Manager Security

Andrea C. Boros, A+ Net+

**** ********* **., ******, ** 44060

440-***-**** Personal Mobile\Home

******@**.**.***

OBJECTIVE

A challenging IT position responsible for network and user support utilizing my interpersonal and

technical skills to contribute to the meeting of the Company’s technology plans while helping others to

use technology to meet their business goals. This position should provide opportunities for a positive

person who is productive, focused, flexible, articulate, and a good listener with the necessary leadership

abilities to advance. Position should provide an environment conducive to learning new technologies,

skills, and methodologies.

EXPERIENCE

Headquarters Site Administrator\Network Administrator II - Ferro Corp.

April, 2007 – July 2009: Performance Chemicals Manufacturer. Provided Network, Server, Workstation,

A\V, Telephony support for 100+ users and regular stream of International visitors. Onsite and remote

support was provided to a user base including senior executive, professional, administrative, and board

members. Mixed Novell and Microsoft server and workstation environment with SAP.

Independent Consultant, IT Analyst - Various Firms

February 2005 – May, 2007: Manufacturing and Public Sector clients. Fulfilled contract positions at

Rockwell Automation, Lake County IT Department, Eaton Corp, and The Kennedy Group. Worked on

various teams to provide Network, Server, Workstation, A\V, and Telephony support for 100 – 1000

users. User base included executive, profession, administrative, remote, and manufacturing floor users.

Primarily Microsoft server and workstation environments including Oracle, SAP, and Lotus Notes.

Network & Desktop Manager - Cleveland Range

November, 1998 – February 2005: Industrial Cookware and Food Processing Systems Manufacturer.

Provided Network, Server, Workstation, A\V, Telephony support for 120+ Office, Remote, and

Manufacturing Floor users. Microsoft server and workstation environment including SB ERP.

Independent Consultant, IT Analyst – Self Employment

November, 1994 – July, 2000: Service Businesses, Real Estate Agencies, Insurance Agencies,

Construction firms, etc. Provided PC, MAC and Network support to personal users and small business

owners.

Licensed Insurance Agent – Self Employment

November, 1994 – June, 1996: Represented Mutual of Omaha for Personal Accident, Health, and Life

Lines.

Regulatory Compliance Manager - Various Insurance Companies

May, 1986 – October, 1994 Worked in this capacity at Progressive Insurance (Property & Casualty),

Trans-General (A&H, LTC), Provident (Group STD & LTD), and TransGeneral (Group Life, A&H) Managed

staffs varying in size from 3-12. Staffs were a mixture of Compliance Analysts, Licensing Analysts, and

Administrative support personnel. Department was responsible for the acquiring rate and form approvals

in all 50 states, plus Guam. Addressed a wide variety of compliance issues for the company including

licensing and claims dispositions.

EDUCATION

Kent State University, Bachelor of Science Degree

HIAA Certified and 75% of FLMA course work was completed.

A+ and Net+ Certified 2001

Currently working on MCSA

IT SKILL SET EXHIBIT

DESKTOP TROUBLESHOOTING AND SUPPORT

Methodologies

In person\Desk-side, e-mail, and telephone support and troubleshooting.

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Help Desk Ticket Processing and SLA attainment.

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Remote\over-network fixes (Terminal services, SCCM, Citrix Connections, PC Anywhere, NetMeeting,

•

and RealVNC.)

Desktop Support Processes

Installations, reinstalls, configurations, set-ups, and imaging

•

Migrations, patch and software pushes, automatic and manual updating, upgrades, and rollouts.

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Hardware, software and Network diagnostics, troubleshooting, and remediation.

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Hardware Break/Fix

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Some VLAN and VMware.

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NETWORK SUPPORT AND ADMINISTRATION

• Asset Management: Hardware, licenses, library inventory, tracking, auditing and reporting.

• Server & Account Administration: Active Directory, Group Policies, Novell Console One, Netware

E-Directory (NDS), etc. Servers: Exchange, Blackberry, Web, Security, and Application\File

(Installations, migrations, and maintenance). Experience with Windows patch management (WSUS).

• Server OS’: Microsoft (2003), Novell Netware, and HP UNIX (GUI and some command line skills)

• Anti-Virus, Spam Filtering, Firewalls, Routers, Wireless Access: Barracuda, Mimesweeper,

Cisco, Cheyenne, Sophos, Symantec, McAffe and Trend Antivirus.

• Security: Secure Remote Access Systems: RSA ACE, CISCO VPN, iPass. Video security, network

account, file security and permissions, ERP module and account security.

• Enterprise Back-up: ArcServ IT (Through version 11) Exabyte Tape 10-20 Cassette Libraries.

