Customer Service Project Management

Marcelo Campos

**** ********** ***** **********, ** 40215 859-***-**** abnhmy@r.postjobfree.com

Objective

Obtain a position that makes use of my Spanish and Portuguese language skills, demonstrated experience in customer

service, research and analysis, promotional skills, and extensive knowledge of Latin America.

Profile

Motivated, personable professional with a degree in economics and trilingual language skills in English, Portuguese and

Spanish. Talent for quickly mastering technology. Diplomatic and tactful, especially effective in helping customers and

associates resolve issues and concerns.

Flexible and versatile- able to maintain a positive attitude under pressure. Poised and competent with demonstrated

ability to easily transcend cultural differences.

Skills Summary

Customer Service Computer Savvy Research & Analysis

Spanish & Portuguese Financial Analysis Account Administration

Warehouse/Logistics Report Preparation Project Management

Shipping & Receiving General Office Marketing & Promotion

Professional Experience

CUSTOMER RELATIONS

Worked daily with the public while teaching rock climbing classes at Brooklyn Boulders.

Processed customer returns and shipments at Amazon.com.

Extensive contact with Latin American and Caribbean companies in Portuguese, Spanish, and English to obtain

information necessary to prepare detailed analysis and reports for RiskMetrics Group.

Daily contact with clients on a mostly business route as a UPS driver.

Extensive client interaction while working as a travel agent at IBI Turismo.

Resolved customer billing issues and inquiries as a billing and collections specialist at Radiobras.

MARKETING/PROMOTION/SALES

Marketed and promoted the launch of a new full service rock climbing facility in New York City.

Co-producing a rock climbing video of an up and coming youth competitor with international potential.

Obtained commercial sponsorships for a youth climber with international competitive potential.

Marketed and sold additional express delivery service packages to UPS clients on my delivery route.

WAREHOUSE/DISTRIBUTION/LOGISTICS

Picked items for shipment and processed customer returns at an Amazon.com warehouse. Required efficiency, the

ability to prioritize, and knowledge of logistics.

In this capacity, I was consistently ranked as a top producer during the busy holiday season.

RESEARCH/ANALYSIS/REPORT WRITING

Researched and analyzed companies listed on Latin American stock markets.

Prepared company specific proxy research reports on international companies for institutional investors.

Performed research and analysis of stock market information, annual reports, and voting issues at shareholder

meetings.

PROJECT MANAGEMENT

Managed projects related to rockclimbing and ecotourism adventure sports. Included construction of rock climbing

walls, route setting, and organizing competitions.

Page 1

Marcelo Campos

4502 SouthCrest Drive Louisville, KY 40215 859-***-**** abnhmy@r.postjobfree.com

Professional Experience, continued

FINANCIAL ANALYSIS AND ADMINISTRATION

Analyzed stock market information and annual reports at RiskMetrics Group.

Performed financial administrative management duties, including accounts payable and receivable, for a Brazilian

travel agency, IBI Turismo.

Reviewed, analyzed and registered client invoices in accounting system and resolved related billing inquiries.

COACHING AND VOLUNTEER

Taught rock climbing classes and coached youth climbers at Brooklyn Boulders and in Brazil.

Volunteer firefighter/EMT in Santiago, Chile.

Employment History

BROOKLYN BOULDERS – Brooklyn, NY

Rock Climbing Instructor, 06/2009 to 10/2009

AMAZON.COM – Lexington, KY

Warehouse (Seasonal), 11/2008 to 01/2009

RISKMETRICS GROUP – Washington, DC; Rockville, MD

Latin America Data Specialist 01/2008 to 07/2008

Latin America Research Analyst 01/2007 to 07/2007

UPS – Alexandria, VA

Driver 10/2007 to 12/2007

Driver Assistant 11/2006 to 12/2006

SELF EMPLOYED – Brasilia and Sao Paulo,Brazil

02/2004 to 10/2005

IBI TURISMO – Brasilia, Brazil

Financial Adminstrator and Travel Agent 06/2002 to 11/2003

RADIOBRAS – Brasilia, Brazil

Billing and Collections 09/2000 to 03/2002

TAM AIRLINES – Brasilia, Brazil

Billing and Collections 07/1998 to 09/2000

BRITISH COMMONWEALTH FIRE COMPANY #14 – Santiago, Chile

Volunteer Firefighter and EMT 01/1994 to 08/1996

Education

UNIVERSITY CENTER OF BRASILIA – BRASILIA, BRAZIL

B.A. Economics, June 2002

Other Skills/Information

Computer: Proficient in windows, excel, word and power point. High interest in learning new technology.

Trilingual: Portuguese (Brazilian Native), Spanish (Fluent-Lived in Chile for seven years) and English (Fluent)

U.S. Permanent Resident: Fully authorized to work in the United States of America. No sponsorship required.

Page 2

Contact this candidate