Sales Customer Service

BRUCE J. DEW, JR.

**** ********* ***** • Manlius, New York 13104

315-***-**** • abnhgo@r.postjobfree.com

New Business Development-Sr. Account Manager

Highly motivated sales professional with demonstrated expertise in all facets of account development,

cultivation and overall management. Hunter mentality. Keen focus on customer. Consistently deliver

revenue growth and profitability through detailing value proposition to customer. Confident cold caller with

a passion for goal attainment. Proven ability to build and leverage strategic relationships with key

accounts and distributor sales organizations. Highly effective product presenter. Areas of expertise:

Business Development • Strategic Sales / Market Planning

Consultative Selling • Regional Territory Expansion

Customer Relationship Management • Sales Strategy

Key Account Management and Retention • New Product Launches

Contract Negotiations

PROFESSIONAL EXPERIENCE

KOHLER RENTAL POWER, Kohler Wisconsin • PRESENT

A $40M National Rental Services company servicing the temporary and emergency power needs of large

industrial/commercial accounts.

Sr. Account Manager: Prospect, identify and cold call potential new customers. Utilize project

management skills to plan and execute successful job outcomes and build long term customer

relationships. Utilize senior level sales skills to plan, schedule and close business that is aligned with

corporate long term sales strategies. Manage sales and expense budget line items, generate and deliver

customer focused quotations for assigned territory.

SYRACUSE PLASTICS, Liverpool, New York • 2008

A $5.5M regional custom contract manufacturer specializing in precision thermoplastic injection molding.

Director of Sales and Marketing: Prospected, identified and solicited new business relationships;

conducted cold calling and met with business owners and executives; developed an Internet quoting

strategy and screening process. Utilized consultative/solution-based selling tactics. Generated quotes;

prepared contracts; maintained relationships with existing accounts. Provided monthly forecasting and

sales targets.

DIEMOLDING CORPORATION, Canastota New York • 2005-2007 / 1999-2001

A $42M international manufacturer and distributor of phenolic disk brake pistons.

Director of Sales and Marketing: Managed all aspects of global sales and marketing to Tier 2 brake

manufactures; supervised the activities of new product engineering group and the aftermarket sales and

DIEMOLDING CORPORATION (continued)

Resume

marketing group. Developed 3-year sales forecast and 1-year business plan. Trained and developed staff;

conducted performance appraisals and determined sales objectives. Extensive travel.

• Consistently achieved monthly and annual sales goals and objectives.

• Generated more than $16.5M in sales over 5 years by successfully negotiating and closing key

contracts with global Tier 2 manufacturers.

• Reduced administrative costs and increased overall efficiency by implementing a CRM system to

capture client data and create a profile on each customer.

• Streamlined and restructured operations; ultimately improved customer service, reduced response

time to customers, and accurately detailed and forecasted future productivity gains.

SCHISA BROTHERS, Syracuse, New York • 2003-2005

A $15M local food service distributor.

President: Managed 5 direct reports and 45 employees; oversaw the day-to-day operations and

supported sales team. Reviewed sales performance; identified gaps and new opportunities; determined

actionable solutions to resolve client issues and meet financial goals. Managed financial responsibility and

set annual budget. Developed business strategy with a focus on new product introductions; determined

product differentiation and created sales and marketing objectives. Supervised all HR functions, including

recruiting, hiring, training, scheduling and performance evaluations of all personnel.

DHD HEALTHCARE, Wampsville, New York • 1995-1998

A $17M international medical manufacturer and marketer of proprietary respiratory care devices.

Director of Sales and Marketing: Directed 4 regional managers, 2 product managers and 1 marketing

assistant; challenged to identify 6 new potential product ideas and launch 1 new product per year.

Identified and developed new business relationships within distribution network; supported regional

managers with client presentations, sales calls and training. Collaborated with product development team

to identify, screen and approve new product ideas. Set sales and compensation goals; implemented

strategies to exceed sales and distribution objectives. Developed and introduced a sales tracking system

to determine market share and analyze competitive data. Recruited, hired, trained and developed

managers; implemented a tiered commission program for independent sales representatives.

• Negotiated and closed first national account for the company; generated more than $1.5M in

incremental revenue.

• Elected to the Healthcare Manufactures Marketing Council’s Board of Governors; served as board

secretary for 2 years.

• Evaluated and hired a network of 40 independent sales representatives to sell products to

distribution network.

• Key contributor to the company’s 3 Zenith Awards, which recognizes organizations for exemplary

service quality of equipment and/or supplies, and overall support of the respiratory care profession.

EDUCATION

Bachelor of Science in Business Administration

Ithaca College, Ithaca, New York

ADDITIONAL TRAINING

Next Generation of Family Management

University of Pennsylvania – Wharton School

Interpersonal Development Training

Ridge Associates

Resume

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