Customer Service Sales

Kriss Eglitis

*** ******* **** *** ********, OH *3214

703-***-**** *****.*******@*****.***

Objective:

To secure a management position which will allow me to take advantage of my leadership, problem solving, and

relationship building skills along with my business and sales background in a challenging and dynamic environment.

Experience:

JPMorgan Chase & Co.

Service to Sales Management - Home Lending Servicing (07/05 –Present)

• Supervise cross sell and retention program, training and coaching of over 100 customer care agents handling calls

for a portfolio of over 2 million customers that generates $43 million annually.

• Lead strategic development, training and communication of new products including Chase Payment Assurance

which will generate $10.2 million annually.

• Develop and support on –site promotions and employee activities to build a strong service and sales culture.

• Manage and coach teams via live monitoring to ensure a high level of quality and customer service within sales and

service cycle.

Assistant Manager AVP – Retail Group (04/04 – 07/05)

• Trained and managed 10 banking center employees in areas of branch operations, paying and receiving transactions,

regulatory compliance, and internal policies and procedures.

• Responsible for critical operational functions of a banking center including loss control, compliance, customer

retention and audit standards.

• Coached and trained employees to exceed sales goals by 55% to consistently lead market.

• Managed scheduling and performance assessments providing monthly feedback.

Enterprise-Rent-A-Car

Operations Manager – Retail Rental Group (06/02 – 04/04)

• Developed relationships with new and current corporate, dealership, and body shop business.

• Trained and managed a team of ten employees on all aspects of the rental car business, including budgeting, account

maintenance, customer service and management training.

• Increased sales by 65% aggressively marketing the Enterprise name in the marketplace.

• Managed a team of five employees responsible for the collection of account receivables.

• Managed a fleet over 200 vehicles including maintenance, rental and post rental sale.

Savvis Communications

Major Accounts Representative – Inside Sales Group (06/00 – 06/02)

• Establish relationships with corporate businesses by self generated leads and cold calling (75 per day).

• Consulted businesses on ideal network solutions, hardware, security, and Quality of Service (QoS).

• Managed pre/post purchase client relationship.

• Increased sales revenue in market by 100%.

• Led efforts in establishing new market presence.

Education:

BS Health Fitness Recreation Resource Management, George Mason University, Fairfax, VA – December 1999

Training and Business Affiliations:

• Value Added Sales Training (VAST) certified Trainer

• Fair lending Training Program 2008

• Home Lending IT Risk Awareness Training 2009

• Member of Latvian American Society

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