Project Manager Management

L OUIS E . N ACLERIO

** ***** **** ******, ** ***12 Res: 845-***-**** Cell: 914-***-**** *******@*******.***

SENIOR IT MANAGER

Hands on Senior IT Manager, with a history of success fully managing Pro jects,

Programs and Staff in m atri x and traditional organization struc tures. Experi enced

Business Analys t, possessing a s trong technical background in Software Design and

Development across multiple indus tries and business functio ns.

Solid history of developing, analyzing, and prioritizing business and technological requirements and

delivering targeted, cost effective, business solutions.

Accomplished software designer with a development background in: Commodities Trading, Cash

Management, Human Resources, Insurance, Media Buying, JIT Inventory and E-Commerce Systems.

Recognized for exceeding expectations, and delivering results in challenging situations and work

environments.

Excellent research and analytical skills with the ability to “think out of the box” and identify market

trends, competitive threats, and mitigate business risks.

Highly respected, collaborative and approachable leader, skilled in empowering, mentoring, and

motivating staff to achieve career goals, business goals and corporate objectives.

AREAS OF EXPERTISE

Executive Management ~ Transitional Management ~ Project Management ~ Engagement Management ~

Product Management ~ Program Management ~ Requirements Analysis ~ SDLC ~ PLCM ~ System

Migrations ~ Web Analytics ~ SEO ~ SEM ~ E-Commerce ~ Strategy ~ Market Research and Analysis

SELECTED CAREER HIGHLIGHTS

IBM Global Services – Technical Project Manager for a 15,000 PC technology refresh for Goldman

Sachs. Built multiple project plans, and managed 20+ IT Specialists. Delivered project on-time and

negotiated $1.2m contract for additional services.

IBM.COM – Business Owner for World Wide Web Analytics program. Gathered, managed and

executed on requirements across 82 countries with 35+ stakeholders. Reduced annual $4.2m

budget by 10%, implementing efficiencies in program management and improved executive

reporting.

Lenovo.Com – Web Product Manager for E-Commerce search migration from IBM.COM to

Lenovo.Com for Lenovo’s acquisition of the IBM PC Company. Developed and successfully

executed a complex, multi services project plan to a critical deployment date for site launch.

PROFESSIONAL EXPERIENCE

RIGHTPATH MANAGEMENT GROUP, MAHOPAC, NY ~ 2008 – PRESENT

A Management and IT solutions company.

Vertical Market Software Company - May 2008 - Aug 2009

Management Consulting, acting COO. Provided business development leadership in the areas of product

design and development, sales and marketing, web design, development, and web analytics.

Developed a key revenue analysis and reporting function, creating an additional software license

revenue stream.

Defined a marketing and lead generation strategy and plan, producing a 100% increase in product

information and demonstration requests.

L ouis E. Na cl er i o Pa ge 2 o f 3

Designed and developed a new company web site, improving brand recognition and lead generation.

Built a comprehensive business plan including market potential, state of market, marketing strategy,

and projected financials, enabling pursuit of investment capital.

COREMEDIA SYSTEMS, WAYNE, NJ ~ 2007 – 2008

Vertical market software provider for media buying and billing with $3M in annual revenue and 24 employees.

Vice President of Development and Business Analysis

Recruited back to establish processes, controls, and strategies for project management, product

enhancements, workflow, and product migration. Managed a team of seven programmers, and business

analysts.

Implemented a formal Project Management methodology. This resulted in projects being delivered

on time, within budget, with improved project deliverables and resource allocations.

Strengthened internal communications and task scheduling across customer support, development,

and QA functions by acquiring and implementing a comprehensive workflow system. Customer

satisfaction increased by 15%.

Co-authored product migration plan to transition legacy product from Visual Foxpro to

Microsoft .Net, establishing a framework for future development.

LENOVO GROUP LIMITED, MORRISVILLE, NC ~ 2005 – 2007

Chinese company that acquired IBM PC Company.

Web Product Manager

SME (Subject Matter Expert) for Worldwide E-Commerce Search. Led strategy development, product selection,

and life cycle management of multiple web applications deployed on E-Commerce website. Interfaced with 35+

WEB stakeholders throughout US, Europe and Asia.

