Stacy Gray Tucker
MCP NT* MCSE **** MCSA **** +M
***** *********** ***** 301-***-****
Potomac, Maryland 20854 abni62@r.postjobfree.com
PROFESSIONAL EXPERIENCE
VP, Digital Media Technology, TV One, LLC
April 2007 to Present
Ad operations implementation lead including, Dart for Publishers, Dart Sales Manager, In Stream
video advertising technology, and coding across site
Ad operations admin lead including processing, order management, campaign management,
reporting, trafficking, and inventory management
Developing, implementing, managing and reporting on SEO strategy
Developing and continually evolving web traffic reports and campaign performance analysis used
by management and sales teams for forecasting and budget monitoring
Web/Digital Media development in HTML, ASP, PHP, JavaScript, CSS, XML, Action Script 2/3
Designing graphics and web pages using Adobe Photoshop, CSS and Dreamweaver
Implementing, maintaining, upgrading, coding, and reporting all content and campaign tracking
using Webtrends 8.1/ML2, Webtrends SDC/dcsMultiTrack, and MS Excel web analytics models
Lead role for all broadband video operations and implementations including, producer video
specifications, encoding, workflow, automation, LIVE webcasts and On-Demand streaming, and
video editing with Avid and Adobe Premiere Pro
Implementing and managing video syndication and distribution partnership workflows, content
schedules and priorities, deliverables and associated ingestion processes, including mRSS feeds,
content management systems, and file transfer automation
Lead role for implementing and maintaining dedicated and shared server hosting solutions
including, DNS management of online domain name assets
Lead role for Staging and Production environment implementation and maintenance, including
automated database/file content synchronization technology
Lead role for MySQL and SQL server database implementation and maintenance
Lead role for implementing dedicated WORDPRESS and custom TYPEPAD blogging solutions
including, customizing designs and templates, integrating plug-ins, widgets and feeds, and content
submission processes
Designing and coding custom online submission applications, including form data handling to
database and disk, data sanitization and file upload functionality
Lead role for redesign of tvoneonline.com (launched June 2009) including, design, development,
technology integration, implementation and maintenance
Coaching, supervision, and monitoring of the quality of the team’s outputs and proactively
addressing improvement areas for the department’s creative and content personnel
Ensuring that all deliverables are on schedule, specification and within budget including,
evaluating new technologies and their impact on strategies and content efforts
Developing, monitoring and reporting annual and project budgets
VP, Information Technology, TV One, LLC
September 2006 to April 2007
Lead role for information technology projects from inception to completion including, but not
limited to, budgeting, contract management, implementation, service agreements, vendor
relationships and invoicing
Lead role for quality standards of existing and prospective IT projects including, business and
system requirements analysis, project performance monitoring and ensuring satisfaction of quality
standards associated with project goals
Implement, manage and support Avaya IP Office telecommunications technology, including IP
Office 400 PBX, Voicemail Pro Server 2.1, and IP Office Desktop Manager
Implement, manage and support Windows 2000/2003 server technology, including Active
Directory, Group Policy, DHCP, DNS, IIS, WSUS and Terminal Server in a multi-site
environment
Manage and support Microsoft Exchange Server 2003, Microsoft Outlook 2003, and Windows
Sharepoint Services and Technologies
Manage and support Blackberry Enterprise Server 4 and associated handheld devices, including
troubleshooting and support for wireless communication users
Manage and support LAN/WAN/VPN technology, including Cisco PIX firewalls, HP switches
and T1 circuits
Plan, implement, manage and support public-facing and private web technology including, ASP,
CSS, HTML, VBScript, Persits ASPUPLOAD, IIS, Access 2003, SQL Server 2000, Red-Gate
SQL Data Compare, Dreamweaver, WebTrends 8 Analytics, content management, domain names,
and hosting solutions
Install, integrate and support desktop, audio-video and line-of-business applications, including
Microsoft XP Professional SP2, Microsoft Office 2003 Professional, McAfee Virus Scan, Adobe
Reader, Pinnacle 700 USB / Studio Plus 10, Photoshop CS, Macromedia Dreamweaver and Flash
MX, Symantec pcAnywhere 12, Medea, Aver Media Ultra TV, Slingmedia Slingplayer, Masstech
Masslogger, ADP, Encoda, Citrix ICA Client, Scarborough, WebTrends, and Prime Next
Install and maintain horizontal and vertical cabling facilities
Install, maintain and support all IT hardware, including PCs, laptops, servers, firewalls, routers,
switches, printers, copiers and fax machines, Blackberry devices and audio-video technology
Manage and direct IT end-user support in a multi-site environment, including help desk and
technical support services
Maintain and support TVONEONLINE.com infrastructure and operations
Perform data backup and recovery administration, strategy and support
Effectively represent the IT Department to internal clients and to external vendors and business
partners
Manage IT specialists and outside contractors
