Customer Service Sales
Resume:
SHAMIMA SHIRIN CLARK
Englewood, New Jersey 07631
************@*****.***
OBJECTIVES:
Customer Relations Management
Enterprising manager with multi-industry experience and a proven record of problem solving in areas of
reorganization, simplifying complex situations and increasing productivity.
Capabilities include: the ability to oversee multiple departments; the creation and implementation of new programs;
analyzing situations rapidly; revitalizing a department's mission and goals; and increasing corporate profits.
Key Areas of Strengths:
*New Business Development
*Client Contact
*Personnel Management
*Sales/Project Management
*Problem Solving
*Contract Negotiation
*Team Building
*Strategic Planning
WORK EXPERIENCE:
2008-2008 BC Auto Group, Little Falls, New Jersey
Manager of Internet Sales and Business Development
Develop eCommerce strategies that increase website traffic and improve purchasing frequency.
Implemented the eCommerce monthly promotional calendar. Coordinated integration between
third party vendor components, including scheduling and coordinating system and integration
testing. Developed sales and service resources as well as impacting customer decision making.
Effectively met all sales objectives by delivering reliable, predictable customer service.
Developed and worked in a strong cross-functional team environment, while also building strong
partner and interdepartmental relationships.
2006-2006 Prestige Motor Group/Prestige Toyota, Ramsey, New Jersey
Assistant Manager of Business Development Center
Statewide recognized auto dealership, with sales in excess of $120M annually.
Full-time Business Development Assistant Manager developing sales and service
resources as well as impacting customer decision making. Effectively met all
sales objectives by delivering reliable, predictable customer service. Met calling
quota of creating 10 appointments per day resulting in increased sales of $120,000
per year for the dealership.
2005-2006 BC Auto Group, Little Falls, New Jersey
Assistant Manager of Internet Sales and Business Development
Statewide recognized auto dealership, with sales in excess of $95M annually.
Full-time Internet Sales Assistant Manager developing sales and service
resources as well as impacting customer decision making. Effectively met all
sales objectives by delivering reliable, predictable customer service. Met calling
quota of creating 8 appointments per day resulting in increased sales of $100,000
per year for the dealership.
1999 - 2002 Advertising Display Company, Lyndhurst, New Jersey
Network Engineer /Quality Assurance/Quality Control Supervisor
Conducted alpha/beta tests on new software and prepared proper documentation. Held meetings
with programmers of software to recommend changes / enhancements to improve operating
performance as appropriate. Prepared reports on network problems/resolutions and kept the
Manager informed of project status, problems, etc. Communicated with clients to find out their
expectations and limitations with all products. Kept written logs of all problems dealing with
production. Checked all products according to National Mil Standards. Performed final AQL’s on
all products, incoming and outgoing. Would send out proper documentation to clients and to
vendors regarding any problems encountered during production.
1997 - 1999 Micro Systems Design, Inc., Bedminster, New Jersey
Junior Network Administrator
Conducted alpha/beta tests on new hardware/software releases and prepared related
documentation. Provided hardware/software installations. Analyzed network operating
performance, designs, configurations, and conducted and evaluated test results to determine the
cause of problems/failures. Designed and recommended network design changes to improve
performance and ensure that network problems are resolved. Analyzes network operating
performance and recommended network system changes/enhancements to improve operating
performance as appropriate. Held meetings with customer management/staff before and during
installations to obtain information on their requirements, provide information on network
specification/capabilities/operation to resolve problems. Prepared reports on network
problems/resolutions and kept the Manager informed of project status, problems, etc. Prepared
documentation/reviews documentation prepared by others to ensure technical
accuracy/completeness. Provided guidance/training in central premise on LAN/WAN design,
installation, operation and troubleshooting as required.
1995 - 1996 Columbus Hospital, Newark, New Jersey
Emergency Medical Technician
Cared for and managed patients stability enroute to and from medical facilities, communicated
with medical personnel and patients’ families.
1993 - 1996 GEM Ambulance Company, Clifton, New Jersey
Emergency Medical Technician/Dispatcher/Supervisor
Supervisory duties and coordination of medical crews, cared for and managed patients stability
enroute to and from medical facilities, entered daily information of patients, care given, and
medical personnel information into databases, communicated with medical personnel and patient’s
families.
EDUCATION:
June 2000 The Chubb Institute, Jersey City, New Jersey
Diploma in Network Engineering and Data Communication
Cumulative Average: 3.96/4.0. Coordinator of S.T.A.R. program
1994 Chilton Memorial Hospital, Pompton Plains, New Jersey
Certified Emergency Medical Technician.
1992 - 1994 Passaic County Community College, Paterson, New Jersey
Cumulative Average: 3.6/3.8
Major: Pre-Medicine/Registered Nursing program. Minor: Psychology
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