Human Resources Customer Service
Resume:
SHERYL E. GROVER
Hudson, WI 54016
715-***-**** home
715-***-**** cell
SUMMARY OF QUALIFICATIONS
•Over 20 years experience managing human resources to increase organizational flexibility; foster
continuous improvement; and enhance change management effectiveness.
•Extensive staffing experience. Instrumental in the development of Andersen Corporation
recruiting materials and engineering internship program. Served as business partner for staffing
assessment and talent pool development.
•Excellent training and communication skills. Provided leadership for several
reorganization/reengineering efforts, resulting in creative and aggressive change, new training
development, staff reductions and budget savings.
•Leadership experience with development and implementation of human resources and corporate
strategies.
WORK HISTORY
Dakota Communities 1/08-Present
Director of Human Resources
• Formulate, direct, and coordinate systems relative to compensation and benefits,
affirmative action, recruitment and retention, orientation, training & development,
performance management, recognition, and employee relations.
• Led project teams for various for strategic initiatives and leadership development.
• Led efforts to develop and implement a new performance management system.
• Responsible for team efforts to develop and implement a recruitment and training process
for entry level staff.
• Collaborated with Chief Development officer on grants and other projects.
Union Gospel Mission Twin Cities 6/06-1/08
Human Resources Director
• Managed all aspects of human resources; staffing, payroll, employee relations, policy
development, and training.
• Developed and implemented position descriptions and compensation ranges for all positions.
• Established and implemented a 360 degree review system with performance based pay.
• Developed a variety of management trainings on staffing, performance, and team building.
• Revised employee handbook, creating new policies needed to avoid future litigation.
Creative Cooking of Hudson 2/04-5/06
Self Employed
• Developed and implemented a new business plan to open a cooking school and retail store.
• Responsible for all aspects of purchasing, merchandising, marketing and advertising.
• Developed and maintained budgets and accounting practices.
• Developed quarterly class schedule, recruiting chefs and negotiating contracts.
• Developed and implemented training materials for volunteer culinary assistants and paid
retail sales staff.
SHERYL E. GROVER
Andersen Corporation, Bayport, MN 5/98 – 5/03
Customer Service Manager (3 yrs), Manager/Human Resource Generalist (2 yrs)
• Human resources lead for both a multi-location acquisition and a merger that doubled the
corporate headcount.
• Responsible for staffing, recruiting, job analysis and compensation.
• Led team to create and implement succession planning and talent pool development
processes.
• Developed and implemented orientation, work instruction and training materials.
• Developed and implemented college level recruiting materials and plan for engineer
candidates.
• Responsible for a new customer service team, transitioning work to that team from 14
logistics sites across the U.S.
Human Resources Director 4/89-5/98
University of Minnesota, Minneapolis, MN
• Managed human resources for the Carlson School of Management and the College of Human
Ecology. Coordinated all aspects of human resources to include develop and interpret policy,
staffing and recruiting, training and employee development.
• Developed and delivered supervisory and employee training programs
• Developed and maintained a performance management system.
• Led reorganization/reengineering efforts, resulting in creative and aggressive change, staff
reductions and budget saving.
• Responsible for planning and administration of the school staff budget.
EDUCATION
University of Minnesota, St. Paul, MN June 1999
M.Ed. Program - 3.6 GPA
HRD – Training and Development
College of Saint Catherine, St. Paul, MN May 1981
B.A. - 3.4 GPA
Reference available upon request.
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