Customer Service Manager

Kyle Sharp

**** *. ******** **.

Tucson, AZ *****

abnib1@r.postjobfree.com

***- ***-****

Experience in small business as well as working for a Fortune 500 firm have given me experiences in communications,

financial management, and extensive work with vendors and strategic partners. These experiences have led to working with

many types of people in customer service and team situations creating a unique perspective and understanding of

communicating with customers and business partners.

Education:

The University of Arizona (UA)

Eller MBA August 2009

M.S. Agricultural Education and Communications Thesis: “An evaluation of experiential learning advanced

business degree programs” August 2009.

B.S. Agriculture and Resource Economics, Business Management May 2005.

Work Experience:

Kyle Sharp Consulting June 2009- Present

Independent consultant, Tucson, AZ & Austin, TX

Created branding message and marketing materials for small business clients.

Analyzed and synthesized media strategy for small business clients.

Developed and delivered personal financial management seminar for new teachers

entering the professional world.

UA College of Agriculture and Life Sciences Department of Agricultural Education Aug. 2006- June 2009

Graduate Teaching Assistant, Tucson, AZ

Assisted in teaching undergraduate and graduate classes in communication and

research methods approximately 180 students in class and distance.

Assisted in teaching undergraduate web site development class for 25 students.

Taught undergraduate curriculum development class.

Pima County Farm Bureau Aug. 2006- July 2007

Communications Consultant, Pima County, AZ

Wrote and edited stories for quarterly newsletter sent to approximately 900 households.

Created marketing and educational materials.

Work with printing company to meet deadlines.

Ameriprise Financial Aug. 2005- Feb. 2006

Financial Advisor (NASD Series 7 and 66, AZ Life and Health Insurance License) Phoenix, AZ

Marketing and client acquisition.

Managed partnerships with companies for marketing opportunities.

125% of sales goals with approximately $250,000 under management.

Headquarters West Ltd. Sept. 2003-Dec. 2004

Appraisal Intern

Researched comparable properties.

Created electronic maps and spreadsheets for further analysis.

Moon Shooters Café Nov. 1997- March 2003

Manager and Bookkeeper

Managed inventory, employees, customer service.

Coordinated marketing, promotions and special events.

Kept financial records using QuickBooks accounting software.

Affiliations: Awards and Honors:

Minorities in Agriculture Natural Resources and Related International Technology Strategy Case Competition

Sciences (MANRRS) Hosted by Boston University

Graduate Advisor/Treasurer: Attend regional and Eller MBA team member and strategic specialist

national conferences. Department of Agricultural Education Nominee

College of Agriculture and Life Sciences Ambassadors College of Agriculture Meritorious Award for

Updated recruitment materials for CALS and acted Graduate Teaching Assistants

as graduate chair in planning a national conference. American Association of Agriculture Educators (AAAE)

Innovative research poster presenter presentation 3rd

The Honorary Fraternity of Alpha Zeta

Chapter Chancellor, recognized as Outstanding place.

Member of the year for service and leadership. Literacy Campaign:

Arizona State FFA Raised more than $20,000 for school libraries and

Volunteer judge for statewide contests including job student literacy recognized as a “Point of Light” by

interview, extemporaneous speaking, and agriculture President George Bush.

issues.

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