Engineer Software

Vishal Prabhu

Email: abnhbn@r.postjobfree.com *** Raymond Kent Ct, Apt 2

Phone: 502-***-**** Louisville, KY 40217, USA

OBJECTIVE

To use my skills, experience and adaptability to obtain a systems analyst, administration,

engineering or programming position where I am constantly challenged. My greatest strength

is my ability to walk into a new environment and be functional immediately. I am quick to learn

and adapt to new situations, configurations and technologies.

Aligning Information Technology with business requirements and demands by creating

solutions through the establishment of ERP, EAI and IT infrastructure projects, including

customer support, design, testing and successful implementation within scope and strict

timescales. Apply conceptual skills in practical applications; achieve desired results in a highly

technical, operating environment.

PROFESSIONAL SUMMARY

Over 9+ years of extensive IT experience in delivering highly intelligent Implementation,

migration and Operation Solutions.

Extensive IT Experience in Enterprise Application Integration, Business-to-Business

Integration, Business Process Management, Real Time Analysis, Web Applications and ERP

Packages.

Play an instrumental role from implementation, testing to production rollout and support.

Middleware Tools webMethods 7.0, 6.5, 6.1 Integration Server, webMethods Developer,

Broker, Trading Networks, Manager, My webMethods Server.

Experience in support and implement Business Integration for various customers using SAP R3

Systems, webMethods 6.1/6.5/7.0 Brokers, Adapters in IBM AIX 5.3 (UNIX) and WINDOWS

family. Experience in SAP BASIS Administration, Assigning Roles and Groups.

Experience in support and troubleshoot windows operating systems and other mobile

applications, Network, Printers. (Rational Clear Case, Clear Quest, Development Studio,

Arm Developer Suite, QUALCOMM Software’s (QPST, QXDM, and QCAT).

Extensive experience in a support and operational role with the skills set required providing

technical maintenance, monitoring, problem diagnostics and troubleshoot and performance

tuning of the webMethods environment.

Capable of delivering solutions as an individual and as part of a team with good communication

skills.

Good communication and Client facing Experience. Proven ability to work under pressure,

quick learner and easy adaptability.

Excellent ability to plan, organize and prioritize my work to meet on time the deadlines of my

clients and keep customer's satisfaction at the highest level possible.

Highly motivated team player with good communication, analytical and organizational skills.

TECHNICAL SKILLS

Area Skills

Operating Systems Windows NT 4.0/95/98/2000/XP/2003 Server, Unix (IBM AIX 5.3)

Middleware WebMethods Integration Platform 7.0/6.5/6.1/E.S:

Developer, Integration Server, Broker, Trading Networks Server,

Trading Networks Console, My webMethods Server.

Enterprise Intelligent Adapters: JDBC, IO, XML, Email, JDE Edwards,

Siebel, Oracle.

Enterprise One Adapter 8.97, JAVA J2EE, XML, IDOC, EDI, Flat File, FTP,

SFTP

RDBMS MS SQL Server 2000, Oracle 9i, Toad

ERP Packages SAP R3 System 4.6, Oracle Applications, Siebel 2000 and Enterprise JD

Integrated Edwards One World,

EXPERIENCE

Avon Products, Rye, New York April 2008 to Oct 2009

Senior Software Engineer for Butler International (www.butler.com)

Senior Associate – Projects for Cognizant Technologies

BASF – The Chemical Company, Florham Park, New Jersey 07932

Mar 2006 to April 2008

Senior Software Engineer for Cambridge Solutions

(www.cambridgeworldwide.com)

SISO - Samsung India Software Operations, Bangalore, India Jan 2005 to Mar 2006

(www.samsungindiasoft.com)

Senior Systems Administrator for Network Solutions, Bangalore, India

Emphasis, Bangalore, India Sep 2004 to Jan 2005

Senior Technical Support Engineer for EarthLink Corporation

INDUSTRY EXPERIENCE

Manufacturing in EAI

Supply Chain Management in EAI

Mobile Application Support

Information Technology Infrastructure Support and Data Center Operations Handling

US/ONSITE EXPERIENCE

Nov 30th 2008-Jan 9th 2009, Avon Products, Rye, NY

Nov 18th 2007- Dec 30th 2007, BASF-The Chemical Company. Rockaway, NJ

Project 1:

Client: Avon Products, Rye USA Duration: April ’08 – Sep 2009

Role: Senior webMethods Administrator Designation: Senior Software Engineer

Project Details: Project McConnell, Project Deliver

Employer: Butler Technical Services Inc.

Avon is a cosmetics company available to consumers in more than 100 countries with Almost 5

million Representatives around the world. This project involved integrating Oracle’s Enterprise

One (JD Edwards) system with Legacy and 3rd party system’s.

