JON GOULBOURNE

**** ** * ****** #***

Miami, FL *3126

305-***-****

abni8z@r.postjobfree.com

Project Manager / Account Manager

SUMMARY

Motivated and experienced project manager who has worked successfully in large multinational organizations in

different industries. Skills are in management, sales management, finance, business development, and account

management. Excelled at achieving tasks under budget and on schedule, highly organized and resourceful, excellent

at problem solving, and experienced in managing a branch operation. Career advancement demonstrated by a high

level of performance. Managed large accounts successfully and ensured long term relationships with excellent

customer service skills.

CORE COMPETENCIES

•

• • • Account Management

P & L Management Logistics Sales/Marketing

• • • •

Project Management Purchasing Client Relations Employee Relations/Mentor

ACCOMPLISHMENTS

• Executed project management duties for a large multinational company such as contract buy

outs/purchasing, contract administration, subcontractor management, producing scope of work, leading

coordination meetings, and document management responsibilities in a multinational construction

company

• Created and implemented a large scale warranty, quality control, and final completion program for a $72

million project

• Top sales performer and highest customer retention rate with Household Finance Corp. and Home 123

branches in South Florida

• Achieved and Managed the highest operating profit and the highest customer satisfaction scores in the

management of one of the largest Enterprise Rent A Car branches in Florida

WORK EXPERIENCE

BOVIS LEND LEASE, Miami, FL 2006 – 2009

Project Manager ( a.k.a Project Engineer )

Successfully executed project management responsibilities for this global fortune 500 company

• Managed subcontractors and ensured accuracy of pay requisites for contract amounts of 20K-300K

• Managed subcontractors at Ten Museum Park and Paramount Bay projects coming under budget and on

schedule with a combined contract amount of $240 million

• Processed and ensured shop drawings, submittals, and RFI’s were complete in a timely manner

• Provided scheduling and forecasting information to the developer and superiors for review

• Developed strong relationships with the management team associated with the developer and subcontractors

to ensure future business

HOME 123, Plantation, FL 2005

Loan Adviser/Mortgage Consultant

Originated residential mortgage loans for finance company and provided each client with customized analysis of

their financial situation. Have extensive knowledge of the mortgage industry and process to complete the loan

• Top performer for branch in September 2005 with $1.5 million in loans

2

HOUSEHOLD FINANCE CORPORATION (HSBC), Pembroke Pines, FL 2005

Senior Loan Officer

Processed loans from the beginning of the sales process to closing of loan to ensure efficiency and service

• Received award as top branch performer in May 2005 with $900K in mortgages and unsecured loans

• Promoted to Senior Loan Officer in 6 months after achieving the necessary requirements and revenues

CARNIVAL CRUISE LINES, Miramar, FL 2002 – 2004

Sales Representative (PVP)

Cold calling for leads, developed long lasting relationships to ensure repeat customers, ensured quality service.

Attended graduate school fulltime while working fulltime

• Qualified clients needs and tailored cruise packages to meet specific clients needs

• Strong sales producer who consistently exceeded sales goals by 50%

ENTERPRISE RENT A CAR, Delray Beach, FL 1998 – 2002

Branch Manager (2001 – 2002)

Oversaw operations for the two largest and most profitable branches in the region of this multinational company and

industry leader. Managed 15 employees at a million dollar branch operation. Promoted to management in a highly

competitive and performance based industry. Managed profit and loss (P & L) statements for both branches as well

as collection

• Designed workflow coordination for branch personnel to ensure efficiency

• Developed branch marketing plans to increase sales revenue and creating opportunities for sales

• Manage employee training/development and evaluations for branch personnel to prepare them for promotion

• Account management and quality assurance for both branches to ensure client satisfaction

• Managed a logistical plans for 300 car fleet to ensure car availability to increase customer satisfaction

Assistant Branch Manager (1999 – 2001)

Supported Branch Manager with overseeing of two rental branches and their operations on a daily basis. Managed

developed and mentored 10 employees

• Developed strong customer relations with branch corporate accounts and customers which increased sales

• Key role in attaining the largest most profitable branches in region

• Managed fleet inventory and logistics of 200 car fleet ensuring efficiency and procedure

Management Trainee (1998 – 1999)

Facilitated rental process by receiving phone calls, picking up customers, and writing rental agreement

• Achieved customer service award for region

COMPUTER SKILLS

Microsoft Office (Excel, Word, Power Point), Prolog Manager database, and Sure Trak

EDUCATION

Masters of Business Administration

Nova Southeastern University, Fort Lauderdale, FL (August 2004)

Bachelors of Business Administration, Management and International Business

Florida International University, Miami, FL (June 1998)

Contact this candidate