Customer Service Sql Server
Resume:
Andrés F. Salaverría
Elgin, IL 60124
***********@*****.***
Summary Information System professional with a solid application development background
and a results oriented attitude. Proven track record supporting all aspects of
technology needs from start-up through maintenance in multiple service industries.
Strengths include great attention to detail, excellent problem solving and
communication skills with a drive to succeed.
Certifications Microsoft Certified Database Administrator (MCDBA)
Microsoft Certified Application Developer (MCAD)
Technical Skills Linux (Red Hat, SUSE, Debian), Windows (2008, 2003, 2000, XP), Solaris, VMware,
Extreme Networks, SonicWALL, Juniper, Cisco, Apache, IIS,
Microsoft Office, Crystal Reports, Adobe Creative Suite, Visual Basic, COBOL, PHP,
C#, Java, .NET, Microsoft SQL, MySQL, Access
Sears Centre Arena – Hoffman Estates, IL
Experience
2005 to Present Director of Information Technology/Ticketing Systems
Managed all IT areas including telecommunications (voice & data) and security.
Responsible for planning, acquiring, implementing, and maintaining enterprise-wide
systems including IP telephony, network infrastructure, servers, workstations,
printers, POS terminals, and email services for new arena.
• Responsible for initial 2006 budget of $850K to purchase all needed hardware and
software to open new facility. Managed annual operating budgets averaging
$175K for the past 3 years. Conducted comprehensive evaluations of technology
solutions and vendors resulting in a forecast-to-actual savings of 20% in 2008
• Negotiated agreements with various service providers and administered
installation/delivery of such services
• Planned, configured, implemented and maintained IP Surveillance System.
Solution consisted of HP StorageWorks SAN, Brocade Silkworm SAN Switch, Axis
Communications IP Cameras, and HP Proliant Server running SUSE Linux and
Cisco Video Surveillance Software (formerly Broadware)
• Set-up and maintained multiple domains with Apache and Plesk on RedHat Linux
servers. Conducted performance analysis and capacity planning to identify the
right amount of resources required to meet service demands for high volume on
sales such as Billy Joel, The Who, Rod Stewart, and others. Implemented
enhancements on PHP scripts and MySQL queries to improve the performance
and reliability of website
• Developed and supported collaborative Intranet site using Microsoft Office
SharePoint 2007 (MOSS). Worked with department heads to establish document
imaging, Intranet content, document management, and workflow applications
• Implemented and maintained mobile client systems using GoodLink and Blackberry
Enterprise Server (BES) software. Procured, activated and troubleshot mobile
devices
• Ensured compliance with PCI Security Standards by implementing various
technologies and generating necessary documentation
• Designed, implemented and maintained server consolidation program utilizing
VMware software
• Created and maintained demographic reports of tickets sold, revenue streams
profitability reports, and accounting reports using MS MapPoint, Crystal Reports,
MS Excel and MS Access
Andrés F. Salaverría 630-***-**** Page 2
Quad City Bank & Trust – Davenport, IA
2004-2005
Programmer/Network Analyst
Developed applications for Corresponding Banking, Loans, Audit, and Data
Processing departments. Responsible for various security projects including patch
management and server hardening.
• Designed, developed, implemented, and maintained customer service application
that managed corresponding banks’ accounts, increasing efficiency throughout the
department
• W orked with different departments throughout the bank in an effort to integrate
existing systems and further increase operational efficiency, designing and
developing various applications to aid in this goal
• Deployed and secured database and web application servers for use in different
banking applications
• Implemented and maintained patching program for 200+ workstations using
Patchlink software
Kenney’s Pest Control - Moline, IL
1999-2004
Systems Analyst/Administrator
Created customer service application with GIS interface. Transfer old data to new
server platform and set-up and maintained all systems.
• Designed, developed, and implemented a customer service application using
Visual Basic .NET that increased productivity and efficiency throughout the
organization. Transferred, and tested dBase III+ data to MS SQL Server 2000
• Trained personnel to use the customer service application
• Transferred, verified, tested and implemented dBase III+ data to
MS SQL Server 2000
• Responsible for installation, configuration, maintenance, backup, troubleshooting
and monitoring of servers, workstations and network infrastructure
• Created strategic and operational reports using MS Excel and
Crystal Reports software
Education Bachelor of Business in Information Management (GPA 3.95/4.0)
Minor: Marketing
Western Illinois University
Excellence in Business and Technology Award
Departmental Scholar in Information Management
Master of Science in Management Information Systems (Completion TBD)
Northern Illinois University
Homeland Security Certificate in Cyber Security (Expected Completion Dec. 2009)
English and Spanish – Fluent
Language Skills
Portuguese – Moderate
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