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Customer Service Manager

Location:
Evansville, IN, 47712
Posted:
March 09, 2010

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Resume:

**** ****** **. ****** **. 812-***-**** Home

Evansville, IN 47712 812-***-**** Cell

Theresa Conner

Objective A position utilizing my developed and experienced management operations

skills, strong interpersonal and communication skills and overachieving and

dedicated work ethic to achieve the organization’s sales and operations goals

and objectives.

Experience Tech Group 2005-2009

2007 2009 Tech Group Evansville, IN

Production Manager

• Managed production lines for approximately 60 people supplying parts to

Whirlpool, General Motors and other Fortune 500 Companies.

• 100% on-time delivery with largest client, Whirlpool.

• Responsible for all aspects of Quality Control, Inventory Control, Production

Scheduling and maintaining and troubleshooting production machinery.

• Trained all new production personnel in operations methodologies and job

responsibilities.

2005 2007 Tech Group Evansville, IN

Production Supervisor

• Supervised three production lines for the Kitter product group.

Simpson’s Super Market 1981-2005

2001–2005 Simpson’s Super Market Evansville, IN

General Manager

• Managed all Grocery, Frozen Foods, Deli and Customer Service functions

for an independent super market.

• In charge of merchandizing, purchasing, inventory ordering, vendor relations

and negotiations, work scheduling, marketing and advertising selections and

promotions, and human resource policy adherence and management

overseeing thirty-five employees.

• Responsible for all purchasing/ordering functions for entire supermarket.

• Managed all aspects of Customer Service department providing utilities,

money orders, lottery, cash checking and Western Union services.

• Worked an average of 65 hours per week- 6 days per week.

1992 1999 Simpson’s Super Market Evansville, IN

Grocery, Frozen Food and Customer Service Manager

• Managed and had responsibilities for overseeing all aspects of the General

Manager title.

1985 1991 Simpson’s Super Market Evansville, IN

Office Manager

• Expanded responsibilities to include overseeing and management for all

Frozen Foods and Customer Service functions.

1981 1984 Simpson’s Super Market Evansville, IN

Cashier/Stocking clerk

• Cashier at super market while going to beauty school full time. Also worked

a night waitress job to pay off school loan and other living expenses.

Education 2009 EVSC Adult Enrichment Center Evansville, IN.

Excel 2007

1981 Tri-State Beauty College Evansville, IN

1977-1981 Tell City High School Tell City, IN



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