Customer Service Manager
Resume:
RHONDA BAMBURG GRADY
HOT SPRINGS, AR 71913
************@*****.***
EDUCATION
Certificate of Public Accounting
American Institute of Certified Public Accountants
Mississippi Certificate # 4288
Bachelor of Business Administration
Major: Accounting
Minor: Economics
Northeast Louisiana University
August, 1986
EXPERIENCE
Corporate Controller March 2006 – Present
Mountain Valley Spring Company, LLC
Hot Springs, Arkansas
- Supervise a staff of 22 including accounts payable, accounts receivable/billing,
collections, inventory control, cost accounting, general accounting, payroll,
accounting information systems, customer service, and logistics;
- Prepare consolidated monthly financial statements for 3 operating divisions and an
affiliate;
- Prepare and submit monthly loan covenant compliance information to various
lenders;
- Completed, with no adjustments and no management letter comments, the 2006,
2007, and 2008 financial audits;
- Developed and implemented a budgeting and costing system with variance reporting
for 2 manufacturing divisions in different industries; and
- Provide treasury management function across all businesses.
Controller January 2004 – March 2006
Polymer Group, Inc.
North Little Rock, Arkansas
- Served as financial representative to the product development and operations teams,
preparing cost estimates and maintaining the standard cost system;
- Conducted monthly closing activities, including the preparation of journal entries,
reconciliation of accounts, and distribution of reporting package;
- Served as plant liaison to the external auditors for quarterly and annual closing and
reporting activities;
- Supervised the payroll and accounts payable functions (staff of 2) and a Senior
Accountant;
- Developed and directed a cost-reduction initiative (PGI-NLR WOW!) achieving $1.5
million for 2004;
- Restructured the closing process and contents of the monthly reporting package for all
plants within the North American Region;
- Lead the Sarbox documentation and compliance program for the North American
Region, achieving a clean Section 404 opinion in Year 1; and
- Lead the software installation and implementation, training and process development,
and Sarbox documentation and compliance program for the Latin American Region,
achieving a clean Section 404 opinion in Year 1.
Operations Manager January 2001 – February 2003
Professional Dental Technologies, Inc.
Batesville, Arkansas
- Identified over $1 million in excess raw material inventory and implemented a 6-
month plan that resulted in a $1 million decrease in inventory and a corresponding
$1.2 million increase in cash;
- Conducted a product line analysis that lead to revising the line to reduce finished
goods inventory and take advantage of manufacturing efficiencies;
- Reduced outbound shipping costs by 6% by negotiating with carriers and maximizing
contractual incentives; and
- Re-aligned workflow in the sales administration department reducing overhead by
approximately $200,000 annually.
Director of International Systems June 1999 – December 2000
Professional Dental Technologies, Inc.
Batesville, Arkansas
- Lead an international expansion that produced exponential growth – 20% per month
beginning November 1999;
- Planned and hosted an International Convention for 1,000 in Las Vegas that came in
$225,000 under budget and $300,000 less than the previous event; and
- Earned savings in excess of $25,000 per quarter beginning March 2000 by developing
and implementing an aggressive international pricing and currency hedging strategy.
Manager of Special Accounting Projects July 1996 – May 1999
Professional Dental Technologies, Inc.
Batesville, Arkansas
- Successfully implemented a computerized MRP/cost accounting system for nine
manufacturing companies including the assignment of part numbers, development of
bills of material, development of inventory control and purchasing procedures, user
training, and integration with the sales and shipping systems;
- Drafted all quarterly and yearly fillings with the Securities Exchange Commission,
produced the annual report, and served the Investor Relations function;
- Saved over $250,000 by completing in-house an SEC 13-e(3) “going private”
transaction and “de-listing” of the Company’s stock including the drafting of
documents, the compilation of financial information, the coordination of legal
representatives, exchange representatives, valuation experts, and SEC representatives,
the communication with stockholders, and acting as transfer agent for the transaction;
and
- Increased sales representative profitability by 10% by understanding the success
profile for a rep and restructuring the commission plan, strategically re-mapping rep
territories, and training territory management to support the profile.
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