Customer Service Project Manager

C. PAUL. NORTHCOTT

abnhot@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

An experienced Controller/CFO/COO, with a Master of Electronics with Computers and

Business from Kingston University London, a strong background in accounting, finance,

strategic planning and IT.

A key participant to support the organization by identifying and resolving complex issues and

developing innovation solutions for a business in today’s competitive environment.

Provides efficient, reliable, accurate financial reports and analysis tools for identify clear bench

marks and goals, driving business strategies in a variety of functions throughout the organization,

resulting in cost savings and revenue growth.

CORE COMPETENCIES

Accounting & financial Pro forma budgeting and cash Business planning for venture

development flow management capital development

Costing, estimating and Break even analysis and break Information simplification &

pricing even pricing distribution

Key performance indicator AR & AP process Marketing and sales

definition & reporting implementation development

PROFESSIONAL EXPERIENCE

TRANSLINK, INC

Controller 2009-2009

Develop accounting architecture to insure 100% account integrity and accurate P&L reports for business

activities for each revenue stream providing management with flash and detailed reports for fast effective

management decisions.

Reduce direct costs by analyzing changes in product design, raw materials, manufacturing methods, or

services provided with real-time variance reports comparing standard costs to actual production costs.

• Increasing profits by 5%

• Reduce management time by 10%

Create standard cost and estimating evaluation templates for use via computer applications.

• Reduced administration time by 25%

• Maintain 100% pricing consistency and accuracy

• Achieving 20+% profit goals.

Leverage working capital and reduce inventory levels

Reduce accounts receivable and increase terms on accounts payable.

MANIFEST MANAGEMENT ACADEMY, LLC 2008 - Present

Business Consultant/Project Manager

Interact effectively across company functions and executives to identify lost potential.

Support business decision making on a wide variety of operational matters through financial fact based

analyses identifying major cost drivers and inhibitors.

• Improve business performance to yield an average 15% profit

Demonstrate solid communication, organization and interpersonal skills as well as demonstrate a positive

and friendly customer service attitude.

• Modify the behavior of employees not willing to accept change

• Develop team and individual support increasing productivity by 10+%

• Implement incentive plans based on company financial and employee performance.

Produce a business and marketing plan to define and effectively communicate the intrinsic value of the

business educating the customer by making them more aware of products and services increasing sales by

8%.

• Determine key players and their perception of value to create the correct marketing message.

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C. PAUL. NORTHCOTT

abnhot@r.postjobfree.com

• Identify new market segments and the market share for present markets and revenue streams.

• Create questionnaires for surveying employees, management, clients, vendors and customers

and also implement interviews and meetings.

• Design market material to reduce sales time, prevent shopping and increase closing.

Train sales personnel with material and tools supporting them to increase their performance.

INTERNATIONAL PROFIT ASSOCIATES INC., (IPA) 2006-2008

Senior Business Consultant

Responsible for developing business plans and financials for twelve companies in the USA and Canada

and provide strategic leadership for management, motivating enthusiasm.

• Build a five year pro forma budgets and business plan for achieving company goals.

• Recognize the constraints and develop strategies for strengths and weaknesses.

• Identify major cost drivers and inhibitors increasing net profit from -1% to 15%.

• Develop financial accounting infrastructure empowering management with data to improve

gross profits.

• Apply lean tactics to standardize and improve processes to maximize unit margins.

• Streamline project management and other internal processes thereby reducing the strain on

resources and significantly improving customer service.

• Conceive and develop supplemental revenue streams including referrals, repeat business and

multi-channel sales and marketing initiatives.

COMPOSITE FASTENERS GROUP, LTD . 1998 - 2006

Chief Financial Officer/Operations Manager

Responsible for all company s financial plans/policies and accounting practices.

• Implement ISO 9002 certification and a CRM program in the first year of operation. Supply

quality products on time with a 99% customer satisfaction rate.

Product costing and pricing outsource from Taiwan and China to supply Europe and USA.

• Creating a competitive advantage by reducing costs by 50%

BIGHEAD BONDING FASTENERS LTD 1996-1998

Business Development Manager

Product cost analysis calculating true cost of manufacture for correct pricing models.

• Identify products making a loss, increasing and negotiating new prices with customers to

increase prices by 2x

Support achievements of manufacturing plant operational objectives to reduce costs and increase

production. Calculating tooling and machine purchase rate of return.

• Reduce production costs by 10%

• Increase production by 20%

Support marketing department by calculating the best rate of return on marketing $ enabling the

development of supplemental revenue streams including referrals, repeat business and multi-channel sales

and marketing initiatives.

• Increasing revenue by 25% with no increase in marketing budget.

EDUCATION

KINGSTON UNIVERSITY, LONDON, UK

1992 – 1996

Masters of Electronics with Computers and Business (M.Eng)

Kingston University, London

COMPUTER SKILLS

Certified QuickBooks Pro Advisor, MS Excel Expert, SAP ERP R/3, MS, Office Suite, MS

Project, Visio, and AutoCAD 14.

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