Quality Assurance Customer Service
Resume:
Wayne Grodkiewicz
Wilmington, OH 45177
**********@***.***
O BJECTIVE
Actively seeking to make a career change returning to health insurance claims, human
resources, or legal services. Many years of experience at all levels will prove to be an
asset to your organization.
E XPERIENCE
Professional Experience
1993 – Present Quality Assurance Specialist.
American Showa, Yazaki North America, NYX, Inc., Kauffman Products
Lead implementation and maintenance of ISO-9001 based Operating Systems.
Use of Registration to ISO as a way to attract new business.
Supervision of Inspectors, Document Controllers, and Training Assistants.
Use of quality assurance tools such as APQP, PPAP, SPC, Gage R&R.
Leading improvement projects using Kaizan/5S Principles.
Leading documentation reduction projects.
Maintaining internal audit schedules for ISO, internal, process, and corrective
action audits.
Acquired a basic understanding of the GMP for medical and pharmaceutical
applications.
1992 – 1993 Employment Consultant
Noble Center, Inc
Supervise case load of 10-12 clients
Conduct training on site side by side with the client.
Recruit employers to hire the clients
Explain the benefits of hiring the clients to the employers
Monitor and report progress of the clients
1990 – 1992 Health Claims Adjustor
Golden Rule Insurance – now United Health Group
Process claims for payment or denial.
Worked on special project to improve processing performance.
Investigation of questionable issues regarding claims.
Customer service calls and letters as required.
Knowledge of policy language and requirements.
Training on ICD-9 Coding and Medical Terminology
1987– 1990 and 1990-1995 part time Legal Specialist
U.S. Army and Army National Guard
Manage and maintain court docket for the magistrate court.
Process payment of fines.
Generate pretrial paperwork for the prosecution.
Court transcription
Legal research
Maintain the law library
Development and processing of wills
Processing of property damage claims.
Create the necessary paperwork to prefer charges.
E DUCATION
1982-1986 Messiah College Grantham, PA
B.S., Human Resource Management
1993 ASQ Indianapolis, IN
Certificate, Certified Quality Technician
2000 RAB/Omnex Detroit, MI
Certificate, Certified ANSI-RAB Lead Internal Quality Auditor
2000 RAB/Omnex Detroit, MI
Certificate, Certified ANSI-RAB Lead Internal Environmental
Management Systems Auditor
2002 ANSI/RAB –Omnex Ann Arbor, MI
Certificate, Certified ANSI/RAB – IATCA Lead Internal Auditor for ISO/TS-
16949 Quality Management Systems
2004 Eastern Michigan University Ypsilanti, MI
Certificate, Supplier Quality Engineer (Equivalent to the CQE)
R EFERENCES
A Available upon request
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