Customer Service Manager
Resume:
Merri A. Collins
484-***-**** / *************@*****.*** 902 Jode Road, Audubon PA, 19407
Objective
I am seeking a position as a Payroll Administrator. As you will see in this resume, I meet the qualifications of
the position. I am confident I can help you to achieve your company's mission.
Experience
TEKsystems, Plymouth Meeting, PA
CSA/HR 1/2005-2/2009
• Entered contract employee new hire information, including client invoicing, payroll and tax data into
PeopleSoft. Consistently scored 100% on yearly audits for correct information entry.
• Processed weekly payroll and benefits information, and oversaw compliance to policies and procedures,
with a focus on data quality, which ensured that employees were paid correctly and on time.
• Resolved issues involving contract employee payroll, benefits and taxes. Answered any and all
questions or referred caller to proper department.
• Conducted orientations for all newly hired and rehired contractors, including paperwork requirements.
Ensured consistent message across the board for all new hires.
• Initiated training and learning centers for office workers in I-9 and W-4 compliance.
• Collected, tracked, processed, and audited contractor expense reports to ensure accurate
recordkeeping and reimbursement.
• Created procedure and documents used nationwide, including reporting spreadsheets and PowerPoint
presentations. This provided efficiency in job performance and job tools.
• Awarded Customer Support Associate of the Year two consecutive years.
Genesis Camera/Wells Digital, Claymont, DE
Customer Service Asst. Manager/Operations Manager 2003-2005
• Resolved order-processing issues by dealing directly with the bank, credit card companies, and
shipping departments.
• Managed daily duties, training, and schedule of a 5-person customer service team.
• Addressed customer concerns pertaining to merchandise availability, features, and order status.
• Led project to improve company service rating on popular merchant rating sites such as Bizrate,
Pricegrabber, and Yahoo Store.
• Administered and maintained all company email accounts.
• Provided sales and customer service support via a Live Chat software application.
• Managed office payroll and HR issues for a start-up internet company.
• Conceived and implemented the Customer Service and Order Processing departments.
• Managed accounts receivable and payable as well as payroll.
• Conducted training sessions for staff in database and email software to increase productivity and
integration within departments.
Strawbridges/May, Plymouth Meeting, PA
Visual Assistant Manager 2000-2003
• Promoted from seasonal help to Assistant Manager within six months.
• Set up visual displays according to seasonal and promotional guidelines.
• Organized upcoming visual displays and floor moves.
• Dressed and accessorized mannequins for floor and window displays.
Additional Experience
Experience also includes 10 years' employment with temporary personnel services, performing a wide variety of
tasks in a variety of industries, including Temporary Employment Agency, Pharmaceuticals, Aerospace
Engineering.
Education
Penn State University, Berks Campus
Liberal Arts 1992-1994
Professional References
Linda Reagan – Manager
CSS/Payroll Manager, 2007-2009, TEKsystems
Michelle Vickers – Manager
CSS/Payroll Manager, 2005-2007, TEKsystems
Suzanne Halpern – Co-Worker
Sales Manager, 2003-2005, Genesis/Wells Digital
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