Led the implementation project for a new search engine across Lenovo E-Commerce site using FAST

ESP (www.fastsearch.com). Developed requirements, strategic plan, prepared RFP’s, interviewed

vendors, and negotiated vendor development and support contracts. Received executive approval

for $3m strategic initiative.

Implemented SEO strategy to improve organic search on site. Improved relevancy results for

customers and increased conversion rates by 3%.

Spearheaded deployment of the Lenovo Web Content Management System. Enabled enhanced

internal and external search capabilities by reducing non-relevant content.

IBM.COM CORPORATION, WHITE PLAINS, NY ~ 2002 –2005

Senior Project Manager – Business Owner

As the Web Analytics Business Owner, led strategy development and execution of the World Wide IBM.COM

Site Analytics program supporting 82 countries and 35+ Web Metrics stakeholders and senior managers.

Managed a $4.2M annual analytics budget covering hardware, software, and services support.

Performing business requirements analysis, and interfacing with stakeholders across the web analytics

community, drove new analytic enhancements and functionality improvements resulting in

increased channel sales.

Developed strategic analytic KPI’s. By integrating KPI’s into senior management reports, and

developing an executive communication cadence, improved Web Analytic value proposition, and

executives ability to evaluate strategic marketing initiatives

Streamlined analytics support function, increasing productivity and reducing resource requirements.

Decreased annual $4.2m budget by 10%.

L ouis E. Na cl er i o Pa ge 3 o f 3

IBM GLOBAL SERVICES, WHITE PLAINS, NY ~ 1997-2002

Senior Technical Project Manager, Management Consultant

Seton Hall University

Transitional Manager, acting Director of University Computing. Managed the day to day operations for

three functional groups: Programming and Systems Development, Computer Operations and Computer

Support. This $3m service contract was at risk because of a deteriorating client relationship. Rebuilt

client trust, restored confidence in team, and maintained contract integrity. Received IBM

Customer Achievement Award.

Goldman Sachs

Senior Technical Project Manager, assumed overall project responsibility for a failing 15,000 PC

technology refresh services contract valued at $2m with a team of 20 IT Specialists. Contract was at risk

because poor performance and poor client expectation management. Restructured the team, improved

moral, and rebuilt client relationship. Awarded additional $1.2m contract extension, and

received IBM Customer Achievement Award.

Barnes and Noble

Transitional Manager, acting CIO for Barnes and Noble Textbooks.Com. As CIO, managed development

and implementation of a new e-Commerce site. Developed user and marketing requirements, developed

project plan and managed a team of 10 offsite web designers and developers. Project was delivered on-

time, with acceptable 5% cost overrun to accommodate design change requests.

COREMEDIA SYSTEMS, WAYNE, NJ ~1992-1997

Start-Up vertical market software company specializing in media buying software.

Director of Programming

Hands on executive with software development and programming responsibility. Managed a staff of

8 programmers. Developed product and project plans for 4 software products and met all

project deliverable deadlines.

Trained and mentored new technical staff in programming and UI techniques. Instrumental in

growing the company from 6 employees to over 20 employees.

Designed and developed a message queuing function resulting in a 50% decrease in database

processing time.

Additional experience: Assistant General Manager, IT Administration Manager, Manager of Commodity Trading

Systems, Manager of Internal Consulting Services, Applications Development Manager.

EDUCATION & TRAINING

Associate of Arts in Accounting and Business Administration Bronx Community College

IBM Education: Project Management, PLCM, SDLC Methodology, Managing Without Authority, Helix

Facilitation Methodology

TECHNICAL COMPETENCIES

Operating Systems: Windows Server, Windows XP

Languages: PLI, Pascal, Basic, HTML, C#, .Net, Java Script

Software: Office Professional, Visio, MS Project Manager, Visual Studio, Expression Web

RDBMS: MSQL, Postgres, MYSQL

Web Analytics: IBM SurfAid, Omniture, Google Analytics

Content Management: Interwoven, Joomla

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