Customer Service Sales

KAILYN M. SMITH

** ******* *****

Schaghticoke, New York 12154

Cell: 518-***-****

Home: 518-***-****

OBJECTIVE: A career position with that will provide me with a busy and

stimulating work environment and continuing opportunities for

advancement.

EDUCATION: Hoosic Valley High School - Route 67, Schaghticoke, New York

Graduate – 2002

Hudson Valley Community College - Troy, New York

Graduate – 2005

Degree: Associates Degree in Liberal Arts

SUNY Plattsburgh – Plattsburgh, New York

First year of Bachelor’s Degree – 2005-2006

EMPLOYMENT:

3/2008- 8/2009 Sunmark Federal Credit Union

Member Service Representative

Duties included cash-based transactions for Credit Union

members, “selling” of credit union services, phone-based

transactions and sales calls, provide customer service in

person and by phone to assist members in determining

appropriate Credit Union services/accounts relative to their

needs or to assist with account inquiries. Daily balancing of

cash/check transactions. Balancing of ATM transactions.

Assist with community-based financial counseling programs.

5/2006- 02/2008 Saratoga County ARC program

Day Habilitation Aide and Residence Counselor

Duties included working one-on-one with developmentally and

physically disabled adults in day habilitation and residential

setting. Provided assistance with day-to-day care and living

needs, including bathing, dressing, cooking, specialized diets

and assisted with goal-oriented activities. Dispense

medication per physician instructions.

Advocacy and Resource Centers (Plattsburgh, NY)1

1/2006- 5/2006

Direct Support Specialist

Duties included working one-on-one with developmentally and

physically disabled adults in residential setting. Provided

assistance with day-to-day care and living needs including

bathing, dressing, cooking, specialized diets.

J.C. Penney - Various locations1

2005-1/2006

Customer Service Associate - Sales

2/2003-6/2004 Wal-Mart**

Cashier, Photo Specialist, Customer Service

SPECIALIZED TRAINING/SKILLS:

Ø Hudson Valley Community College: Completed the first two levels of Sign

Language and remain relatively fluent.

Ø As a requirement of my employment with the ARC chapters, I have been trained

in first aid, CPR and “med” course certified for administering medication, as well

as training related to the HIPAA privacy act.

Ø Typing – 50-75 words per minute.

Ø Computer literate with basic knowledge of Word Perfect, MS Word and

PowerPoint.

Ø Experienced with multi-line phone systems.

Ø Filing – assist teachers/professors with filing while in school.

Ø Skills specifically related to my work at Sunmark Federal Credit Union as a

member service representative.

REFERENCES:

Will be provided upon request.

1

Part-time employment while college student at HVCC and SUNY Plattsburgh.

** Left employment with Wal-Mart to enter U.S. Navy.

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