• Intranet\Internet: Web site and Intranet edits and administration. Use of sandbox vs. live

configuration. Used and maintained underlying SQL databases. Minor IIS administration. Some

SharePoint access and editing experience. Minor DMZ experience.

• Network Protocols: ISDN, PDH (T-Carrier T1 and T3), RS-232, Ethernet, FDDI, IEEE 802.11, PPP,

SLIP, TCP/IP, DHCP, DNS, WINS, SMB, FTP, IRC, IMAP, MIME, POP3, SMTP, SNMP, Telnet, etc.

• Network Infrastructure: Ethernet LAN\WAN Network on a Gigabyte backbone with VPN, and T-1

access to Remote Site Subnets. Racks, patch panels, switches, routers, power matrix, cabling (CAT5,

Fiber) and Wireless Access Points, etc.

• Workstation OS, Clients and E-Mail: Novell and Microsoft Clients. Microsoft OS full catalog

through Windows 7 RC; MAC OS X; and Linux Ubuntu. Outlook, GroupWise, and Lotus Notes. Dell,

HP, Sony, IBM, Toshiba, MAC, Gateway desktops and laptops.

• Support Ticket Tracking Systems: TrackIT, HEAT, Sharepoint, Open-sourced and custom.

• Database and CRM Administration: Access, SQL, and ACT

• Property Security Systems: Security and video surveillance hardware and software (WINPak).

• Collaborative Configurations: Tele-conferencing, Video Conferencing, NetMeeting, Microsoft

LiveMeeting, Microsoft Communicator, Sharepoint, Go-to-Meeting, WebEx, etc.

BUSINESS SYSTEMS

SAP, PSI 11.0 to PSI 12.0 with Crystal Reports and SQL, and SB Client with Crystal Reports,

Oracle\Peoplesoft.

PRINTERS & SCANNERS (NETWORK AND DESKTOP DEVICES)

HP, Konica, Xerox, IBM, Kyocera, Printek, and Zebra including plotters, bar coders and high performance.

OTHER DEVICES AND TECHNOLOGIES

• PDA’s and Handheld Devices: Dell, Palm PDA’s, TREO and Blackberry Set-up, Training, and

Support.

Storage: SAN's and NAS'

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Peripherals: Pointing Devices, scanners, tablets, printers, and various workstation peripherals.

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AV\Conference Equipment: Set-up and support (Projection systems, Projectors, Board Room)

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Telephony support – PBX Avaya

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PROJECT PARTICIPATION AND MANAGEMENT

Business Systems\ERP

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1. Roll-out projects (SAP, SB, PCI): New installs, refreshes, migrations, upgrades and updates.

2. Database: Queries (SQL), audits (SB), month end closing (SB).

3. Security (SB, PCI): Account\module set-up, schematic, tracking, updating, and maintenance.

Workstations

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1. Set-ups and Rollouts: New installs, rebuilds, transfers, upgrades using manual and imaging

tools (including Ghost and Alteris).

2. Desktop Standards & Standardization: Set-up and applied standardizations through manual

and automated methods including Group Policies.

3. Network Printer – Configuration, access control, authenticated use projects.

Systems\Network

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1. Security Projects

• Physical: Set-up, administration, upgrades, back-up, for alarm\video systems. (Equipment

failures, power outages, fire and perimeter breech, internal security)

• Network\Internet: Participated in the set-up, administration, and reconfiguration of

network security issues including anti-virus, critical incident, file and account access.

• Data\Access\Operations: Laptop encryption project, various account and file access

projects for ERP and standard operational systems, and Group Policy implementation.

• Asset Management: Design through maintenance of system using in-house and

commercial data base and spreadsheet systems solutions.

1. Disaster Recovery: Documentation, management, and improvement of existing disaster

recovery program components, including network back-ups, power supplies, and SQL database.

2. Web Site and Intranet: Participated as a strategic team member on web site start-up.

Infrastructure

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1. Infrastructure cabling and device projects. New installs, expansions, reductions, redesigns, and

equipment replacement.

2. Reconfigured commercial service delivery (Bloomberg) to eliminate costly proprietary equipment

and T1 line.

Documentation

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Produced original software and hardware instruction sets, system schematics, policies, and

procedures. Used a variety of distribution methodologies including e-mail, Intranet, Internet, etc.

Training Programs

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Produced and presented a variety of training programs. Some of these topics and programs included:

1. New User Network and Desktop Introduction

2. New User SB Client Basics

3. Designed 2-tiered AM Teamwork training for floor\office personnel and Engineering\IT

departments.

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