Director, Information Technology, TV One, LLC
September 2004 to 2006
Implementing and supporting Microsoft client/server applications in a multi-site environment
Implementing and supporting Windows 2000, Active Directory, and Exchange 2000 server
Implementing and supporting HP PC, laptop, and server hardware
Implementing and supporting LAN/WAN/VPN technology in a multi-site environment
Implementing and supporting office automation equipment and output devices
Implementing and supporting desktop and business applications, including end-user training
Implementing and supporting telecommunications solutions
Managing end-user and IT services in a multi-site environment, including help desk and technical
support
Information Technology Director, Covenant House Washington
December 1999 to September 2004
Managed Information Systems annual budget, strategic objectives, and IT contracts
Implemented and supported an integrated financial management solution, including Best
Software’s MAS200, ABRA HR, MIP Paradigm, F9, Visual Integrator, and Crystal Reports 9.0
Implemented and managed handheld technology, including wireless plans, policies and procedures
Implemented and supported a multi-site VPN, including routers, IP filtering, NAT, IPSec,
encryption and authentication protocols, DSL and T1 circuits
Managed the helpdesk, including implementing and supporting Track It! 6.0 Standard Edition
asset and helpdesk management software
Implemented and supported web technology including, IIS, HTML, VBScript, and Dreamweaver
Installed and performed troubleshooting of connectivity solutions for nine sites, including cabling,
switches, hubs, routers, and wireless technology
Implemented new voice and data facilities, including internal and external infrastructure solutions
Collaborated with HR department to implement an in-house MS Office 2000 training curriculum
Implemented and managed Polycom ISDN-based videoconferencing technology
Lead project manager for the development of a database-driven client management system
Implemented and managed server backups and disaster recovery preparedness
Performed migration from NT4.0 domain/servers and to Windows 2000 Server and Active
Directory
Upgraded NT4.0 Workstations to Windows 2000 Professional utilizing SysPrep and Norton Ghost
Implemented Windows 2000 Group Policy, DFS, Folder Redirection, and Symantec Web Security
Implemented and supported Windows 2000 DHCP, DNS, IIS, RRAS and WINS
Performed migration from Exchange Server 5.5 to 2000, including Secure Outlook Web Access
Implemented and supported Symantec Enterprise Antivirus, SMTP Gateway and Web Security
solutions
Implemented and supported Active Voice Repartee E-Messaging (Voicemail, Fax Server,
Automated Attendant) over Centrex including, View Mail for MS Exchange, SMDI and ISDN
technology
Created technical documentation for all networking, and videoconferencing technology
Consultant, Legal Aid Society of DC, Washington, DC
February 2004 to June 2004
Contracted to plan and implement the following technology:
Upgraded Windows 98 systems to Windows XP using Norton Ghost
Migrated NT 4 domain to Windows 2000 and Active Directory
Installed and configured Windows 2000 DHCP, DNS, WINS, and RRAS/VPN
Implemented Symantec Anti-virus Corporate Edition 8. SMTP Gateway and Anti-Spam
Installed and configured Exchange Server 2000 including, Secure Outlook Web Access
Supported and maintained Dell Power Edge 4400 Server including ARC Serve software
Implemented hardware and software RAID fault tolerance
Automated backups for all server components and critical data using Arc Serve backup software
Implemented NAT and static address mapping of TCP/IP technology
Optimized performance of MS Access custom database application to increase productivity
Provided support for Paradigm 5 – MIP/Best Software’s resource development software
Provided support for Palm V and Tungsten PDA’s, including Outlook synchronization
Provided HTML/Dreamweaver support for the www.legalaiddc.org website
Coordinated with ISP to configure and support external DNS and MX records
Co-Project Manager, Covenant House Washington, Washington, DC
August 2002 to March 2003
Responsible for project management of technology associated with new building construction, including:
Represented owner at Bi-weekly construction progress meetings
Assisted with sub-contractor permit acquisition and inspection preparation
Collaborated with architect to design horizontal and vertical voice and data cable management
solution
Collaborated with contractors to implement voice and data cable management design
Coordinated furniture layout, installation, and punch-list
Coordinated appliance acquisition and installation
Coordinated electrical design, implementation, and punch-list with respect to office automation
requirements
Coordinated security system design, installation, and punch-list
Coordinated ID Keycard Access Control System installation and security system integration
Coordinated monitoring services (fire, elevator, security) acquisition, installation, and
management
Coordinated transition of keys, manuals, and facilities demonstrations
Collaborated with Verizon CSI, Verizon Engineering and Facilities, Verizon Implementation, and
Verizon Project Management to relocate and install all required circuits and services (Analog,
ISDN, SMDI, T1, DSL)
Collaborated with all Division Directors to resolve final punch-list issues
Consultant, Spherion, McLean, Virginia.