Enterprise Data Center (EDC) is a unique facility for the Avon Co. to give Technical and

Functional support in Onsite-Off-shore model. EDC has been a successful concept to provide

Production Support in the areas like web Methods 6.1 AND 7.X, JDE, and Database

Administration. Customer’s technical Problems, new developments and enhancements are

resolved on the priority basis.

The Project McConnell is a major business initiative based on corporation’s Supply chain

strategy. Integrations are one of the major components of this large complex project.

Integrating Central Master Data (ePim) to E1, Macpac, and other systems for all markets (NA,

CA, EMEA, LATM, Brazil).

Avon has launched new distribution center in Zanesville (OH). For that they launched new

warehouse management system WMOS (Manhattan Associates). So the project is to sync E1

and WMOS. All warehouse management transactions in WMOS should be updated to E1 and

vice versa.

Responsibilities:

Create and manage Regional webMethods environments – (NA, EMEA, LA, Brazil)

Apply webMethods service packs, fix and upgrades.

Perform webMethods code deployment, manage package dependencies.

Monitor and troubleshoot real-time events in webMethods Integration and nightly

batch issues.

Responsible for handling all the Production webMethods Application Servers.

Perform weekly schedule downtime for the servers and promotions to Production.

Provide On-Call Production and Development support 24/7 on the Move.

Work with Quality Team and Business Analysts with end-to-end testing of the

environments.

Configure and troubleshoot webMethods E1 adapters, subscriptions, RTE and

transaction server issues (which runs on websphere 6.1), web Sphere MQ Adapter

connectivity issues –

Configure and manage change control within webMethods. Perform object and release

deployments, promotions and activations –

Perform regular system maintenance and monitoring.

Provide feedback and escalation to Global wM Architect and Infrastructure teams for

technical issues and performance tuning.

Work with the global webMethods architect to conform to global Core Model

standard.

Experience with Incident/Problem/Change Management Remedy tool.

Gather Requirements with different system groups for Implementation.

Creating Schedulers, File polling Ports, FTP Properties file for FTP Integrations.

Perform Unit testing, System Integration testing and Performance testing and

document the testing results.

Migrate the Integration Codes from Core DV – to regional DV’s, QA’s and PD

Environments using customized Code Promotion tool.

Worked on IS administration and Broker administration activity in DEV and QA

environments.

Involved in IS Administration activities, Configure and Manage Server Settings with

performance tuning and provided solution during error.

Developed the support handover documents.

Coordinate with Software AG (webMethods application vendor) for any application

issues.

Project 2: O2D – Order to Deliver

Client: BASF –The Chemical C0mpany Duration: March ’09 2006 – April 2008

Role: Senior webMethods Administrator Designation: Senior Software Engineer

Employer: Cambridge Solutions, Bangalore INDIA (Earlier: Scandent Group)

Environment: Web Methods 6.01 Integration Server and Broker 6.x ERP (JD Edwards),

Oracle9i, CRM (Siebel 2000), Lab Vantage and AS400 (Legacy)

The JDE Customer Order Management (O2D) project is a major business initiative based on

corporation’s Supply chain strategy. Integrations are one of the major components of this large

complex project. The integration scope of the project involves Integration of J.D. Edwards One

World XE as the core of an Enterprise Customer Order Management System with

Manufacturing, Quality and Legacy applications as well as trading partners and corporate

website.

Responsibilities:

Administer, support and perform end-to-end co-ordination for over 400+ integrations

in Production across the BASF (Engelhard Global Enterprise) spanning different sites

in North America, Japan and Europe.

Troubleshoot and escalate production issues based on SLA’s for problem resolution.

Create various Integration Services Processes (Development and Administration

related)Enterprise Development Guidelines, Administration Operational Guide,

Enterprise Infrastructure Guide, Change Management Processes, Global Enterprise

Architecture Landscape, Development and Production Migration Process,

Responsibility Accountability Control Information (RACI) Matrix for each integration,

Integration Support documents, etc.

Design and build various business activity, accounting and transaction monitoring tools

to ensure quality of service for business users. Usage of ikigo Enterprise as Engelhard’s

BAM Tool to ensure source-to-target document tracking.

Coordinating EAI related tasks and maintain site level administration tasks for brokers.

Monitoring of EAI environment –Brokers, Adapters, Integration components, logs,

traffic, etc. End-to–End coordination with relevant stakeholders and operation teams.

Administration- upgrades, back up of data and adapter configurations, integration

troubleshooting and coordination with different business users and stakeholders.

Connect to different databases to verify the data (Source and Target) AS400, SQL,

Oracle (TOAD).

Update Knowledge base, Integration Support Documents for smooth run of the

webMethods Administration Team in production environment.

Perform administrative and production support tasks. Install webMethods software,

install patches, start & stop the servers, Load balance & fail over support, configuring

server settings like setting ports, administering users & groups, server.

Experience with Incident/Problem/Change Management Remedy tool.

