Manager Customer Service
Resume:
Scott A. Huntley
Battle Ground, WA 98604
November 20, 2009
Hiring Manager
Paramount Transportation Logistics Services
Fort Myers, FL 33907
RE: Credit & Collections Manager - Fort Myers, FL
Dear Hiring Manager:
Three reasons why I'm confident that I'm the candidate you are searching for regarding the above position are:
1. Solid credit and collections experience, including 9+ years in transportation (Con-way).
My career has centered on this functional area for over 18 years, with 15 years in leadership roles within
Credit and Collections/Accounts Receivable, giving me a depth of experience, knowledge and skills to
meet the demands of the current opportunity. I am adept at ensuring customer retention while utilizing
appropriate collection techniques to collect receivables. I have led the full suite of departments of this
function, including credit, collections, invoicing, deduction/dispute resolution, lockbox/cash application,
unapplied/unidentified cash resolution, refunds, customer service, etc.
2. Effective management and leadership experience, including multi-site.
Successfully leading diverse workforces of up to 175 employees consisting of supervisors, exempt and
hourly staff, and effectively interacting with large and diverse customer bases has allowed me to hone my
approach to ensure maximum results with people of all backgrounds and levels within companies. With a
focus on metrics-based performance management, I know how to deliver beyond expectations. Also,
with a strong sense of teamwork, I am adept at partnering and networking cross-functionally with other
departments and business unit leaders to achieve mutual success.
3. Process improvement leadership/reengineering leadership.
I have a strong record of achievement in reviewing, analyzing and reengineering/reorganizing
departments and workflows with new policies and procedures, including leveraging technologies, for
optimum performance. Spearheading multiple successful process improvement projects at various
employers has demanded thorough analysis of opportunities, problems and solutions and the ability to
develop effective and persuasive proposals to senior management, including C-level executives, and other
staff. Several of my implementations have saved $1M+/year.
I look forward to working with you to explore how I can help meet the objectives of Paramount Transportation in
the role of Credit & Collections Manager, something I am very well prepared to do. Salary Req.: Negotiable.
Best regards,
Scott Huntley
abnhvu@r.postjobfree.com
SCOTT A. HUNTLEY
23104 NE 237th CT • Battle Ground, WA 98604
360-***-**** • abnhvu@r.postjobfree.com
SENIOR-LEVEL MANAGEMENT: DIRECTOR, SENIOR MANAGER, MANAGER
Accounts Receivable, Credit and Collections, Administrative Operations
Innovative receivables expert and accomplished leader with more than 18 years of experience driving
performance and operations success for highly-regarded industry leaders. Broad-based experience
spans transportation, logistics, supply chain, oil and gas, retail, wholesale and manufacturing.
Visionary process improvement specialist with proficiency in reengineering poor performing operations
and delivering the highest standards measured by key metrics.
Accounts Receivable • Collections • Credit • Lockbox Operations • Collections Software
Process Improvements • Project Management • Cross-Functional Team Leadership • Cost Reduction
Oracle • Customer Relations & Retention • B2B & B2C • Team Building • Negotiations • Quality
Executive Proposals & Presentations • Sarbanes-Oxley Compliance
PROFESSIONAL EXPERIENCE
CROWLEY PETROLEUM DISTRIBUTION, Anchorage, AK • 03/2008 - 11/2008
Manager, Accounts Receivable
Led all facets of accounts receivable function. Supervised 36+ exempt and non-exempt employees at
a central office and 21 remote sites. Managed the invoicing, cash applications, refunds, credit and
collections on a $750M revenue stream and an active base of over 22,000 customers. Elevated focus
on collections strategy and technologies. Liaised closely with Sales department and traveled with
Account Executives to address customer needs. Conducted recruitment, training and development.
• Centralized and segregated accounts receivable functions to establish appropriate controls and
improve efficiency.
• Stabilized, refined and reengineered accounts receivable processes for greater efficiency,
reducing overtime by 80%.
• Resolved longstanding governmental billing issues with State of Alaska and U.S. Federal
Government, recouping more than $200,000 in combined revenue.
• Laid the groundwork for a complete redesign of the credit and collections functions to leverage
automation through software.
Career Note: Took balance of 2007 (after Con-way) to identify and analyze potential businesses for personal acquisition.
CON-WAY, Portland, OR • 03/1998 - 05/2007
Manager, Accounts Receivable & Customer Administration (01/2001 - 05/2007)
Supervisor, Accounts Receivable: Invoicing & Cash Application (03/1998 - 12/2000)
Directed staff of 175 employees and supervisors across 8 departments and multiple locations. Led
invoicing, cash applications, unapplied cash, refunds, credit, collections, customer service and general
administration servicing an active base of over 400,000 customers and revenue of more than $4B.
Managed non-exempt staff in both a union and non-union environment. Initiated and sustained a
culture of continuous process improvement, delivering a number of highly successful projects with
enterprise-wide impact. Developed, presented and controlled annual budgets of up to $10 million.
• Reduced DSO by 20% by implementing collection automation software, with greater visibility to
metrics and improved customer and sales force satisfaction.
• Saved $1M/year by installing customized, image-enabled lockbox operation in-house.
• Achieved additional aggregate cost savings of over $3M/year from process reengineering
initiatives in the invoicing, cash application, refunds and unapplied cash resolution functions,
reducing staffing requirements by over 60%.
• Reduced cash application cycle time by 75%.
• Delivered and sustained a 97% reduction of unapplied cash, maintaining an industry-leading
ratio of 0.25% to 0.50% of total monthly deposits by developing a proprietary workflow
application.
• Conceived, developed and implemented a proprietary, automated solution to handle customer
refunds on a large scale, improving efficiency and lowering costs.
SELECT EARLY CAREER NOTES (full details upon request)
FIRST AMERICAN REAL ESTATE TAX SERVICE, INC., Marlborough, MA
Special Projects/Strategic Planning Manager
Tax Search Operations Manager
Tax Search Operations Supervisor
EATON FINANCIAL CORPORATION, (acquired by AT&T Capital) Framingham, MA
Commercial Leasing Account Representative
SNAP-ON TOOLS, INC., Baltimore, MD
Credit Sales Manager
Assistant Credit Sales Manager
CHISWICK TRADING, INC., (now part of Staples) Sudbury, MA
Marketing Analyst
Commercial Credit Analyst
MARSHALL FIELD & COMPANY (now part of Macy's), Chicago, IL
Assistant Manager, Credit & Collections
Supervisor, Credit & Collections
Supervisor, New Accounts
Credit & Collection Analyst
Bank Check Authorizer
EDUCATION
Multnomah Bible College, Portland, OR
Moody Bible College, Chicago, IL
Oral Roberts University, Tulsa, OK
Training & Development
University of Michigan, Ann Arbor, MI (Lean Office Certificate)
Six Sigma Green Belt - Con-way (taught & certified by Master Black Belt)
PROFESSIONAL MEMBERSHIPS
Association For Financial Professionals (AFP - inactive)
National Association of Credit Management (NACM - inactive)
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