Training Sap
Resume:
ZYNDA E. HARRIS
Suite **D
Detroit, MI 48226
PROFILE:
6+ years of Functional Expertise in SAP WM, SD MM, with touch points in Purchasing,
CCS, BW and FI/CO.
Involved in over several implementations globally.
4 years as Team Lead for MM functions.
Skilled in 3.0, 4.5, 4.7C and ECC 6.0 clients of SAP
FICO/MM Configuration enhancement skills in 4.5 & 4.7C
TECHNICAL SKILLS:
SAP Clients 3.0, 4.5 4.7C and 6.0 with configuration in 4.5 and 4.7C.
Applications: SAP, i2, AXAPTA, JD EDWARDS EDI, PEOPLESOFT, CITRIX,
ASTEA, (RWD)INFO PAK, MS WORD, EXCEL, POWERPOINT, VISIO, PROJECT
MANAGEMENT
EDUCATION
Grambling State University
Grambling, Louisiana
Bachelor of Arts, Degree in Psychology
Minor Concentration- Biology
University of Alabama, Birmingham
Continuing Education Courses
Advanced Networking program
Nova Southeastern University
Fort Lauderdale, Florida
Information Systems
Masters Program
Train-the-Trainer Certified
ASTD Certified
Sprint Team Leadership Award
Sprint Values Excellence Award
PROFESSIONAL EXPERIENCE:
Nestle Purina – FuseGlobal, St. Louis, MO
February 08– August 09
Senior SAP Consultant/Instructional Design Developer/Trainer
Senior Consultant and developer on GLOBE Implementation.
Responsible for implementing, supported, configuring manufacturing and production
plants on SAP WM/PM/SD/MM/PP/FICO/BW.
Design develop, revise and document custom educational material (including work
instructions, Quick reference cards, computer based training, coaching guides, and job
aids.
Extensive knowledge of developing and training users in SAP Customer Care and Services
(CCS).
Develop and trained course materials for i2 a Supply Chain Management Application.
Worked with legacy systems during integration to SAP.
Assisted in mapping system requirements for Job Functions.
Integration and data testing for application and training development.
Assisted in configuration to SAP COM and SOS box and proxy settings.
Senior consultant for SAP training execution and development utilizing RWD (INFO
PAK).
Supported users during implementation and go live transition.
Training Associates- IBM, Nationwide
March 07–November 07
Trainer/Consultant
Trained retail sales representatives and management on Cingular the new AT&T data
devices.
Delivered hands on training and demonstrated data devices to users.
Responsible for classroom set-up and breakdown for daily training. Also responsible for
daily reports.
Ensured documentation was delivered according to specified guidelines.
Oldcastle APG, Atlanta, GA
December 05 – March 07
SAP Consultant/Training Developer
Responsible for implementing, configuring manufacturing and production plants on SAP
WM/PM/SD/CS/MM/PP/FICO.
Apart of the implementation team working through the software development lifecycle
model and business processes.
Extensive knowledge of training developing and training users on manufacturing process,
purchasing, sales, receiving, production, bagging, distribution, and billing.
Maintain support structure for existing companies that required assistance on a
continuous basis.
Assisted in instructional design of SAP for manufacture, accounting, and production
utilizing RWD (INFO PAK).
Responsible for educating all users on SOX (Sarbanes-Oxley) guidelines and compliance
for publicly traded firms.
Developed Work Process Flows for Departments.
Training Associates – Accenture, Nationwide
July 05 – November 05
Senior Trainer
Provided training to United States Post Office union employees for the Surfac e Visibility
project.
Delivered training to users on the Intelligent Mail Device (IMD) software application.
Responsible for troubleshooting and reporting any problems with the application and
IMD device.
Responsible for weekly status reports, classroom set-up of equipment such as network,
server, Intelligent Mail Devices, and course materials.
Integic – Northup Grumman, Nationwide
February 05 – July 05
Senior Trainer
Provided training to military healthcare professionals on an electronic medical reco rds
(EMR) software application, Composite Healthcare System (CHCS) II.
Delivered instructor lead training of the application to military faculties.
Provided training and support to physicians, nurses, and hospital staff.
Delivered on the job training to hospital personnel on medical software application.
Responsible for reporting and documenting errors in the database.
Responsible for tracking completion of on-the job training.
CGS – IBM, Nationwide
October 04 – November 05
Senior Trainer
Trained retail sales representatives and agents on the largest wireless merger in history of
AT&T and Cingular.
Evaluated and mentored others trainers to ensure material was delivered in accordance
with project standards.
Delivered training content on billing systems for Bellsouth customers.
Delivered on the job training to hospital personnel on medical software application.
Delivered training content on telecommunication billing system, point of sale (POS), and
customer service.
Delivered stand-up training to AT&T and Cingular call center employees.
Delivered training on Cingular sales and wireless processes to personnel.
Ensured documentation was delivered according to specified guidelines.
Delivered training on Cingular propriety software.
Pomeroy IT Solutions, Nationwide
August 04 – September 04
SAP Consultant/Training Developer
Assisted in implementing and installing SAP PM/MM/SD on servers and workstations.
Trained service agents, call center representatives, and office administration on the SAP
application.
Maintain support structure for existing companies that required assistance on a
continuous basis.
Assisted in the developing, testing and evaluating the training materials for the SAP
application.
Conducted online webinairs for the SAP migration.
Responsible for updating online help information for SAP application.
Delivered stand-up training content to employees on the SAP financial billing system.
Homeland Security Corporation, Nationwide
June 02 – July 04
Senior Trainer
Certified instructor for basic screener and image mastery training for the United States
Transportation Security Administration (Government Agency).
Assisted in logistics and setting up audiovisual and video equipment for training
classroom.
Assisted in logistics and setting up audiovisual and video equipment for training
classroom.
Responsible for opening and closing airport training sites.
Lead instructor for security training for a classroom of thirty to forty students, supervised
three to four instructors.
Responsible for coaching, giving feedback and evaluating trainers to ensure clients
statement of work was delivered.
Direct liaison between Federal Security Directors, Site Coordinators, Instructors and
Homeland Security Corporation home office staff.
Responsible for forecasting training schedules. Responsible for daily reporting and
uploading test results to company website.
Evaluator for the recertification team to recertify airport screeners.
Coordinated deployment team in pilot computer imagery task order.
Communicated implementation processes to other instructors and government staff.
Set-up routers, hubs, and servers for training classroom.
Provided technical support materials and installed Smart course software application for
rollout of project.
Sprint (E-Solutions), Atlanta, GA
June 00 – April 02
Senior Applications Consultant and Developer (Technical Support Analyst III)
Lead analysts on integration and configuration in ERP applications such as SAP, JD
Edwards, Peoplesoft and Citrix.
Developed training materials on SAP 3.1 WM/SD/CS/QM/MM/PM/FICO.
Responsible for written and verbal communication from clients to analysts.
Responsible for coaching trainers and tracking their performance.
Developed and implemented business processes and procedures for technica l support
center.
Assisted on Change Management team for review of policies and procedures.
Delivered Train- the-trainer sessions to Sprint trainers.
Designed training evaluations for trainers.
Responsible for review of training project to ensure plan was effective, and the project
were completed in projected timeframes
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