Manager Quality

GEORGE N. FLETCHER

**** ******** **** *****

Dayton, OH 45414

C: 937-***-**** ******.*.********@*****.*** H: 937-***-****

SUMMARY

Results driven, successful Business Manager with a proven track record exceeding customer expectations,

driving change, and delivering profitable results while creating employee engagement. Collaborative

leadership style provides clear expectations and holds people accountable for deliverables. Actively engage

line personnel and management to continuously improve operations and streamline business processes

utilizing Lean Manufacturing and Six Sigma methodologies.

Areas of expertise include:

• Lean Manufacturing Process Improvement Quality Control

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• Safety P&L Management Talent Development

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PROFESSIONAL EXPERIENCE

INDEPENDENT CONSULTANT, Dayton, OH 2009 - Present

Implemented strategies to increase efficiency, maintain quality service, and ensure continuous

improvement of processes and procedures for GSSP Enterprise Incorporated.

• Collect and analyzed data throughout operation to identify areas of opportunity for business

improvements.

• Modified equipment configuration in the van to maximize employee productivity.

WHIRLPOOL CORPORATION, Greenville, OH 2005 - 2009

Business Unit Manager 2007 -2009

Managed Standmixer / SubAssembly / Specialty Products Departments of 237 employees with 3 direct

reports in a union-free environment. Created and managed department budget of $9.3 million at or below

plan using SAP to support the assembly staff and expense engineering projects.

• Directed Lean Manufacturing Team within Classic assembly resulting in a cost savings of

$732,000 in 2008

• Set production records by increasing Standmixer output from 7,500 units per day in 2005 to over

11,000 units per day in 2007

• Participated on the Master Factory Plan Layout Team to develop long-term plan for the plant

creating a production value stream resulting in less product handling and reducing cost by $3.7

million.

• Provided manufacturing input at monthly level planning meetings with Plant Controller,

Operations Director, Materials Manager, and corporate Supply/Demand Manager to ensure customer

shipment and forecast information was incorporated into manufacturing strategy and schedules.

Business Unit Manager 2005 - 2007

Managed New Generation Standmixer / Specialty Products Departments of 111 employees with 3 direct

reports comprised of supervisors and engineers. Created and managed department budget of $1.9 million.

Accountable for the handling, packaging, and manufacturing of Food products in compliance with Good

Manufacturing Practices (GMP).

• Drove significant change initiatives and implemented cell and Lean Manufacturing concepts,

nurturing high involvement of the workforce. Results included improving labor hours per unit by

33% (15% in 2006 and 18% in 2007), achieved service incident rate (SIR) quality annual

improvement of 10% last two years, and improved availability from 93% to 98%.

• Headed product engineering reviews and sign off on the launch of engineering pilots after

assembly pre-requisites have been completed

• Taught, supported and implemented Lean Manufacturing initiatives

• Regulated key business plan initiatives: Safety, Customer Schedule Requirements, Uptime, First

Time Quality, Performance to Budget, Overtime, Scrap Costs, Productivity, Absenteeism, and

Operational Efficiency

• Launched new model Midline Blender below budget on time by leading daily production

meetings with assembly team and support areas to review production issues and develop short term

and long term action plans

GENERAL MOTORS TRUCK GROUP, Moraine, OH 1997 - 2005

Quality General Supervisor 1999 -2005

Instructed process control managers, quality engineers, quality problem solvers, quality supervisors, and

200 hourly quality inspectors to strengthen quality, safety, inspection processes and procedures, cost, and

technology. Managed the CARE Process and Verification Process while enforced ISO Procedure

compliance.

• Spearheaded Go Fast Lean workshops resulting in labor cost savings of $400k in 2003.

• Functioned as Third Shift Plant Quality Manager providing immediate issue resolution.

• Set up weekly Lean walks to different areas in the plant to audit 5S, communication, safety,

and quality metrics.

• Improved Direct Run by 15% by implementing Paint Verification station in 2001.

Production Supervisor 1997 -1999

Facilitated the direct supervision of 44 hourly production associates by providing leadership, coaching,

planning, troubleshooting, utilization of lean manufacturing strategies and training to ensure quality, cost,

and volume attainment targets were being met

• Reduced downtime by 12% through analyzing the assembly process and eliminating

bottlenecks in the process.

JAMESTOWN INDUSTRIES, Xenia, OH 1995 - 1996

Quality Engineer

Expanded quality awareness and achievement of customer satisfaction for process partners, trade

partners, and customers. Created and maintained SOP’s and guidelines for quality assurance to meet ISO

requirements.

• Led First Time Quality and scrap reduction initiatives utilizing statistical data gathering

techniques resulting in a savings of $25k.

EDUCATION

BS, Manufacturing Engineering, Miami University, Oxford, OH

CERTIFICATIONS / TRAINING

Plant Lean Champion Coordinator

Six Sigma Black Belt Training (OPEX)

FMEA Training

Whirlpool Quality Management System

Professional Managers Network member

ISO 9000 Certification Charter member

American Society for Quality Improvement Certification

Shainin Red X lean Training

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