Project 2A:

Client: BASF Catalysts LLC (USA) Duration: Sep ’08 2007 – April 2008

Primary Role: Support Engineer Designation: Senior Software Engineer

Employer: Cambridge Solutions, Bangalore INDIA (Earlier: Scandent Group)

Environment: SAP Business system, IDOC (standard data structure for electronic data

interchange (EDI) between application programs written for the popular SAP business system

or between an SAP application),SAP R/3 and non-R/3 systems, webMethods 6.1

Environment, IBM AIX, Inovis Trusted Link Enterprise to Map EDI, SAP BASIS

Project Description: World Account, Elemica

World Account is restricted to selected customers and employees. It offers cross-selling

possibilities through complementary demands by multi BU customers.

Super Administration, E-maintenance, Contact, WorldAccount user - Customer.

Responsibilities:

Monitor In-box of the WorldAccount_S2S_Support mailbox every 1 hour.

Use scripts to handle In-box emails (these are located in the S2S_Task database ). If

there is something that comes in that is not handled by the scripts please inform

onsite team via email so we can create a new procedure for it.

Elemica acts as an electronic hub for the chemical industry. It supports the use of Chemical

Industry XML data interchange standard – CIDX Chem eStandards/Chem XML. Elemica

supports conversion between various data interchange versions and data standards.

Develops data interchange business process rules and in some cases enforces them.

By defining standards, ERP systems for a buyer and a supplier can be networked via

Elemica. This allows data that is required for an order to be transmitted quickly and

securely anywhere in the world.

Elemica hosts several business applications – VMI/SMI Logistics Mgt. Etc.

Responsibilities:

Order Create reconciliation and Invoice reconciliation using DocFlow

Respond to all error e-mails

Monitor BC1 for failed Inbound SAP IDOC’s

End-user support requests (generally via e-mail)

Project 3: Rational Clear Case and Data Center Operations L1 Support

Duration: Jan ’05 – March 06

Client: Samsung India Software Operations (SISO), Bangalore INDIA

Role: Senior System Administrator

Employer: Network Solutions – An IBM Company

Samsung Electronics India Software Operations (SISO) is one of the eleven Research &

Development centers of Samsung Electronics Co. Ltd., housed in the IT hub of India, Bangalore.

This provides intense research in Electronics, Mobile Technology, Multimedia and Computer

Peripherals. Wireless Terminal Division is the top most mobile application build and testing

division of SISO. The Engineers work closely with Samsung Research Centers world wide on

new applications exclusively for Samsung Mobiles.

Support for WTD Department (Wireless Terminal Division –Mobile Technology Project).

Wireless Terminals Division SISO Wireless Terminal Division (WTD) is Multi-mode Protocol

expert house and Core competency centre within Samsung Wireless Terminal Business Unit of

Samsung Electronics. At any point of time, SISO WTD unit is involved in 10-12 new Handset

models being developed within Samsung Electronics.

Provide Support for more than 450 users in Samsung India Software Operations, Samsung R&D

center in India, South Korea, Frankfurt, Seattle on various mobile testing application and

windows family.

Responsibilities:

Install and Troubleshoot of Windows Family, Unix., Rational Clear Case(VOB)

Maintenance of mail client Outlook and Outlook Express.

Managing folder permission and configuring printers on File Print Server( File Server)

Configure and maintain DHCP server.

Interacting with hardware vendors.

Configuring client desktop and laptop to domain and exchange server.

Creating user IDs, give share permissions, add to groups in Domain Server (ADS).

Install various applications Rational Clear Case, Rational Clear Quest, Rational

Development Studio, Arm Developer Suite, Source Insight 3.1 and 3.5, Araxsis Merge,

Mocha Tool, Ethereal Network Software, Qualcom Software’s Like QPST, QXDM, and

QCAT used for development purpose in mobile technology and configuring licenses or

by pointing to license server. Java Run Time Environment for java enabled application.

Maintain and trouble shoot LAN connectivity. Implementing Virtual LAN, check and

monitor uplinks.

Partition & replica design.

Data center connectivity, Data download/ upload through FTP.

Providing online support for users who are onsite in various parts of the world by

Instant messengers (with call to PC support), email etc.

Remote support for client Desktop, Laptops and Server for users in Samsung Seattle,

USA.

Monitor user activities by Security software at user end and import the Logs Via emails

and implementation of policy to servers.

Defining strategies & plans to reduce the time.

EDUCATION

Sullivan University, Louisville, KY 2009 to Present

Master of Science in Managing Information Technology

JRN Rajasthan Vidyapeeth University, Jaipur, India

Bachelors of Commerce 2005 to 2008

Jetking Technical Institute, Bangalore, India

Advanced Diploma in Hardware and Networking 1999 to 2000

CERTIFICATIONS

ITIL Foundation Course V2 2007

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