Quality Assurance Management

KEVIN W. SALSBERRY

Tel.: 972-***-**** • Email: ********@*******.***

Program Leader: Technology • Business Process Transformation • Global Enterprises • Quality Assurance

Strategist, change leader, and driving force behind technology advances, quality assurance, operational & business

support systems and business improvements that support corporate objectives.

Versatile IT Leader with a career-long record of innovation and results, leading technology and operations for

national and global enterprises with challenging computing, communications, and information processing needs.

Expert in aligning technology strategies with corporate goals and driving major initiatives through dispersed and

complex enterprises. Broad range of complementary strengths, from vision/strategy and tactical execution through

communication/presentation and ability to gain support for major change initiatives.

Dynamic professional with Risk and Incident Management, Application Development, Testing, Business Process

Management & Reengineering (BPM), OSS/BSS experience focused around Human Capital & and Global Business

Organizational transformations. Client advisor with specialties in EPMO, ERP, CRM, System Integration, Data

Warehousing and Test Management.

Reliably delivered cost savings, efficiency improvements, cycle-time reductions, and profitability enhancements

through leading-edge methodologies including Six Sigma and Rapid & Joint Software Development Lifecycle

Management. Expanded role to include business development, corporate communications, and involvement in all key

business initiatives. Valued member of the senior business leadership team with experience living and working

internationally in diverse cultures.

EXPERIENCE AND ACHIEVEMENTS

Booz & Company 2007- May 2009

The oldest top tier Management and Strategy Consulting firm in existence with revenues in excess of $1B.

SENIOR ASSOCIATE – IS STRATEGIC LEADERSHIP & ENGAGEMENT SOLUTION LEAD

Responsible for building a practice, expert team and client revenue stream focused on IS Quality

Management Solutions in support of complex transformations to client communities including C-level

executives and steering committees. Crossed various business development efforts and project delivery to support

full operations strategy development, integration testing, conversion and decision making around human capital

integration and advisorship programs.

Strategic Initiatives

• Testing Practice leadership whereby responsible for management, $7M P&L Management, workforce

chargeability, growth planning, resource demand forecasting and individual performance and career growth

competency-based career path and development strategies and employee mentoring

• Deployed high performance test and strategy experts to support large scale transformations, outsourcing or off-

shoring operations, workforce reductions, restructuring, large scale system deployment and core business

process re-design programs

• Built Strategy & Transformation programs focused on optimized business technologies (SAP, Oracle,

Amdocs, Siebel), IT strategy and effectiveness, technology enabled business transformations and IT

integration engagements with a focused on ITIL concepts, governance and change journey management

throughout Agile programs

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Quality Assurance Engagement Management

• Maintained detailed project plans, resource schedules, and timelines with major milestones for all aspects of

managed projects (software development, infrastructure, business operations, and vendor integrations, etc.)

• Tracked project spending, evaluated program economics for appropriate allocations and cost centers, track

software and hardware costs, manage vendor relationships, developed/reviewed statements of work, and wrote

project justifications for approval of capital expenditures

• Managed a portfolio of Quality Management projects across entire lifecycles to incorporate analysis, design,

development, testing, implementations, and post-implementation support inclusive of day to day operations as

well as long-term planning

BearingPoint, Inc 1999 - 2007

Global provider of Consulting, Technology, and Outsourcing Services.

SENIOR MANAGER

Responsible for the development and management of IT and testing programs, working with senior executives

to significantly increase performance through strategy-based business transformations.

Portfolio Program Management

• Consolidated data and order management from multiple remote processing facilities into a single common data

center, producing $2M annual savings and ensuring efficient, reliable, 24x7 system availability

• Managed and delivered quality engagements with rapid deployment strategies with a focus towards on-time

and on-budget with oversight responsibility for geographically dispersed business partners for projects with

budgets between $15-100 million and a resource team of up to 100 FTE dedicated to testing initiatives

• Managed complete product lifecycles including researching and driving market requirements into product

roadmaps, functional specifications, product release schedule and product launch activities

• Managed software development projects (Clarify and Oracle Financials 11i ) performing project planning and

monitoring activities, requirement definition, business analysis, design and development activities

• Responsible for ERP software development lifecycle enhancements consisting of 200k + development hours,

oversaw Amdocs, Convergy’s and Comverse billing implementation efforts at acquired organizations, with

emphasis placed on data conversion, software configuration, interface development and user support activities

• Provided application development support for point of sale, billing (OSS/BSS), provisioning, order

management (offer to cash), Oracle 11i, data warehouse, and other commission based systems

Notable Strategic Quality Assurance Transformation Achievements

• Development of comprehensive Change Plans and associated Communications Strategies as well as

assessments & implementation plans surrounding new Product Development lifecycles

• Leadership in the areas of strategy articulation, stakeholder management and risk management, workforce

transition, communications and training, effectively leveraging to maximize business benefits and mitigate risk

• Led and engagement team responsible for establishing and running the Test Management Office (TMO) credit

and billing initiative - TMO was responsible for defining and enforcing testing standards across the multi-

vendor and client delivery teams, and managing/overseeing the execution of testing activities according to an

integrated testing work plan

• Managing End-to-End and Production Validation Testing efforts, to include test planning, test case creation,

test execution and defect management - management of 60 resources in staff augmentation both on/offshore

• Developed and executed test management strategies which include functional, system integration,

interoperability, and regression test procedures

• Facilitated corporate initiatives and projects to launch enterprise strategies, technology adoption, platform

evaluation and operating systems around Amdocs, Convergy’s, Oracle, Siebel, SAP, Peoplesoft

EDUCATION AND PROFESSIONAL DEVELOPMENT

BS: Finance, Emphasis: Management Information Systems Miami University, Oxford, OH

Yale Executive Leadership Program

Six-Sigma Certified and a Project Management Professional (PMP Designate)

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