Customer Service Manager

DICK BRANNAN 817-***-****

**** ***** **** ***** *******, Texas 76022 abnhnw@r.postjobfree.com

MANUFACTURING OPERATIONS LEADERSHIP

Strategically builds manufacturing organizations by employing industry leading techniques such as lean

manufacturing. Improves profitability and operational execution by increasing manufacturing throughput and

flexibility, while lowering inventory and improving customer service. Solidly grounded in union/non-union,

domestic/international, and single/multi-plant manufacturing environments.

ACHIEVEMENTS

Innovative and Effective Manager:

• Facilitated a $3 million (20%) increase in sales by implementing lean manufacturing techniques, which

significantly shortened lead times and increased flexibility on a key, seasonal, multi-plant product line.

• Saved $5 million through a multi-facility process reengineering program employing “best practices”.

Operational Excellence using Lean /Six Sigma techniques:

• Decreased cycle time from six weeks to six days by implementing cellular manufacturing techniques.

Consistently demonstrates improvements in throughput while lowering labor costs resulting in

•

a 20% improvement in customer service by applying lean and 5S techniques in a wide range

of environments.

Customer Focused Leadership:

• Championed and integrated sales and operations planning to improve customer service and address

critical capacity and coordination issues.

EXPERIENCE

ATCO RUBBER PRODUCTS, Fort Worth, Texas 2004 - 2009

A $200 million privately held manufacturer of flexible duct work and components for the HVAC industry.

2006 - 2009

General Manager Wire Drawing –Sheet Metal

• Managed the creation of a new division by leading a project team to install and start up an $8 million

capital investment consisting of 5 wire drawing lines and associated equipment in two separate

facilities. All start-up and operational objectives were met in the first year for this project that

incorporated 5S and lean concepts.

• Directed the design and implementation of an on-line quality system for wire featuring the ability to

track finished spooled wire quality parameters to the original coil of high carbon rod.

• Guided the installation of a web based CMMS to track all maintenance activity, maintenance stores

inventory and assets in both wire drawing facilities and sheet metal.

2004 - 2006

General Manager Sheet Metal

• Led a multi year lean effort resulting in substantially higher throughput and better customer service

while lowering labor costs 28% and saving $410,000.

• Dramatically cut workers compensation costs from a high of $285k in 2005 (39 OSHA occurrences) to

$10k in 2008 (4 OSHA occurrences).

• Championed the reengineering of several processes, incorporating lean concepts, to revitalize a product

line, improving quality and increasing sales.

DICK BRANNAN, 817-***-**** Page 2

CARROLL COMPANY, Garland, Texas 2003-2004

A $70 million privately held, multi plant business supplying institutional cleaning and maintenance products.

Plant Manager

• Increased on time shipping by 10% and manufacturing productivity through a series of accountability

metrics and problem resolution.

• Implemented a 5S Program resulting in a 15% improvement in productivity.

SELKIRK, INC., Dallas, Texas 2000-2002

A $100 million subsidiary of U.S. Industries which manufactures components for HVAC and hearth industries,

sold to equity capital group in 2002.

Vice President-Manufacturing Operations

Challenged to improve margins and create a performance driven, customer focused manufacturing operation in

four North American facilities.

• Spearheaded an aggressive process reengineering program using lean techniques that enhanced

manufacturing flexibility and improved on-time delivery from 70% to 95% while saving $5 million.

• Initiated and managed a value analysis program resulting in a comprehensive reengineering effort for

a major product line, identifying $2.5 million in savings.

• Championed and integrated sales and operations planning to improve customer service and address

critical capacity and coordination issues.

• Led a multi-plant lean/ six sigma initiative for a capacity constrained, seasonal product line resulting

in a significant increase in capacity, enabling lead-times to shorten even in the busy season, resulting

in $2.5 million (20%) of additional sales.

MILE HIGH EQUIPMENT COMPANY, Denver, Colorado 1996-1999

Recruited for operations turnaround of this $50 million subsidiary of Welbilt Corporation which manufactures

and distributes commercial ice machines worldwide.

Vice President - Operations

• Used six sigma/lean manufacturing techniques to save $1 million and improve quality, performance,

and customer service.

• Streamlined total supply chain cycle time by 35% through a number of innovative approaches

including automation of order entry, shipping and invoicing, partnering with key vendors of critical

components and a customer focused distribution strategy.

ROBINSON-NUGENT, INC., Dallas, Texas 1991-1996

(Multinational manufacturer of electronic connectors for computer and telecommunications industry)

Plant Manager of this $40 million in sales ISO 9002 certified facility:

• Saved $2 million, a 300% improvement over prior year, by reinvigorating a cost reduction program.

• Awarded highest quality rating from Motorola during intensive supplier audit.

• Reduced material variances and improved profitability by $1.4 million.

Additional relevant experience includes plant leadership position with Berol Corporation and increasingly

responsible manufacturing engineering and materials management leadership positions with Aladdin

Industries and Toshiba America in Nashville, Tennessee as well as manufacturing engineering and

production management positions with Owens-Illinois in Toledo, Ohio.

EDUCATION AND ASSOCIATIONS

MBA University of Toledo, Toledo, Ohio

BSIE Iowa State University, Ames, Iowa

American Production and Inventory Control Society, Received CPIM

Past President – Nashville Chapter Institute of Industrial Engineering

Numerous continuing education workshops and seminars on product design, world class manufacturing

techniques, leadership, labor relations and computer skills.

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