Sales Customer Service

MOHAMED MEDHAT SHAABAN

**** ****** **** #*** ***: 941-***-****

Bradenton, FL 34212 ********@*******.*** Cell: 763-***-****

PRODUCTION OPERATIONS MANAGEMENT

Driving business performance with exceptional sales and operational leadership

Accomplishment-driven leader offers 11+ years of success in engineering and operations –

highlighted by delivering a tenfold increase in sales, from $3M to $30M, over four years.

Management of multiple manufacturing plants and focus on operational improvements that

substantially boost productivity, equipment reliability, and ability to deliver outstanding customer

service – propelling profit margins by 15%. Proven ability to respond to opportunities and eliminate

obstacles with strategic planning and capital projects up to $20M. Bilingual: Arabic and English.

CORE COMPETENCIES

Business Sales / Market Trend Strategic

Development Forecasting Thinking

Process Revenue & Market Share Quality

Improvement Growth Assurance

Problem Performance P&L

Resolution Improvement Management

Supplier Selection Operational Streamlining Lean Concepts

Customer Service Just-In-Time Delivery Sales Analysis

Inventory Control Staff Development Change Agent

Product Launch Financial Planning Pricing

Material Flow

Project Management

PROFESSIONAL EXPERIENCE

LINDA INDUSTRIES, Cairo, Egypt 2003 – 2009

$30M manufacturer of steel tube and pipe, concrete products, and

material handling equipment.

Sales and Marketing Manager

Performed a wide range of sales, marketing, and operational

management duties. Designed and implemented new products,

sourced suppliers, purchased material and equipment, set up plants,

initiated new products, created marketing and pricing strategies,

established organization structure, and oversaw production. Developed

business plans for new projects and projected return on investment.

Managed inventory to support market demands. Continually analyzed

operational costs, profitability, and sales effectiveness. Directed 6 tube

manufacturing plants.

Selected Accomplishments

Met sales quota each year, growing sales from $3M to $30M over

four years and nearly doubling the customer base annually.

Increased staff from 40 to 350 employees and space from 65K sq ft to

693K sq ft to accommodate business growth.

Initiated selling directly to customers and end users, which

increased profit margins by 15% vs. goal of 5%.

Reduced debt ratio from 100% to less than 10%.

Decreased lead time and delivery from 3 weeks to less than 5

days through improved product planning, allowing customer

inventories to be reduced to almost zero.

Provided exceptional service to customers, which generated

increased productivity and efficiency and resulted in revenue growth

at existing accounts from 20% to 100%.

Developed new products and services and opened an

international production facility.

Transformed the company into the largest small diameter tube

manufacturer in Egypt, having the greatest market share and a

base of long-term loyal customers.

MOHAMED SHAABAN PAGE 2

QUALITY TUBING INC., Houston, TX 2001 – 2003

$30M manufacturer of tubing for oil and natural gas applications.

Project Engineer

Defined the scope of projects, researched suppliers, and gathered

quotes. Planned, organized, and controlled the installation of new

equipment. Researched and resolved equipment problems and

improved processes to increase reliability.

Selected Accomplishments

Introduced minor modification to equipment which virtually

eliminated breakdowns of 2-3 days duration occurring every 10

days, and consequently boosted productivity by 10%.

LINDA TUBE MANUFACTURING & METAL PROCESSING, Cairo,

Egypt 1998 – 2001

Manufacturer of steel pipe, material handling equipment, and steel

structures.

Sales Engineer / Project Engineer

Supervised civil work and installation and startup for tube mills and

slitting line. Performed various roles including manufacturing

supervisor, sales engineer, new product development coordinator,

inventory and sales analyst, production planner, quality control. Served

on purchasing team for tube manufacturing equipment and tooling.

Collaborated with customers to identify the most efficient material handling

equipment for their application.

Selected Accomplishments

Gained 20% efficiency by reducing setup time from 8 hours to 3

hours with the creation of two setup specialist teams.

Scheduled orders based on customer needs and applied JIT

concepts which decreased on-hand inventory by 50%.

Coordinated manufacturing with external vendors to reduced

material delivery time at optimum cost, least inventory, and

shortest lead time.

Marketed products to customers, supervised construction and

installation of overhead cranes, and oversaw customer service.

EDUCATION

UNIVERSITY OF MINNESOTA, Institute of Technology

Bachelor of Science in Mechanical Engineering, 1998

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