anniston, AL Visit website

Central Castings is a supplier of fire sprinkler system products to the construction industry. Manufacturing processes

includes green sand casting, paint line, rubber injection molding, machining, assembly, along with utilizing suppliers for

outsourced components/processes. Sales: $35-40 million/year, Employs: 250 people.

Quality Manager, Sept ‘95…Sept ‘99

Implemented Quality System in Brea, CA to be ISO compliant and led successful certification process for system in

Anniston, AL. Managed Quality Systems of both sites. Supervised staff of 1 salary supervisor and 11 technicians.

Developed quality standards/measurement techniques/fixture design for several product launches.

Accomplishments

• Implemented solutions to various internal scrap issues (i.e. Paint line defects, supplier nonconformances, rubber

injection molding defects.)

• Implemented solution for rubber to metal adhesion process (95% rejects down to 5% rejects). Project also included

cell design, product flow, product testing and employee training.

HI-SHEAR CORPORATION, Torrance, CA Visit website

Hi-Shear provides high strength fasteners to the aerospace industry. Manufacturing processes included forging,

machining, centerless grinding, thread rolling, and coatings. Sales: $50-75 million/year, Employs: 850 people.

SPC Engineer, Sept ‘92 … Sept 95

Led company’s certification to Boeing’s D1-9000 Advanced Quality Systems (Similar to Six Sigma). The effective use

of Capability Studies/SPC/DOE/Gage R&R, led to successfully meeting customer defined Cpk requirements. Worked

in conjunction with Boeing problem solving teams to execute variability reductions for various product characteristics.

Quality Engineer, May ‘91 … Sept 92

Maintained Quality Systems to meet stringent Military/Aerospace/ Commercial standards (Mil-Q-9858, Mil-I-45208,

ISO-9001). Duties included scrap data analysis, SPC Training and implementation, Customer Audit liaison, Preliminary

review board, customer return analysis and testing.

Ladish Pacific, Los Angeles, CA, Quality Coordinator, June ’89 … May ’91

Ladish provided forgings to the aerospace/military contract industry. Processes included forging and machining

operations. Maintained Quality Systems in Los Angeles facility to meet stringent Military/Aerospace/ standards

Kinnear Manufacturing, Columbus, OH, Quality Assurance, Feb ’88 … Apr

’89

Kinnear provided roll-up and sectional garage doors to the construction industry. Implemented basic Quality System in

Columbus, Ohio facility to address Kinnear’s high warranty problem. Through basic data collection, pareto analysis of

reason codes, and implementation of solutions, reductions in warranty claims were realized.

Hamilton Standard Controls, Lexington, OH, Quality Tech., Mar ’86 Feb

’88

Hamilton Standard provided temperature sensors/switches to the automotive & appliance industry. Processes included

metal stamping, assembly, product testing and procured components. Developed quality standards for various sensors

and switches product lines. Hired in as Co-op from college for 1 quarter and stayed for 6 quarters. Exposed to entire

Quality System.

SUPPLEMENTARY SKILLS

• Hands-on experience & training with Six Sigma. 160 hours training with Breakthrough Management Group

•Strong computer literacy in several software programs (Access, Word, Excel, PowerPoint, MS Project)

• Develops database applications to automate key paperwork/information processes

• I have become a student of effective leadership not just management. Leadership is all about influencing people. A

company’s growth is dependent on its ability to develop the people within its care. Allowing people to grow through

mentoring, coaching and counseling is one of the greatest joys I have in being in leader.

• Strong technical/mechanical aptitude along with strong analytical skills.

EDUCATION

Fullerton Junior College, Fullerton, CA, A.A. Manufacturing Technology, Graduated 1992

Classes included: Machining, Metallurgy, Electronics, Welding, Quality Assurance, Plastics,

Robots

Certifications: Received training in following:

Six Sigma Black Belt Certified Quality Engineer

Contact this candidate