Engineer Service

home 918-***-****

Elton R. Teague

***** **** ***** ****** ***** cellular: 918-***-****

Bristow, OK 74010 email: *****.******@**************.***

I’m seeking a position in Information Systems performing desktop computer support

OBJECTIVE:

resolving wired and wireless network connectivity, software and hardware issues through

phone, remote connect, and desktop visits.

EXPERIENCE:

Sep 07 to Present CRTS (Coating Robotics) Tulsa, OK

Coating Robotics Technician:

Service and operate robotic internal pipe joint coating equipment in Saudi Arabia.

Additionally maintain in country networked computers and printers.

Jan 03 to Jun 06 Dade Behring, Cupertino, CA

I.T. Generalist

In a WinVista/XP/Win2000 environment, provided 1st tier telephone, & Proxy support

and 2nd tier desktop, support for internal customers troubleshooting hardware, & software

issues. Performed manual and automated software deployment/upgrades using Altirus.

Created unique and generic machine images using Ghost to quick build new systems and

rebuild crashed systems.

Created and maintained Novell/Microsoft network accounts. Moved internal customer’s

computer and telephone systems, and printers to include punch downs in frame rooms.

Troubleshoot and resolved telephone and network connectivity. Established &

maintained Cisco/Linksys wireless networks.

1-96 to Jan 03 CIBER Network Services, Menlo Park, CA

Field Service Engineer (At Dade Behring)

Maintained over 300 PCs/Notebooks, personal and networked laser printers, and other

peripheral devices. Systems: DOS, Win3.x, Win95/98, Win2000Pro, and NT. Provided

desktop support resolving hardware, connectivity, and application issues on MS Office,

Lotus Notes, Internet Explorer, Ghost, Proxy, TCP/IP, Novell client issues. Train new

Field Service Technicians.

Heald Institute of Technology, San Jose, CA

EDUCATION:

Associate in Applied Science Degree in Electronics Technology, July 1994

Associate in Applied Science Degree in Networking Technology, January 1996

CERTIFICATION: Novell CNA, A+ (DOS & Windows), Compaq, and Toshiba desktop and notebook

computers, Compaq servers and workstations, HP Server and many black and white HP

Laser Printers

US Army,

VETERAN:

Communications Chief

I was responsible for all aspects of units voice and data communications.

MAJOR STRENGTHS:

● Customer support ● Material control ● Planning

● Personnel management ● Organization ● Training

Available upon request.

REFERENCES:

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