Sales Customer Service
Resume:
Indianapolis, IN ***** 260-***-**** MOBILE
*******@*********.***
Steven A. Shank
A career position in Sales with a company that seeks to grow
Objective
through expertise and empowerment of its workforce in order
to achieve a strategic vision.
2009-Present Ricoh Business Solutions USA, Inc
Experience
Indianapolis IN
Major Account Representative-Healthcare Market
Develop business plan to offer solutions to acute care facilities
Prospect, and present mission, vision, values as they relate to
healthcare facilities
Conduct seminars for IT and C-Level on Business Process
Improvement
2004-2009 Konica Minolta Business Solutions USA Inc.
Indianapolis, IN
Branch General Manager
Full P&L Responsibility
Achieved 26% growth in sales revenue 2008, 32% service revenue
growth, highest gross profit in region
Presidents Club Winner FY’05
Responsible for 30 employees including Sales, Admin,
Manage a team of 3 Commercial Sales Managers, 1 National Account
Manager, and administration
Total Revenue for the branch in 2008 of 15.2 million
Selected to be Regional Leader for business issues
Top third of company in terms of Service Revenue and Service GP
Selected to lead Best Practice training for regional branches
Developed and delivered Business Process Training
Hired, trained and promoted 6 managers that have moved into regional
positions with the company
Selected to be leader of several corporate initiatives on productivity
Instrumental in development of Corporate Sales Training Program
Developed curriculum for Corporate Management Training
Counseled Human Resources on corporate program for employee
development and review processes
Successfully moved 30,000 sq. ft location with no business interruption
Sales of Digital Print technology to Fortune 1000, Forbes 200, Federal
and State Government, Commercial Accounts
Successfully negotiated 450+ placements into Eli Lilly
th
Increased installed base by 25% in 4 quarter of 2004
Responsible for combined P&L of Sales, Service, Admin., Operations
Established multiple Key Accounts within Indianapolis with National
Deployment
Established first Facilities Management contracts for the Indianapolis
Branch
2003-2004 Choice One Communications Fort Wayne, IN
General Sales Manager
Managed 2 branch offices with 2 Sales Managers and 20 sales people
Attained Number 1 Branch for sales 2003 out of 29 Markets
Coached, Inspired, Inspected, Motivated and Held team Accountable to
objectives
Consistently over 100% of monthly objective
Consistently in top 2 of company GM’s out of 18
Developed and trained and drove sales strategies on new products
Sent 10 of 20 sales people to Presidents Club 2004
1996-2003 Taylored Systems Inc. Noblesville, IN
Vice President of Sales and Marketing
Increased sales from 2 million to 6.5 million
Managed 12 sales people and 6 customer service representatives
Implemented training course for new recruits speeding profitability
Attained Presidents Club Status 3 times
Achieved Top Distributor for SBC Communications
Achieved 5-Star status 5 years straight
Prepared Annual Sales and Marketing Budgets
Developed and Implemented 7 Step Sales Process which resulted in 80%
close ratio for sales team
Developed compensation plans for Sales and Customer Service with
productivity incentives
Achieved Platinum Dealer Status for 3 different manufacturers
Increased profitability from 3% per annum to 20% per annum
Personally prospected and sold Major Accounts
Key Note Speaker at TAG National Convention in San Diego, CA in 2003
on the subject of increasing profitability through network services
Successfully investigated and merged the acquisition of a competitive
dealer into Taylored Systems.
1992-1996 Allen Business Machines Fort Wayne, IN
Major Account Sales Specialist
Top Sales Representative 1992, 1993, 1995
Doubled Major Accounts in first year
Exceeded 100% of quota all years
Trained and developed new Sales Representatives
Awarded multiple Sales Excellence Awards and Incentives
Trained Staff on SPIN sales Skills
1986-1989 Concordia University Ann Arbor, MI
Education
Major in Music Education, Psychology Minor
3.0/4.0 GPA
SPIN Sales Training, Wilson Learning Program, TAG 7-Step Selling
Expertise
Process, Microsoft Office, Network Services, Hybrid PBX Systems,
Voice Mail Applications, Windows NT, Adtran, ACD Solutions,
Powerpoint Presentations, Budget Preparation, Supervision and
motivation, Sandler Sales Training, IP, FTP, Adobe, Document
Management, eCopy Certified, EFI Fiery trained and more.
Upon Request
References
Contact this candidate