Customer Service Sales

JEFFREY SINSTACK *** West St, Oneonta, NY, *****

OBJECTIVE

To gain a secure position where I can utilize my skills and previous work experience to excel in a

new position for a different company.

EXPERIENCE

Verizon Wireless

April 2006 - Present

Customer Service Rep / Sales Rep

Originally In a call center in Wilmington, N.C., assisted customers over the phone with all

aspects of billing information and technical troubleshooting. While in Oneonta, NY, maintained

all cell phone inventory, performed store audits, became a key-holder and opened and closed

the store. Also was given Manager codes to discount merchandise at my discretion. Dealt with

a lot of customer escalations regarding cell phone service.

Moved into a sales position where rutinely met and exceeded sales quota and continued to

open and close the store and handled customer escalations.

Time Warner Cable

February 2002 - November 2005

Cable Technician

Installed cable television, broadband internet and wireless networks

One of first 4 Technicians to roll out VOIP telephone service in the Oneonta, NY area

Performed on-call duties for customers that were out of service due to storm damage or

system failure.

Network troubleshooting and customer education.

Set up customer equipment and educated customers on how to use cable service such as

DVR's and HDTV's

EDUCATION

Lincoln Technical Institute

Technical Computer Studies Diploma

Learned to build computers from the frame up, install operating systems and wireless networks

and computer troubleshooting.

INTERESTS

Music I DJ in my spare time and create music via software

Family hey, whats more important, right?

Humor I love stand-up comedy and laughing all the time

Comics I'm a bit of a geek

Technology always interested in what's coming next

********.*******@*****.*** phone: 607-***-****

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