July 2000 to November 2000
Contracted as Night-shift IT Support for the Office of The Surgeon General (OTSG)
Responsibilities included:
Monitored and diagnosed LAN/WAN device connectivity including, telecom circuits, hubs,
switches and routers, security on dial-in connections, and account lockouts
Supported Compaq Servers, NT4 Servers, Exchange Server 5.5, and tape backups
Hourly status reporting utilizing diagnostic and monitoring tools including, NT auditing, event
logs, and Ipswitch What’s Up Gold SNMP monitoring
Information Systems Manager, Covenant House Washington, Washington, DC
December 1997 to December 1999
Designed and implemented a new telecommunications solution (voice, data, voice-mail)
Upgraded all computer hardware to support NT4.0 Workstation and Server
Upgraded all desktop and server operating systems from WFW3.11 and Novell Netware 3.12 to
NT 4.0
Assessed and prepared all systems for Y2K
Implemented LAN/WAN technology, including Frame Relay and Demand-Dial Routing
Implemented NT4.0 Server technologies including, RAS, Proxy Server, DHCP, and WINS
Implemented and supported Microsoft Exchange Server 5.5 for 100+ users
Installed and supported file, printer, and application servers (Abra, Great Plains Solomon, and
MIP Paradigm)
Implemented and supported McAfee Group Shield for MS Exchange and Virus Scan
Managed IT purchasing and inventory
Implemented and supported youth labs at program sites and residential services locations
Helpdesk Manager, University of Maryland, College Park, Maryland
June 1995 to December 1997
Created strategy and deployment kit for connecting residents to campus network and the Internet
Managed office that supported all residential computer labs and departmental computer systems
Installed and supported NT Server 3.51/4 and Novell Netware 4 Server integrated environment
LAN/WAN installation and support
Helpdesk management and training of 20 student technicians
Installed, maintained and secured four residential computer labs, including NT4 system policies
Installed and supported Microsoft desktop and operating system software, including Windows
3x/9x/NT 3.51/4
EDUCATION
University of Maryland University College, College Park, Maryland
Bachelor of Science, Computer and Information Technology, August 2002
CERTIFICATIONS
MCSA 2003 + Messaging
MCSE 2000
MCP NT4 (NT Workstation, NT Server, NT Server Enterprise)
PROFESSIONAL TRAINING
WebTrends for Technical Professionals I: Essentials - Stringent
WebTrends for Technical Professionals II: Custom Reporting - Stringent
Dart for Publishers - Google
MS 2552 - Design, Plan, Manage a Windows SharePoint Infrastructure – ICI Systems
MS 2553 - Design, Plan, Manage a SharePoint Portal Server 2003 Infrastructure – ICI Systems
MS 2071 - Querying SQL Server 2000 with Transact-SQL – ICI Systems
MS 2072 - Administering a SQL Server 2000 Database – ICI Systems
MS2153 - Microsoft Windows 2000 Network Infrastructure Design – ICI Systems
M2355 - Microsoft Exchange Server 5.5 Upgrade to Exchange Server 2000 - IKON
M973C/M1026C - Microsoft Exchange Server 5.5 - IKON
Microsoft Systems Management Server 1.2 - IKON
Macromedia Dreamweaver 4 & MX (Basic, Intermediate, Advanced) – Westlake, DC
MAS 90/200 Data File Structure, Visual Integrator, Crystal Reports – Vicor, Inc., Bethesda, MD