Teressa Lynne Hill

abnih9@r.postjobfree.com

**** ******** *****

Murray, KY 42071

Telephone 270-***-****

Mobile Contact 270-***-****

OBJECTIVE____________________________________________________________

I desire to further utilize my strong communication skills, knowledge of technology and

organizational background in conjunction with strong time management skills in a professional

environment. Gift set, includes extensive working knowledge of Microsoft XP and it does include

Word, Publisher, PowerPoint, Excel and Access.

PROFESSIONAL EXPERINCE____________________________________________

LiveOps Murray, KY

Independent Contractor Present

• Provides superior customer service for national and global companies

• Processes inbound calls and orders

• Achieved Sales percentage of 90%, surpassing company goal of 80%

• Handles conflict resolutions regarding orders placed, orders lost,

policy and procedure concerns

• Certification for following sales/service companies

ProFlowers

Guthy-Renker

Outbound Sales

Direct Response Project Line

Davis Handiworks Murray, KY

Administrative Assistant 2006-2008

• Schedule Appointments and Trainings

• Faxing and Emailing

• Follow-up Calls

• Proficient use of Microsoft Office Suite 1997-2007

West Corporation San Antonio, TX

Independent Contractor, WAHA Division 2004-2007

• Provides superior customer service for national and global companies

• Processes inbound calls and orders

• Achieved Sales percentage of 90%, surpassing company goal of 80%

• Handles conflict resolutions regarding orders placed, orders lost,

policy and procedure concerns

• Certification for 5 major sales/service companies:

Shop NBC ProFlowers

Toys R Us Direct Response Project Line

American Red Cross Emergency Assistance

Babies R Us

LifeHouse Pregnancy Care Center Murray, KY

Client Service Director 1999-2003

• Supervised all client services

• Trained and managed over 100 volunteers

• Constructed, implemented and taught parenting classes for clients

• Developed and supervised an abstinence program in

Calloway and Graves County high schools

• Published monthly newsletter using Microsoft Publisher

• Established a network of professional relationships with

business owners and pastors in Kentucky, Tennessee, Illinois and Georgia

• Provided spiritual leadership, discipleship and support to

volunteers and clients

• Formulated and revised operational procedures

• Maintained general ledger and managed proceeds for fundraising activities

LifeHouse Pregnancy Care Center Murray, KY

Receptionist 1998-1999

• Processed and directed inbound calls

• Maintained office supplies and materials

• Promoted effective office management

• Proposed and implemented referral program for clients

SPECIAL TRAINING __________________________________________________________

• LifeHouse Volunteer Counselor Training Murray, KY

1998

• Certification and Affiliation Received from Chattanooga, TN

Why kNOw™ organization 2002

• Caring and Sharing™ Certification received for Columbus, GA

Adoption Counseling 2001

• Positive Adoption Training Paducah, KY

2001

• Artful Askers™: Grant Writing Certification Jackson, TN

2001

• Chaired Annual Fundraising Banquet and Walk for Life for Murray, KY

LifeHouse Pregnancy Care Center, highest fundraising 2001-2002

years

• Working knowledge of Microsoft office,

including Microsoft Excel, Access, and FrontPage

LEADERSHIP/INVOLVEMENT_________________________________________________

Hope Harbor Church T.N.T. Teacher Murray, KY

• Responsible for lesson planning, snacks, 2002 - 2006

spiritual growth and safety of 25 Tweens weekly

Hope Harbor Church Angel Tree Coordinator Murray, KY

• Purchasing, wrapping, and distributing gifts 2003 – 2006

to families in need 2008- Present

Bible School Assistant Murray, KY

• Oversee the emotional and physical well being of 2005 - Present

200 youth

• Collaborate with Children’s Minister on needs

Church Nursery Worker Murray, KY

2003 - 2005

Murray Elementary School Classroom Volunteer Murray, KY

2004 – 2006

Murray Middle School Volunteer Murray, KY

2006-Present

EDUCATION___________________________________________________________

Murray State University Murray, KY

Degree: Bachelor of Science in Business 2004-2006

Major: Business Administration AACSB International

Minor: Religious Studies

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