Customer Service Manager
Resume:
Kathleen Hemsath*
Waterloo, Iowa 50701
******.*******@*****.***
EMPLOYMENT International Paper (formally Weyerhaeuser Company), Waterloo, Iowa – Manufacture Boxes
Zone Pricing Analyst for Five Plant Zone June 2007 – February 2009
• Priced product for zone using cost accounting, new computer tool and knowledge of industry specs
• Worked closely with both sales and production teams to maximize our profitability
• Assigned customers to plants within our five plant zone according to machine capabilities and location
• Won a sales award in 2008 – only Pricing Analyst to win this monetary award
Weyerhaeuser Company, Waterloo and Cedar Rapids, Iowa -- Manufacture Corrugated Boxes
Iowa Area Customer Service Manager June 2002 – June 2007
• Promoted to manager for the customer service departments in Cedar Rapids and Waterloo
• Hired and motivated customer service representatives in both plants-Managed up to fourteen employees
• Made customer satisfaction our number one priority
• Responsible for the training for the customer service departments
• Determined salary reviews, increases and promotions
• Made customer visits with sales representatives
• Balanced the orders between the two plants to meet customers’ needs and minimize overtime
• Worked as a team to standardize ISO certificate in both plants performed internal audits
• Priced product, checked specs, minimized quality errors. Kept inventory and on-time delivery reports
• Worked at keeping our inventory as low as possible and still service our customers
• Determined plant to run orders as the Single Point of Contact for sales in our five plant zone
Weyerhaeuser Company, Waterloo, Iowa -- Manufacture Corrugated Boxes
Customer Service Manager June 1994 – June 2002
• Promoted to manager for the customer service department and shipping clerks in Waterloo
• Hired and motivated customer service representatives and shipping clerks
• Set up the training in new software for our department
• Determined salary reviews, increases and promotions
• Serviced individual customer accounts, use MRP’s and made customer visits with sales representatives
• Priced product, checked specs, maximized schedule and worked to keep inventory at minimum
• Set up the procedures to qualify for ISO certificate for customers service and consistently passed audits
• Led the Ergonomic Committee at the Waterloo plant and set up procedures and audits.
Prior work experiences at Weyerhaeuser Company August 1987 – June 1994
Purchasing - Involved in setting up a new purchasing system where each part was computerized and priced.
Purchased goods and services for this manufacturing facility and backup for Supervisor.
Accounting assistant – Accounts receivable, accounts payable, insurance, payroll, monthly reports and
General ledger month end reporting.
EDUCATION University of Northern Iowa, Cedar Falls, Iowa
Masters of Business Administration degree, 1995 (GPA: 3.58/4.00)
Bachelor of Arts degree: Business Management with Financial emphasis and a minor in Sociology, 1990
(GPA: 3.76/4.00) Graduated with Highest Honors
COMPUTER SKILLS Microsoft Word, Excel, and Outlook, databases, SAP, Oracle, industry software as: Witron, KIWI, and PSA
COMMUNITY ACTIVITIES: Partners-in-Education, Adopt-a-Family and Mentor at Lincoln Elementary School
Cancer Relay--Participated in event for four years with company team
ASPIRE volunteer--Worked with youth at Camp Hope 2009-horseback riding, crafts, & sports
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