Manager Customer Service

*** ******** ** 318-***-**** Cell Phone

Calhoun, La 71225 *.*.*****@*******.***

Courtney Young, M.A., PHR

Experience 2007- present ACCENT Marketing Monroe, LA

People Services Manager

Responsible for all areas of Human Resources for an inbound call center with 400+

employees.

Responsibilities include: recruiting, selection, hiring, benefits, workers comp.,

performance development and reviews, progressive discipline, terminations, employee

events, all communication among the Monroe center and corporate office and

government agencies regarding employees.

Identify and develop future leaders within the Monroe center.

Teach a variety of classes to employees including: new employee orientation,

preventing sexual harassment, management training, and behavioral interviewing.

Create and maintain effective business partnerships with management in all

departments of ACCENT.

Manage team of four People Services professionals in the Monroe center.

Manage employee events and involvement in the local charities.

2006-2007 Spherion/Cisco Systems W est Monroe, LA

Virtual Recruiter

Recruited for a variety of openings in the Cisco Systems Business Functions Unit.

Utilized creative sourcing methods to locate the best candidates for job.

Prescreened candidates and submit qualified candidates to Cisco hiring managers.

Acted as a liaison between the candidate and hiring manager throughout the pre-hire

process including offer negotiations.

Ensured all EEO and OFCCP documentation is completed and filed appropriately.

Taught behavioral interviewing skills to hiring managers at Cisco’s corporate office in

San Jose.

2004-2006 Hancock Bank Biloxi, MS

Corporate Employment Manager

Implemented corporate employment policy and strategies to support company's strategic goals.

Created and maintained effective business partnership relationships with all executive

management throughout all areas of company and its subsidiaries to determine hiring needs and

candidate qualities.

Ensured accurate and timely reporting of EEO1 and Vets100 reports annually.

Taught classes to all levels of employees including new hire orientation, behavioral interviewing,

and new manager training covering all aspects of HR.

Managed Staff Recruiters and Employment Assistants throughout the company.

Responsible for all executive level recruiting and hiring.

Engaged in Community Welfare Projects as well as encourage all employees to be involved.

Staff Recruiter Louisiana

Responsible for filling all open positions in the state of Louisiana including: branch managers,

branch operational managers, financial services associates, financial planning specialists,

mortgage sales and services, commercial sales and services, lenders, credit analysts, etc.

Built and maintained successful business partnership relationships with all Divisional Managers.

Actively recruited at university and local job fairs.

Screened applications and conducted preliminary interviews.

Ensured compliance with all employment laws.

Facilitated pre-employment screening exams and new hire orientation.

Completed special projects as assigned.

Promoted to Corporate Employment Manager located in Corporate Office in Gulfport, MS

2003-2004 The Home Depot Denham Springs, LA

Human Resource Manager

Responsible for recruiting, hiring and training all employees necessary to open a new Home

Depot store within 6 weeks.

Designed and implemented staffing strategies to keep our store properly staffed with

knowledgeable, diverse, customer service oriented associates.

Developed, implemented, and administered a performance management process focused

around metrics, measurement, evaluation and rewards.

Monitored employment practices to ensure they are in compliance with legal requirements.

Ensured the company responds to employment practice issues that are raised by associates

Education 2008- present W alden University Phoenix, AZ

PhD, Organizational Psychology

In progress, all courses online.

2001-2002 Louisiana Tech University Ruston, La

M.A., Industrial and Organizational Psychology

Coursework including Human Resource Management, Leadership, Training and

Development, Analysis of the Individual, Personnel Selection, Performance Appraisals,

Statistics, Organizational Psychology, Research Methods, and Human Resources

Consultant Internship.

1996-2000 University of Louisiana at Monroe Monroe, La

B.A., Psychology

Graduated Cum Laude

Certification: PHR certified

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